Front Desk/Operations Staff

Job Duties

• Greet every member and guest with consistent enthusiasm and a professional demeanor.

• Conduct club tours for potential members with the primary goal of securing new membership enrollments.

• Answer all inquiries in a professional and energetic manner across various communication channels.

• Execute all opening and closing operational procedures to ensure the facility runs smoothly.

• Maintain a spotless facility by frequently organizing equipment and performing cleaning tasks.

• Schedule members for startup sessions with the coaching staff to ensure proper onboarding.

• Support business administrative duties including managing email inquiries and digital communications.

• Assist with marketing and communications efforts across social media, email, and website platforms.

• Maintain regular and punctual attendance in accordance with the assigned fixed schedule.

• Comply with all company policies and procedures to ensure a high-end member experience.

Requirements

• Demonstrate enthusiastic, energetic, and personable communication skills with guests and staff.

• Apply excellent verbal and written etiquette when handling professional email inquiries.

• Lift and move gym equipment weighing 25–45 lbs frequently and 50+ lbs occasionally.

• Operate effectively in a fast-paced environment while balancing operational and administrative tasks.

• Provide world-class customer service to maintain high-end facility standards.

• Multi-task and solve problems independently to ensure a frictionless member experience.

• Work a fixed schedule that includes either evening or weekend availability.

• Maintain a proactive “owner” mindset regarding facility cleanliness and daily operations.

Qualifications

• Hold a Bachelor’s degree in a relevant field that supports long-term professional growth (preferred).

• Possess previous experience in hospitality, operations, or as an executive assistant.

• Demonstrate a background or interest in digital marketing and social media management.