Front Desk Hospitality Agent

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Website Sonder

Job Summary

The Front Desk Hospitality Agent at Sonder is a modern, “Tech-Forward” service role in Montreal. Unlike traditional hotel positions, Sonder blends the agility of a tech startup with the standards of a luxury brand, especially through its strategic partnership with Marriott International. You will act as the “Face of Sonder,” requiring the “wit” to troubleshoot a digital-first guest journey and the “grit” to manage physical operations—from quality audits to inventory—across multiple properties in the Montreal market.

Job Details

  • Employer: Sonder (in partnership with Marriott International).

  • Location: Various neighborhoods across Montreal, QC.

  • Status: Full-time (Requires flexibility for evenings, weekends, and holidays).

  • Travel: Must have reliable transportation (bike, transit, or car) to move between local properties daily.

  • Physicality: Ability to stand for long periods and lift up to 50 pounds.

Key Responsibilities: The “Seamless Stay” Cycle

You are the bridge between Sonder’s high-tech app and the high-touch reality of a physical stay.

  • Digital Concierge: Guide guests through the technology-rich experience, helping them master self-check-in and 24/7 support via the Sonder app.

  • Problem Ownership: Communicate via in-person and digital channels to resolve issues proactively, ensuring a “get it done” resolution for every guest request.

  • Hybrid Operations: Support the back-of-house team with housekeeping quality audits, inventory checks, and troubleshooting minor maintenance or tech issues.

  • Environment Stewardship: Maintain the organization and cleanliness of both guest-facing lobbies and behind-the-scenes workspaces.

  • Breakfast & Compliance: In specific properties, manage the setup and service of the breakfast buffet while strictly adhering to HACCP food safety standards.

Candidate Profile & Qualifications

  • The “Tech-Savvy Host”: Someone who is highly computer literate and comfortable switching between multiple desktop and mobile applications on a reliable smartphone.

  • Service Wit: Personable and positive, with a demonstrated background in hotels, restaurants, or high-end customer experience.

  • Operational Grit: A detail-oriented multitasker who thrives in a fast-paced, evolving environment and isn’t afraid to “roll up their sleeves” for back-of-house tasks.

  • Communication: Excellent writing skills for digital support and professional verbal skills for in-person hospitality.

  • Multilingual Asset: Proficiency in languages other than English (particularly French for the Montreal market) is a significant advantage.

Technical Insights: The Sonder-Marriott Ecosystem

Sonder represents the “Reshaping of Travel,” moving away from legacy systems toward an integrated, app-driven model.

  • Sonder App Integration: You will manage the guest experience through a single, integrated platform. This requires understanding how app-based self-service features trigger real-world service tasks.

  • Marriott Bonvoy Connectivity: Since the 2024 partnership, Sonder properties are visible on Marriott.com. You will deal with a wider range of “Bonvoy” loyalty members, requiring knowledge of both Sonder’s unique culture and Marriott’s global standards.

  • HACCP Proficiency: For properties with breakfast service, you must understand the Hazard Analysis and Critical Control Points system—ensuring food is stored, handled, and served at safe temperatures to prevent contamination.

Why Join the Sonder Team?

Sonder offers the fast-paced energy of a Nasdaq-listed tech company with the travel perks of a global hotelier.

  • Travel Perks: Competitive compensation plus annual free credits and significant discounts to stay at Sonder properties in 40+ global markets.

  • Comprehensive Benefits: Access to medical, dental, and vision insurance, along with wellness and volunteering days.

  • Inclusive Culture: Participate in Sonder Circles (employee resource groups) designed to foster a diverse and equitable workplace.

  • Professional Growth: As Sonder continues its “smart, sustainable growth,” agents have the opportunity to evolve into market leadership or specialized tech/ops roles.

Job Description

Do you believe that travel should be as inspiring as the destination itself? Sonder is seeking Front Desk Hospitality Agents. We aren’t looking for “clerks”; we are looking for hospitality innovators who have the “grit” to manage multiple properties and the “wit” to guide guests through a tech-enabled, design-forward stay. If you want to be at the forefront of the partnership between Sonder and Marriott, reshaping the future of travel in Montreal, you belong here.

In this role, you are an “Experience Navigator.” You understand that guest satisfaction is paramount and that the “Sonder way” means blending agility with excellence. Your goal is to provide “Hospitality to All,” ensuring every check-in is seamless and every room audit is perfect. We look for “Proactive-first” individuals who are detail-oriented, tech-savvy, and ready to thrive in an evolving environment.

Joining Sonder means joining a team that values your drive and your diversity. We offer a workplace where you can thrive, supported by strong Leadership Principles and a culture of respect. If you are a service professional with a commitment to “Exceptional Guest Service,” we invite you to apply and help us build the future of hospitality today.

Sonder is a next-generation hospitality company that has a major presence in Montreal, defined by a culture of tech-driven autonomy, modern design, and “de-standardized” travel. Its mission is to combine the consistency and quality of a hotel with the authentic feel of a local apartment. In Montreal—the city where the company was founded in 2014—Sonder operates a vast portfolio of properties that reflect the diverse architectural DNA of the city’s most iconic neighborhoods.

In 2026, Sonder remains a leader in the “aparthotel” sector by focusing on the following core areas:

1. The Montreal Property Architecture

Sonder utilizes Montreal’s historic and industrial buildings to offer unique stays that feel integrated into the local community:

  • Sonder Maisonneuve is a prominent choice for those wanting to stay in the heart of the Golden Square Mile.

    • Features bright, minimalist suites with floor-to-ceiling windows and fully equipped kitchens.

    • Includes access to a rooftop pool and sauna with views of the downtown skyline.

  • Sonder Saint Paul offers a more historic experience located in the heart of Old Montreal.

    • Housed in a beautiful heritage building with exposed brick walls and high ceilings.

    • Situated steps away from the Old Port and some of the city’s most famous bistros.

  • Neighborhood Diversity: Beyond downtown, Sonder maintains units in Le Plateau, Griffintown, and Mile End, allowing travelers to live like locals in residential areas.

2. Strategic Pillars: “Tech-First Hospitality”

The Sonder model is built on three pillars that define the 2026 demand for a frictionless, “contactless” stay:

  • The Sonder App: The center of the guest experience, used for mobile check-in, digital key access, and 24/7 “concierge” support via instant messaging.

  • Consistent Quality: Unlike traditional short-term rentals, every Sonder unit is professionally designed and maintained to a specific brand standard, ensuring high-speed Wi-Fi, premium linens, and artisanal coffee.

  • Operational Efficiency: By removing the traditional front desk, Sonder reinvests in high-quality interior design and prime locations, offering a premium aesthetic at a competitive price point.

3. Company Culture: “The Founder’s Spirit”

Internally, Sonder Montreal fosters a culture of innovation and “radical accountability,” reflecting its origins as a high-growth startup:

  • Bilingual Tech Hub: As a company born in Montreal, the local team is deeply bilingual and tech-savvy, bridging the gap between Silicon Valley-style engineering and European-style hospitality.

  • Agile Workforce: Employees are encouraged to be “owners,” focusing on data-driven decisions and rapid problem-solving to improve the guest journey.

  • Inclusive Environment: The workplace emphasizes diversity and a “work-from-anywhere” flexibility for corporate roles, aligning with the brand’s identity as a facilitator of global travel.

4. 2026 Career & Compensation Benchmarks

Working with Sonder in Montreal offers a unique path within the intersection of technology and hospitality:

  • Compensation Highlights (2026 Estimates):

    • Housekeeping Lead / Hospitality Agent: ~$22.00 – $26.00 per hour.

    • Area Operations Manager: ~$75,000 – $95,000+ per year.

    • Customer Experience Specialist (Bilingual): ~$24.00 – $30.00 per hour.

  • Total Rewards: Benefits typically include “Sonder Credits” for discounted stays worldwide, comprehensive health insurance, and stock options for eligible corporate positions.

  • Market Advantage: Sonder is recognized as a “Disruptor,” where employees gain specialized experience in scaling a tech-enabled physical business model.

Working with Sonder in Montreal means being part of a “Hospitality Revolution.” Whether you are managing operations for a suite in Old Montreal or designing a new interior in the Mile End office, the experience is defined by the opportunity to “reimagine the future of staying” in the very city where the journey began.

To apply for this job please visit www.sonder.com.