Job Summary

The Front Desk Coordinator at Ottawa Plastic Surgery is a high-profile administrative and hospitality role within a premier aesthetic and reconstructive clinic. As the “Director of First Impressions,” you are the vital link between a patient’s initial inquiry and their surgical journey. This role requires the “wit” to manage complex medical scheduling and lead tracking, and the “grit” to maintain a polished, empathetic demeanor in a high-touch, luxury medical environment.

Job Details

Employer: Ottawa Plastic Surgery.
Location: Ottawa, ON (In-person).
Pay Range: $17.60 – $25.00 per hour (Note: While the post lists $17.20, Ontario’s general minimum wage is $17.60 as of 2026).
Position Type: Full-time (40 hours/week, Mon–Fri).
Core Function: Patient Coordination, Front Office Operations, and Lead Management.

Key Responsibilities: The Patient Experience Lifecycle

You are responsible for the seamless flow of the clinic, ensuring patients feel supported from the moment they walk in until they check out.

Front Office Mastery: Greet visitors, manage a high volume of calls, and oversee the daily “opening and closing” protocols of the practice.
Consultation Coordination: Schedule complex surgical consultations and follow-ups, while proactively managing a cancellation list to ensure clinic efficiency.
Financial Stewardship: Collect co-payments, deposits, and surgical fees accurately while maintaining strict records within the Electronic Health Record (EHR) system.
Lead Tracking: Act as a “Growth Partner” by tracking prospective patient leads and following up strategically to support consultation conversions.
Clinical Liaison: Work closely with surgeons and patient care coordinators to communicate delays and ensure all paperwork/signatures are secured before appointments.

Candidate Profile & Qualifications

The “Service Professional”: Minimum 2 years of front desk experience is required.
Luxury Wit: Experience in a medical, aesthetic, or high-end hospitality environment is strongly preferred. You must be “tech-savvy” with CRM and scheduling software.
Communication Grit: Mandatory fluency in English; French language skills are a significant asset in the bilingual Ottawa market.
Organizational Mastery: A proven ability to multitask and remain calm under the pressure of a busy surgical schedule.
Polished Presence: A professional appearance and demeanor that aligns with a premium aesthetic brand.

Technical Insights: Administration in Aesthetic Medicine

Working in a plastic surgery clinic involves specific regulatory and operational standards that differ from general practice.

HIPAA & PHIPA Compliance: You will be the guardian of highly sensitive patient data and photos, requiring strict adherence to Ontario’s Personal Health Information Protection Act.
Lead Conversion Metrics: Unlike general medicine, aesthetic clinics operate on a “Lead-to-Consult” model. Understanding how to nurture a lead via phone or email is a core skill.
The EHR Workflow: You will manage the digital “Chart Prep,” ensuring that medical histories and consent forms are ready for the surgeon in real-time.

Diversity and Statistics in the Ottawa Aesthetic Market

Ottawa is a competitive market for aesthetic services, driven by a diverse and professional population.

The Bilingual Edge: Approximately 44% of Ottawa residents are bilingual. In a high-touch luxury role, the ability to assist a francophone patient in their native language is a massive competitive advantage.
Economic Trend: The aesthetic industry in Canada has seen a 6.5% annual growth rate over the last five years, making this a stable and high-growth career path.
The “In-Person” Advantage: This employer explicitly states a preference for candidates who apply in person. In the luxury service sector, your “presence” is your strongest resume.
The Wage Floor: With a top-end pay of $25.00/hour, this role offers a path to a “Living Wage” in Ottawa, which is currently estimated at approximately $22.00/hour.

Job Description

Do you believe that every patient deserves to be treated like a VIP? Ottawa Plastic Surgery is looking for a Front Desk Coordinator. We aren’t just looking for an “admin assistant”; we are looking for a brand ambassador who has the “grit” to manage a hectic surgical calendar and the “wit” to make every patient feel like they are the only person in the room. If you have a polished demeanor and a passion for the aesthetic industry, you belong at our front desk.

In this role, you are a “Journey Guide.” You understand that for many patients, plastic surgery is a life-changing decision. Your goal is to provide “Excellence in Patient Support,” ensuring our clinic remains the premier choice in Ottawa. We look for “Proactive-first” professionals who are organized, empathetic, and ready to contribute to a world-class surgical team.

Joining Ottawa Plastic Surgery means working in a premium, supportive environment with dental benefits and on-site parking. We offer a Monday-to-Friday schedule that respects your work-life balance while challenging you to grow professionally. If you are an administrative pro with a commitment to “Exceptional Service and Patient Care,” we invite you to bring your resume by the clinic and start something today.

Ottawa Plastic Surgery: Artistry, Advocacy, and Precision

Ottawa Plastic Surgery (OPS) is defined by a culture of “patient-first” aesthetic excellence. As the only clinic in the capital specializing solely in aesthetic surgery, its mission is to provide a comprehensive “one-stop-shop” experience where technical surgical skill meets an artistic eye. The environment is collaborative and multi-lingual, with a team capable of assisting patients in French, Mandarin, Arabic, Russian, and more. OPS fosters a culture of transparency and education, emphasizing that a well-informed patient is an empowered one. Their “OPS Experience” is built on long-term relationships, extending from the initial consultation to the final post-operative follow-up.

The practice is centered in a high-access corridor of the city, providing a private and state-of-the-art alternative to hospital-based care:

The OPS Surgery Center: Located at 1521 Carling Avenue (Suite 100), this facility is a fully accredited, in-house surgical suite. By performing surgeries on-site rather than in a general hospital, OPS offers a more intimate, “boutique” environment that prioritizes privacy and specialized recovery.
Specialized Expertise: * Facial Gender Affirmation: OPS is a leader in the region for facial feminization and masculinization, with surgeons like Dr. Nicholas Cormier also leading the groundbreaking new Gender-Affirming Surgery Clinic at The Ottawa Hospital.
- The “Awake” Option: Led by surgeons like Dr. Howard Silverman and Dr. Kirsty Boyd, the clinic offers “awake” procedures using local anesthesia for those seeking faster recovery and lower risk for facial and body contouring.
- Advanced Injectables: Beyond the scalpel, their medical spa provides cutting-edge treatments like Ozempic Face rejuvenation and precision dermal fillers.
Community & Global Leadership: The culture at OPS extends far beyond the clinic walls. Members of the team are active in Operation Rainbow Canada, traveling to regions like India and Cambodia to perform free reconstructive surgeries for children with cleft lips and palates. Locally, they are deeply involved in BRA Day (Breast Reconstruction Awareness), helping women navigate their options post-mastectomy.

Working or seeking care at Ottawa Plastic Surgery means being part of a legacy of innovation. Whether it’s Dr. Silverman’s 25+ years of experience or the clinic’s diverse nursing and administrative staff, the focus remains on “shaping the best version of yourself” through a blend of conservative medical judgment and modern surgical technology.

To apply for this job please visit www.ottawaplasticsurgery.com.