Field Service Professional – Quebec

Job Summary

The Field Service Professional (FSP) at The Home Depot Canada is a high-autonomy “Mechanical & Electrical” maintenance role covering the Québec City market. This position requires the “wit” to troubleshoot complex light industrial systems and the “grit” to “hit the road” in a company vehicle to ensure every paint shaker, saw, and lift at our retail and distribution centers is operational. You are the technical backbone of the store, ensuring that equipment downtime never stands in the way of excellent customer service.

Job Details

• Employer: The Home Depot Canada (Home Depot Equipment Services – HDES).

• Location: Québec City, Quebec (Must reside within 50 km of the city).

• Status: Full-time (Regular scheduled shifts, including some weekends).

• Travel: Regular travel between stores; 5% to 20% overnight travel based on demand.

• Experience: Minimum 2 years in machine/tool repair or light industrial equipment troubleshooting.

• Education: High school diploma required; Technical or Trade school background is a strong asset.

Key Responsibilities: The “Maintenance & Repair” Cycle

You are a “Mobile Solution Provider,” managing a rotating schedule of preventative maintenance and emergency repairs.

• Technical Troubleshooting: Maintain, service, and repair light industrial equipment including paint shakers, radial arm saws, blind cutters, and material handling lift equipment.

• Systems Diagnosis: Read and interpret mechanical, hydraulic, pneumatic, and electrical schematics to resolve complex equipment failures.

• Preventative Inspections: Perform routine system checks to identify and eliminate potential points of failure before they impact store operations.

• Digital Documentation: Provide detailed daily service reports and manage inventory/reporting through word processing and Excel applications on a company tablet or phone.

• Safety Stewardship: Use sound judgment and required Personal Protective Equipment (PPE) to eliminate hazards while working on equipment or at heights.

• Collaboration & Coaching: Mentor and support Maintenance Service Professionals (MSPs) and communicate technical findings clearly to store leadership teams.

Candidate Profile & Qualifications

• The “Wrench-in-Hand” Expert: Someone with a versatile skill set in mechanical, electrical, or engineering repairs (e.g., small engines, copiers, or cable installation).

• Analytical Wit: The ability to look at a complex schematic and quickly identify a faulty circuit or a leaking hydraulic seal.

• Operational Grit: A self-starter who enjoys working independently and can handle the physical demands of standing, kneeling, and lifting up to 50 lbs.

• Communication: Excellent verbal and written skills to report “service performed” to both technical peers and non-technical store managers.

• Requirements: Valid Driver’s License with a clean record; must provide your own standard tools used in the trade.

Technical Insights: The FSP Toolbelt

Success in this role requires mastering the specific “Light Industrial” ecosystem of a big-box retailer.

• Hydraulic & Pneumatic Systems: You will maintain the lift equipment and cutters that rely on fluid power. Understanding pressure ratings and seal integrity is vital.

• Electrical Troubleshooting: You will use digital multimeters to test circuits on paint mixers and saws, ensuring they meet Canadian electrical safety standards.

• Preventative Maintenance (PM) Logic: PM is not just cleaning; it involves “Stress Testing” systems after a repair to ensure they function under full load during peak Saturday morning store traffic.

Why Join The Home Depot Canada?

The Home Depot offers a stable, supportive environment where technical curiosity is rewarded with career growth.

• Company Vehicle: A designated vehicle is provided for your travel between assigned locations.

• Technological Integration: You will be equipped with the latest handheld technology (smartphones/tablets) to manage your electronic dispatch schedule.

• Professional Mentorship: Opportunity to report to an HDES Area Supervisor and grow within a structured Regional Service Equipment network.

• Action-Oriented Culture: Work for a company that values “getting involved” and exceeding customer expectations through technical excellence.

• Market Stability: Secure a role within a “recession-resistant” industry where facility and equipment maintenance is always a priority.

Job Description

Do you believe that the heart of a great store is equipment that actually works? The Home Depot Canada is seeking a Field Service Professional. We aren’t looking for a “handyman”; we are looking for a technical specialist who has the “grit” to crawl under a lift in a cold distribution center and the “wit” to explain a complex hydraulic repair to a Store Manager. If you have 2+ years of machine repair experience and are ready to “hit the road” in Quebec, you belong on our team.

In this role, you are a “Reliability Architect.” You understand that a broken saw or a dead lift isn’t just a nuisance—it’s a barrier to a customer’s project. Your goal is to provide “Excellence in Equipment Service,” ensuring every machine is safe, functional, and efficient. We look for “Self-starters” who are curious, organized, and ready to take ownership of their assigned territory.

Joining The Home Depot means joining a culture of growth and support. We offer the technical challenges you crave and the stability you deserve. If you are a maintenance professional with a commitment to “Safety and Service,” we invite you to apply and help our customers succeed today.

In Québec City, The Home Depot Canada operates as a vital construction and DIY hub through its high-volume locations in Lebourgneuf (Bouvier) and Sainte-Foy (Jules-Verne). The company is defined by an “Inverted Pyramid” culture, where leadership exists to support frontline associates. Guided by eight core values—including Entrepreneurial Spirit and Giving Back—the “Orange Life” emphasizes community impact. Through The Orange Door Project, local stores actively work to prevent youth homelessness, blending specialized retail authority with a deeply rooted mission to build a stronger, more sustainable Quebec.