(EN/FR) Bilingual Customer Service Representative (PART TIME)

Job Summary

The Bilingual Customer Service Representative (Part-Time) at Globalfaces Direct (GFD) is a high-impact role based in the “HIVE”—a dynamic North York call centre. Operating as an Inbound Donor Experience Representative, you act as the bilingual voice for various charitable organizations, ensuring that every donor interaction is handled with “best-in-class” care. This role requires the “wit” to handle complex objections in both English and French and the “grit” to thrive in a fast-paced, performance-driven sales-assist environment.

Job Details

• Employer: Globalfaces Direct (GFD).

• Location: Onsite in North York, Toronto (The HIVE).

• Hourly Rate: $20.00 per hour + uncapped performance bonuses.

• Position Type: Part-time (Afternoons and evenings).

• Commitment: 20+ hours per week.

• Language Requirement: Fully Bilingual (English/French).

Core Responsibilities

• Donor Engagement: Tending to daily inbound calls from donors and fundraisers, providing verification services and answering inquiries.

• Sales-Assist & Retention: Effectively manage donor concerns and handle objections to acquire and retain long-term donors for various charities.

• Technical Accuracy: Maintain a keen eye for compliance, ensuring all interactions follow strict quality standards and privacy policies.

• Cross-Disciplinary Impact: Undergo training across multiple disciplines to provide a holistic donor experience and act as a trailblazer for GFD’s donor-centric culture.

• Problem Solving: Identify and escalate concerns while recommending creative solutions for day-to-day operational challenges.

• Accountability: Report to Team Leads and maintain stellar knowledge of various charity partners and their specific missions.

Candidate Profile

• The “Bilingual Professional”: Fluency in English and French is mandatory, paired with excellent listening and verbal communication skills.

• The “Self-Starter”: Motivated to grow professionally, engage in personal development, and seek advancement within the company.

• Resilience & Grit: Ability to multi-task and operate effectively under pressure in a rapid-growth, fast-paced call centre environment.

• Organizational Wit: Superior time management skills and the ability to work responsibly with minimal supervision on routine tasks.

• Team Player: A collaborative mindset with the ability to recognize “missed opportunities” to improve the donor experience.

Technical Insights: The Donor Lifecycle & The “HIVE”

Working at GFD involves a specialized approach to “Social Impact Sales.”

• The Inbound Verification Process: You will learn to verify donor intent and payment security, ensuring that the transition from a “one-time gift” to a “long-term supporter” is seamless and legally compliant.

• Sales-Assist vs. Hard Selling: Unlike traditional telemarketing, “Sales-Assist” focuses on empathy-led objection handling. You address the donor’s hesitation by realigning the conversation with the charity’s mission.

• Bilingual Nuance: You will be trained to pivot between English and French seamlessly, ensuring that the “Brand Voice” of the charity remains consistent and respectful across both linguistic cultures.

Job Description

Do you believe that every conversation is an opportunity to change the world? Globalfaces Direct is seeking Bilingual Donor Experience Representatives to join our team in North York. We aren’t just answering phones; we are building the “HIVE” of the future for donor engagement. If you have the “grit” to handle a high volume of afternoon calls and the “wit” to turn a donor’s concern into a lifelong commitment to a great cause, you belong with us.

In this role, you are a “Donor Champion.” You understand that your voice is the bridge between a charity’s mission and a donor’s generosity. Your goal is to provide “Excellence in Donor Experience,” ensuring that every interaction is accurate, compliant, and inspiring. We look for “Integrity-first” individuals who are entrepreneurial, diverse, and ready to grow their careers in account management and data analysis.

Joining GFD means joining a rapidly growing company that values your unique background and rewards your performance with uncapped bonuses. We offer paid sick days, comprehensive benefits, and a workplace that celebrates diversity and community engagement. If you are a bilingual professional with a commitment to “Service Excellence and Social Impact,” we invite you to apply and help us push the envelope for donor experience.

GFD: Safeguarding Traditions and Future Peace of Mind

GFD (Guaranteed Funeral Deposits of Canada) is a unique, not-for-profit fraternal benefits society that acts as a vital pillar for the bereavement sector. Their culture is defined by steadfastness, integrity, and a deep sense of social responsibility. Established in 1961, the organization operates with a “service-first” mindset, balancing sophisticated financial management with a compassionate understanding of the sensitive nature of end-of-life planning. Employees work in a collaborative and mission-driven environment, dedicated to protecting the prepaid funeral funds of hundreds of thousands of Ontarians while supporting independent, community-based funeral homes.

While GFD maintains a strong presence across the province, its corporate head office is located at 2844 Bristol Circle in Oakville, Ontario, just on the western edge of the Greater Toronto Area. This location, situated in a professional business hub near the QEW and Winston Churchill Blvd, offers a modern and flexible workspace. Working here provides a unique professional experience that blends financial services expertise with a profound commitment to consumer advocacy and the preservation of community traditions, ensuring that families can plan for the future with absolute confidence.