Customer Service/Sales Officer at a Coffee Shop

A new Coffee Shop in Abuja is looking for an excellent customer services and sales attendant.

LOCATION – Maitama, Abuja

We are looking for a smart and articulate graduate
• To be the corporate “face and voice” of the Café
• To attend to walk-in and online clients in a courteous manner
• To take drink orders via social media, and in person
• To ensure that online deliveries meet clients’ requirements
• To serve clients in a courteous and timely manner
• To supervise support staff and maintain hygiene standards
• To maintain excellent customer service standards

OUR IDEAL CANDIDATE
• 2- 4 years of café experience
• Previous experience in hospitality is a must
• Warm personality and excellent communication skills
• Ability to write and communicate in proper English
• High integrity and warm (but firm) personality
• Must be available to resume immediately

NOTE: Shortlisted candidates will be contacted within 48 hours for a phone interview

Job Types: Full-time, Part-time

Pay: ₦80,000.00 – ₦140,000.00 per month

Application Question(s):
• How soon can you resume if you get a new job today?

A.) Immediately (1 week)
B.) 2 weeks (in order to give notice at current job)
C.) 1 Month (in order to give notice at current place of work)
D.) 2 months
• What is your highest qualification?

A.) SSCE
B.) OND
C.) BSc/BA/B.Eng/B.Tech/HND
D.) A Post Graduate Degree/Masters degree
E.) Professional training/certificate eg. PMP, HRM, Hospitality management etc
• How would you rate your computer skills?

A.) Excellent Proposal and speech writing
B.) Basic computer skills (Microsoft, email and social media)
C.) Intermediate computer skills (Emailing, Microsoft tools, online meetings, Inshot, Capcut, social media)
D.) Advance Computer applications (Emails, Ai, ERP, Digital Marketing, Graphics, productivity tools etc
E.) All of the above
H.) None of the above. But a fast learner
• Thank you for applying for this position

…If you are shortlisted, you will be contacted within the next 48 hours for a telephone interview
• How well do you understand the Cafe Business?

A.) Taking coffee and beverage orders
B.) Preparing clients’ coffee and juice orders
C.) Social media management
D.) Managing Cafe vendors, and suppliers
E.) Office Administration and customer service
F.) All of the above
G.) None of the above
• Do you reside close to Maitama axis? What area of Abuja do reside?
• Which of these organisations have you worked before?

A.) A Hotel or Restaurant
B.) A Coffee shop/Café
C.) Running my own business
D.) A juice production company
E.) A travel agency
F.) None of the above. But interested in any other job
• Which of these have you done before?

A.) Bar tending
B.) Mixology
C.) Cafe customer service
D.) Social media sales and marketing
E.) Cafe vendors and suppliers management
F.) Previous experience in hospitality management
G.) Excellent IT skills and communication skills
H.) All of the above
i.) None of the above but a fast learner
• Which of these positions are you applying for?

A.) Experienced Café Manager
B.) Experienced Bartender
C.) Cafe Sales and Marketing officer
D.) Social media marketer
E.) None of the above but interested in any other position
• Which of these areas do you have experience in?

A.) Supervising Cafe staff (Mixologist, Bartenders etc)
B.) Taking online orders for delivery
C.) Writing fun social media captions and proposals
D.) Managing existing customers
E.) Office management skills, report writing and documentation
F.) High integrity and warm (but firm) personality
G.) All of the above
H.) None of the above but a fast learner
• How many years of Cafe or Restaurant experience do you have?

A.) Less than 2 years Cafe or Restaurant experience
B.) Between 3 to 5 years Cafe or Restaurant experience
C.) Between 5 to 7 years Cafe or Restaurant experience
D.) More than 8 years’ experience in Cafe or Restaurant
E.) No Cafe or Restaurant experience but a fast learner
• Which of these statements best describes your experience?

A.) High sense of personal hygiene
B.) Great social media management skills
C.) Excellent understanding of office operations
D.) Excellent written and spoken communication skills
E.) High integrity, a firm personality and strong work ethics
F.) Highly versatile and a pleasant personality
G.) All of the above

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