Customer Service Representative II (Part-time)

Job Description

Requisition ID: 18072
Department: Recreation, Cultural & Facility Services Department
Service Area: Community Recreation, Culture & Sport Services
Employment Status: One or more Ongoing Part-Time Positions – up to 24 hours weekly
Hourly Wage: $18.247 – $19.314 per hour (2024 pay rates)
Shift Schedule: Daytime, Evening, and Weekend shifts
Union Affiliation: CUPE 503 PT Recreation & Culture
Work Locations: Multiple sites
City: Ottawa, Ontario
Job Classification: Recreation, Cultural & Facility Services
Application Deadline: 07/06/2026

Job Summary

The Recreation, Cultural and Facility Services Department supports the creation of a healthy, inclusive, and dynamic city by ensuring residents, visitors, and communities can access recreation and cultural facilities, programs, services, and events. The department also manages buildings and facilities to enhance integrated service delivery and improve the overall customer experience across City-operated locations.

In this role, you will provide operational and administrative assistance to assigned Recreation Facilities, Arts Centres, or programs. Responsibilities include handling cash transactions, providing clerical and administrative support, completing technical and program-related tasks, assisting with registrations and information requests, offering general supervision, and delivering high-quality customer service to the public.

Education and Experience

• Completion of Grade 11

• Minimum one year of experience in an administrative position involving public interaction

• Completion of a college diploma in Administration, Recreation, or a related discipline, combined with at least six months of experience, is considered an asset

Certifications and Licences

• Valid Standard First Aid certification

• Current CPR – 2 Rescuer certification

• Valid AED Operator certification

• AODA Customer Service / IASR Training

Knowledge

• Proven computer proficiency and ability to quickly learn and effectively use required corporate software applications, including Word, Excel, Presentations, CLASS, Electronic Cash Management Systems, and Microsoft Outlook

• Understanding of office and administrative procedures

• Strong word processing capabilities

• Advanced communication and customer service knowledge

Competencies, Skills and Abilities

• Strong organizational abilities with capacity to manage multiple tasks simultaneously

• Demonstrated sound judgement and effective decision-making skills

• Ability to format and prepare documents using various software platforms

• Experience establishing and maintaining record-keeping and information management systems, both electronic and paper-based

• Ability to perform effectively both independently and within a team environment with minimal supervision

• Demonstrated leadership qualities

• Ability to interact positively and professionally with individuals from diverse backgrounds

• Knowledge of cash handling and transaction processing systems

• Strong problem-solving abilities

• Displays initiative, dependability, and adaptability

• Clear verbal and written communication skills

• Strong interpersonal skills

• Ability to work in a fast-paced environment with shifting priorities and multiple demands

What You Need to Know

• Language Requirement: Language needs vary by location and may require English only, French only, or bilingual proficiency. Some positions require English oral, reading, and writing skills, while others require French oral, reading, and writing competencies.

• Police Record Check: Successful applicants must complete a Vulnerable Sector Check (Level 3) through the appropriate Police Services detachment, subject to City of Ottawa approval. Applicants under 18 years of age must complete a Criminal Record and Judicial Matters Check (Level 2) instead. Police record checks completed through third-party providers will not be accepted.

• Important Notice: Applicants are advised to retain a copy of the job posting, as it will no longer be accessible after the closing date.

The City of Ottawa thanks all applicants for their interest. Only those selected for interviews will be contacted.

The City of Ottawa is committed to diversity and inclusion and complies with the Canadian Human Rights Act and the Ontario Human Rights Code. Applications are encouraged from Indigenous Peoples, Black and other racialized communities, persons with disabilities, women and non-binary individuals, and people of all ethnic origins, religions, sexual orientations, social backgrounds, gender identities, and expressions. Candidates are encouraged to self-identify through the employment equity questionnaire.

Accommodation is available throughout the recruitment process upon request. Applicants invited to participate in the selection process are encouraged to advise if accommodations are required.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424, extension 12211, or email esc-cse@ottawa.ca.

Job Data Table

Field	Details
Company Name	City of Ottawa
Location	Various locations
Locality	Ottawa
City	Ottawa
Region	Ontario
Country	Canada
Job Type	Part-time
Salaries	$18.247 – $19.314 per hour
Experience Level	Entry to Intermediate
Travel	Not specified
Language	English, French, or Bilingual (location dependent)
Benefits	Accommodation during hiring process, inclusive workplace environment

Skills & Competency Table

Skill	Level
Customer Service	Advanced
Administrative Support	Intermediate
Computer Applications	Intermediate
Cash Handling	Intermediate
Communication	Advanced
Organization & Multitasking	Advanced
Problem Solving	Intermediate
Leadership	Intermediate
Record Management	Intermediate

Salaries Pay Calculator Table

Category	Amount
Estimated Annual Salary	$22,796 – $24,142 (based on 24 hrs/week)
Bonus	Not specified
Total Compensation	$22,796 – $24,142
Notes	Based on hourly wage and maximum weekly hours

Job Summary

This part-time Customer Service Representative II role supports recreation and cultural facilities by delivering administrative assistance, program support, and customer service. The position involves cash handling, registration support, and public interaction while working flexible shifts across multiple City of Ottawa locations.

FAQs

What are the working hours?
Shifts include days, evenings, and weekends, up to 24 hours per week.

Is bilingual ability required?
Language requirements vary by location and may require English, French, or bilingual proficiency.

What certifications are required?
Standard First Aid, CPR (2 Rescuer), AED Operator, and AODA training are required.

Is prior experience mandatory?
At least one year of administrative and public-facing experience is required.

Are accommodations available during hiring?
Yes, accommodations are available upon request throughout the recruitment process.

Expert Analysis

This role is well-suited for individuals seeking public service experience in recreation and cultural environments. It offers flexible hours, skill development in customer service and administration, and exposure to municipal operations while supporting diverse community programs and facilities.

Location & Logistics Guide

Work is performed at multiple City of Ottawa recreation and cultural facilities. Applicants may be assigned to different locations depending on operational needs. Company Address: https://maps.google.com/?q=Ottawa+City+Hall+110+Laurier+Avenue+West+Ottawa+ON

Career Path

This position can lead to senior customer service roles, recreation program coordination, facility supervision, or administrative advancement within municipal departments. Experience gained may support progression into full-time roles within recreation services, community programming, or municipal administration.