Website WestJet
Job Description
WestJet invites you to join our Calgary airport team as a Part-Time Customer Service Agent. Be the first point of contact for guests, deliver exceptional experiences, and help ensure safe, on-time travel in a dynamic, fast-paced environment.
About WestJet
WestJet is a leading Canadian airline, transforming air travel since 1996 with affordable, reliable service across North America, the Caribbean, and Europe. Operating in the aviation and travel industry, WestJet is committed to safety, guest satisfaction, and employee growth. The airline provides a collaborative, inclusive workplace with training, career development, travel privileges, and opportunities to advance across operational, support, and leadership roles.
Company Location: Calgary, Alberta, Canada
Job Overview
As a Customer Service Agent, you will assist guests through check-in, boarding, deplaning, and airport navigation. You will provide exceptional service, troubleshoot travel disruptions, manage baggage issues, and ensure safety and efficiency while working flexible part-time schedules averaging 20–30 hours per week.
Responsibilities
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Provide a safe, welcoming, and positive airport experience for all guests
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Assist with check-in, self-serve kiosks, ticketing, and reservations
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Support boarding, deplaning, and aircraft preparation for on-time departures
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Troubleshoot itinerary changes, delayed flights, and baggage issues
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Uphold company service standards and professional conduct
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Follow all safety, security, and operational procedures
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Perform other duties as assigned
Requirements
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Minimum 2 years’ experience in a customer-facing role
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Strong communication and computer skills; proficiency with Windows-based software
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Ability to walk long distances, stand for extended periods, and lift up to 50 lbs
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Flexible availability for shifts, including weekends, evenings, and holidays
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Previous airline, travel, tourism, or hospitality experience is an asset
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Proficient in reading and understanding English
Benefits
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Competitive pay and total rewards package
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Travel privileges for you and your family
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Fun, inclusive, and team-oriented culture
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Opportunities for growth and development within WestJet
Job Data
| Details | Information |
|---|---|
| Company Name | WestJet |
| Location | Calgary, Alberta |
| Country | Canada |
| City | Calgary |
| Address Region | Alberta |
| Job Type | Part-time |
| Estimated Salaries | CAD 18–20 per hour (average for role) |
| Currency | CAD |
| Industry | Aviation / Travel |
Why Join Us
Be part of a trusted, innovative airline where your work impacts guest experiences daily. Gain career growth, travel benefits, and a supportive, inclusive team environment.
Job Summary
This part-time Customer Service Agent role involves assisting airport guests with check-in, boarding, and travel needs, while ensuring safety, efficiency, and exceptional service. Flexible scheduling and career growth opportunities are included.
Date: 12 January 2026
To apply for Company Website www.workopolis.com.