Customer Service Associate | Dollar Tree

Location: 4645 E. Broadway Rd, Phoenix, AZ 85040

Status: Part-Time

Store #: 06491

At Dollar Tree, our Customer Service Associates are the heart of the store. You are responsible for making sure every customer who walks in finds what they need in a clean, organized, and friendly environment. This role is a mix of high-energy customer interaction and the behind-the-scenes work that keeps a retail store running smoothly.

Your Daily Responsibilities

Customer Interaction: Act as the go-to person for questions, product recommendations, and friendly service.
Transaction Management: Handle cash and card sales accurately at your assigned register while protecting company assets.
Inventory & Stocking: Help unload trucks and move merchandise from the backroom to the shelves. You’ll ensure the store is well-stocked and visually appealing.
Store Maintenance: Take pride in a clean store by sweeping, mopping, cleaning restrooms, and keeping the aisles “recovered” (neat and tidy).
Safety & Respect: Maintain a professional and safe environment for both your fellow associates and our shoppers.

What You’ll Need to Succeed

Experience: While a high school diploma is preferred, we highly value previous experience in retail, restaurants, hotels, or grocery environments.
Physical Stamina: This is an active role. You must be able to lift 30 to 50 lbs (sometimes above your shoulders) and spend your shift walking, standing, kneeling, or climbing.
Soft Skills: You need strong communication, problem-solving, and relationship management skills to handle a fast-paced retail floor.
Reliability: The ability to follow operational documents and instructions is a must to keep the store compliant and safe.

Perks and Benefits

We care about your “Total Well-being.” In addition to standard medical, pharmacy, dental, and vision insurance, our associates enjoy:

Educational Assistance: Get help pursuing your degree or certifications while you work.
Financial Future: Access to retirement plans to help you save for the long term.
Employee Assistance Program (EAP): Support for your mental health and personal well-being.
Growth: Opportunities for training and internal promotion within a massive global retail network.

Retail Industry: Workforce & Inclusion Data

Dollar Tree is an equal opportunity employer committed to diversity. Below is a snapshot of the demographics within the broader U.S. “Variety & Discount Store” sector as of 2025-2026.

Understanding the Store “Recovery” Process

“Recovery” is a key part of your role. It’s the process of returning a store to its ideal state after a busy rush.

Facing: Pulling products to the front of the shelf so labels are visible.
Go-Backs: Returning items that customers left in the wrong aisles to their correct homes.
Zoning: Straightening displays and removing any trash or cardboard left behind.
Stock Replenishment: Filling holes on the shelves from the overstock inventory.

To apply for Company Website careers.dollartree.com.

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