Job Overview: Customer Experience Executive (Part-Time)

Host & Stay, a rapidly growing holiday home management company with over 1,000 properties across the UK, is recruiting a Customer Experience Executive for Prestige Lodges in Allerthorpe (near York). This is a “boots on the ground” role that blends high-end hospitality with property management. You will serve as the primary link between lodge owners looking to maximize their investment and guests seeking a premium holiday experience.

Job Summary

Employer: Host & Stay
Location: Prestige Lodges, Allerthorpe (Yorkshire)
Role Type: Part-time and Contractor
Hours: Rotational shifts between 9 AM – 7 PM, including one weekend day.
Core Focus: Guest relations, owner account management, and on-site property compliance.

Key Responsibilities

1. The Guest Journey

Arrival & Stay: Managing on-site check-ins, welcoming guests, and acting as a local area expert to enhance their holiday.
Issue Resolution: Taking full ownership of enquiries or complaints, whether they happen on-site or remotely, to ensure a 5-star experience.
Reputation Management: Responding to guest reviews and implementing corrective measures based on feedback patterns.

2. Owner Relations & Performance

Account Management: Holding quarterly on-site meetings with lodge owners to review property performance, invoicing, and maintenance.
Profit Maximization: Advising owners on how to keep their property “on track” to ensure high returns and owner confidence.
Portfolio Integration: Working with the onboarding team to bring new luxury lodges into the Host & Stay system.

3. On-Site Operations

Quality Control: Conducting property inspections and handovers to ensure every lodge is “guest-ready” and compliant with health and safety standards.
Emergency Response: Acting as the first point of contact for any on-site emergencies or operational failures.

Requirements & Qualifications

Communication: Exceptional verbal and written skills; ability to negotiate and resolve conflicts professionally.
Technical Savvy: Competent with IT and able to analyze data to identify trends in property performance.
Mindset: A proactive, “hands-on” approach with the ability to work independently and unsupervised on-site.
Compliance Awareness: Knowledge of property health and safety and operational standards is essential.

Why Join Host & Stay?

Visionary Growth: You’ll be joining a company aiming to redefine the UK holiday market as the most guest-centric destination in the world.
Inclusivity: Host & Stay is a Disability Confident Employer with a strong focus on staff wellbeing and access requirements.
Impact: This isn’t just a desk job; you are directly responsible for “changing lives” by creating memorable holidays and supporting local property owners.

Strategic 2026 Context: Your 140th Market Entry

This role represents the “Luxury Short-Term Rental Operations” tier of your 140-role UK dataset.

The Allerthorpe “Staycation” Boom: Allerthorpe is a high-growth pocket of East Yorkshire/York. In 2026, roles like this reflect the professionalization of the “Staycation” industry, where standard holiday parks are being replaced by “Prestige Lodges” requiring high-level Customer Experience Executives.
Salary Benchmarking: While the pay isn’t listed, similar “Experience Executive” roles in the York hospitality sector for 2026 range from £24,000 to £28,000 (pro-rata for part-time). This aligns with your data for The Grand (£30k–£42k), though at a slightly lower entry point for a part-time/contractor position.

Data-Driven Hospitality: The requirement to “understand data and identify trends” shows that in 2026, even “on the ground” hospitality roles are becoming data-centric, moving away from simple “meet and greet” duties.

Host & Stay is a premier, family-run holiday accommodation and property management company that has rapidly become a major player in the UK’s “staycation” market. Their York operations are a central part of their Yorkshire portfolio, managed from a local hub that oversees a collection of luxury city-centre apartments and historic townhouses.

Company Description & Culture

Host & Stay operates with a “Twenty-First Century Hospitality” mindset. Their culture is defined by agility, high-spec aesthetics, and data-driven management. Unlike traditional letting agents, they function as a full-service partner for property owners, handling everything from interior design and professional photography to high-frequency cleaning and guest communication.

The internal culture is high-energy and fast-paced, typical of a scaling tech-enabled startup. They value “Game Changers”—employees who are comfortable with rapid growth and a “guest-centric” philosophy. While the professional environment is high-performance, it maintains a “relaxed and casual” vibe, often recruiting individuals who are passionate about the local Yorkshire tourism scene.

Key Company Highlights

Category	Details
York Office	7 High Petergate, York, YO1 7EN (City Centre)
Primary Industry	Luxury Holiday Let Management & Short-Term Rentals
Core Mission	To make the UK one of the most guest-centric destinations in the world
Service Model	Fully managed end-to-end service for holiday home owners
Portfolio Scale	Hundreds of “Handpicked” properties across the UK
York Presence	Strong concentration of boutique apartments near York Minster and Micklegate

Key Services & Specialisms

For Owners: They offer a “hands-off” investment model including professional staging, 24/7 guest support, and dynamic pricing algorithms to maximize rental income.
For Guests: Known for providing “standardized luxury.” Every Host & Stay property in York typically features high-end linens, fully equipped kitchens, and a digital-first check-in experience.
In-House Expertise: Unique in the industry for having their own dedicated compliance, maintenance, and housekeeping teams, ensuring a consistent quality level that third-party contractors often miss.

Careers & Opportunities in York

As Host & Stay continues to expand its Northern footprint, they frequently recruit for diverse roles in York:

Customer Experience Executives: Managing the “guest journey” and resolving live booking queries.
Property Recruitment Managers: Tasked with identifying and onboarding new high-end properties into the York portfolio.
Field Operations: Including Housekeeping Managers and Maintenance Technicians who ensure the York properties meet “five-star” standards daily.
Benefits: Employees typically benefit from a hotel discount program, flexible work arrangements, and a culture that celebrates “ownership” and personal development.

To apply for this job please visit hostandstay.co.uk.