Job Overview: Customer Account Manager, Kroger (Houston/Dallas)

INCPG is seeking a high-level Customer Account Manager to lead sales and profit strategies for a major Direct Store Delivery (DSD) portfolio within Kroger’s Dallas and Houston divisions. This role is a critical link between corporate strategy and retail execution, requiring a professional who can manage high-volume accounts while optimizing trade spend and market share.

This is a senior-level position designed for a strategic “influencer” who can maintain headquarters-level relationships while driving field-level merchandising excellence.

Key Responsibilities & Strategic Oversight

Sales & Portfolio Management

Division Leadership: Take full ownership of sales, volume forecasting, and profit targets for all company brands within the assigned Kroger divisions.
HQ Representation: Lead all headquarter-level business reviews and member/group negotiations to secure new items, promotional slots, and display space.
Trade Optimization: Partner with the Planning team to manage annual budgets, temporary pricing changes, and marketing contracts to ensure maximum ROI on trade spend.

Analytics & Market Intelligence

Performance Analysis: Conduct rigorous pre- and post-analysis on all promotions to identify missed opportunities and correct course for future cycles.
Competitive Strategy: Gather real-time competitive intelligence to develop action plans that improve the brand portfolio’s market position.
Forecasting: Maintain high levels of accuracy in full-year volume projections and financial reporting.

Relationship & Project Management

Internal Liaison: Act as the primary bridge between the Customer team and Sales Operations to ensure corporate initiatives are executed perfectly at the store level.
Mentorship: Guide junior colleagues in task setting and objective achievement within project timelines.

Qualifications & Requirements

Professional Background

Experience: 5–7 years of related experience in customer relations or sales, with a strong preference for CPG (Consumer Packaged Goods) or DSD (Direct Store Delivery) environments.
Leadership: At least 6 months of experience leading and influencing others.
Technical Knowledge: Strong working knowledge of space management programs, P&L management, and merchandising.

Technical & Analytical Skills

Software Proficiency: Advanced skills in Excel (for financial reporting), PowerPoint (for business presentations), Word, SharePoint, and Outlook.
Industry Tools: Familiarity with Market6, 84.51, IRI, or Margin Miner is a significant advantage.
Bilingualism: Proficiency in English and Spanish is considered a plus.

Physical & Travel Standards

Mobility: Must be able to travel up to 50% of the time or as needed across the country/region to support the Dallas and Houston markets.

Why This Role?

This position offers the opportunity to manage one of the most significant retail partnerships in the CPG industry. You will have the autonomy of an independent contributor while wielding the influence of a project leader. For a professional with a background in analytical sales and Kroger systems (84.51), this role provides a high-visibility platform to drive multi-million dollar business results and sustainable growth.

Application Information

Interested candidates should apply through the INCPG hiring portal. Your application should emphasize your experience with DSD operations and your ability to manage complex project budgets and customer negotiations.

The Company & Culture INCPG (a division of Axcel Recruiting Inc.) is a premier executive search firm that serves as a vital link between elite talent and the Consumer Packaged Goods (CPG) and retail sectors. The culture is built on a foundation of professionalism, ethics, and deep industry specialization. Unlike broad staffing agencies, INCPG operates with a high-touch, consultative approach, valuing strategic insight and long-term relationship building. It is a sophisticated, results-driven environment where recruiters act as “industry insiders,” dedicated to matching top-tier account managers and marketing experts with leading global brands.

The Location In Houston, TX, INCPG operates within one of the nation’s most diverse and consumer-rich markets. Working in Houston places you at the crossroads of major retail logistics and corporate headquarters. The city’s status as a global trade gateway provides a high-energy backdrop for the CPG industry, offering a unique blend of industrial power and urban sophistication. From the sprawling suburbs to the high-rise commercial districts, the Houston location embodies a “can-do” spirit, where the scale of the city mirrors the massive scale of the consumer goods market it supports.

To apply for this job please visit www.incpg.com.