Core Agent: Jobs In New York, NY Four Seasons Hotels and Resorts Full-time 2026

Job Description

As a Core Agent, you serve as the central communication hub for the hotel, handling high-volume calls, room reservations, and in-room dining orders. You coordinate guest requests across housekeeping and engineering departments while maintaining Forbes 5-Star service standards. This role requires exceptional multitasking skills and a professional telephonic demeanor.

Job Information Data

Detail	Information
Exact Job Position	Core Agent
Company Name	Four Seasons Hotels and Resorts
Job Type	Full-time
Street Address	27 Barclay Street
City	New York
Region	NY
Country	United States
Postal Code	10007
Average Salaries	$71,760 (Range: $62,400 – $81,120)

Job Summary: Core Agent

Category	Details
Company / Location	Four Seasons Hotel New York Downtown; TriBeCa, Manhattan.
Primary Role	Acting as the central hub for guest communication, handling reservations, and coordinating service requests across all departments.
Key Responsibilities	• Managing incoming calls for Room Reservations, Spa, Restaurant, and Room Service. • Acting as an authority on food/beverage menus and dietary accommodations. • Dispatching housekeeping and maintenance requests via phone or radio. • Overseeing the sequence of service to ensure timely delivery of guest requests.
Requirements	• Professional phone etiquette and excellent personal presentation. • Fluency in English (reading, writing, and speaking). • Proficiency with computer systems and ability to multitask. • Schedule: Flexibility to work all shifts, including weekends and holidays.
Preferred Skills	• Solid Food & Beverage knowledge. • Ability to lead the department in the absence of a manager. • Passion for luxury hospitality and “client-obsessed” mindset.
Pay Rate	$30.00 – $39.00 per hour (Hourly).
Perks & Benefits	Robust benefit plan, global career growth opportunities, and a culture focused on inclusion and “The Golden Rule.”

To apply for this job please visit careers.fourseasons.com.