Job Overview: Contact Center Representative (Work From Home)

AWL (All Web Leads) is hiring part-time, remote Contact Center Representatives based in Houston or the surrounding Texas area. In this “concierge” style role, you act as the vital link between consumers seeking insurance and licensed agents ready to assist them. Because you are facilitating connections rather than selling, no insurance license is required.

This is a high-energy, high-volume virtual position designed for individuals who are tech-savvy, punctual, and possess a “smile that shines through their voice.”

Key Responsibilities & Daily Tasks

Consumer Connection & Concierge Service

Inbound/Outbound Calls: Handle a high volume of calls (approx. 5 seconds apart) to qualify consumers and match them with appropriate insurance agents.
Script Adherence: Utilize AWL’s internal platform to read scripts accurately while maintaining a natural, energetic tone.
Follow-Up: Conduct check-in calls to ensure consumer needs were met and record feedback to improve the service experience.

Team Collaboration & Performance

Virtual Communication: Stay in constant contact with leadership and peers via team chat.
Coaching & Growth: Participate in occasional screen-sharing sessions for real-time coaching to maintain high call-quality standards.
Goal Orientation: Work toward performance-based advancement opportunities within the broader AWL organization.

Requirements & Technical Specifications

Core Qualifications

Communication: Superior verbal skills; must be easy to understand and capable of taking charge of a conversation.
Tech Proficiency: Competent computer skills with the ability to multitask across different software windows.
Education/Experience: While specific experience isn’t listed, a background in customer service or hospitality is highly beneficial.

Home Office & Equipment

Connectivity: High-speed internet (min. 50 Mbps download) with a mandatory Cat 6 Ethernet cable connection (No Wi-Fi).
Environment: A strictly noise-free background is required at all times.
Provided Gear: AWL provides a company laptop.
Employee-Provided Gear: You must provide your own working USB headset and mouse.

Virtual Training Requirements

Hardware: A personal laptop/PC with a working webcam is required for the first two days of virtual training.
Commitment: Ability to attend two weeks of mandatory virtual training.

Schedule & Compensation

Type: Part-Time (Virtual).
Hours: Minimum of 20 hours per week with a SET schedule.
Operating Hours: M-F (7 AM – 8:30 PM), Sat (9 AM – 6 PM), and Sun (11 AM – 6 PM).
Location: Must reside and work within the State of Texas.

Why This Role?

AWL has been repeatedly recognized as a “Best Place to Work” for its vibrant and entrepreneurial culture. This role is perfect for those looking to “make extra money” without the stress of sales quotas or licensing exams. If you thrive in fast-paced environments (calls average 3 minutes) and enjoy a structured, dependable schedule, this position offers the stability of a major marketing firm with the convenience of working from your own home.

Application Information

Interested candidates should apply through the AWL Careers portal. Ensure you highlight your ability to handle high-volume calls and your commitment to a quiet, professional home office environment.

The Company & Culture AWL (All Web Leads) is a high-growth customer acquisition powerhouse specializing in the insurance industry. The culture is characterized by an energetic, data-driven, and “winning” mindset, where technology and real-time analytics fuel every decision. Employees thrive in a fast-paced environment that rewards competitive spirit and high-volume execution. As a leader in digital marketing and lead generation, the company fosters a collaborative atmosphere where “AWLers” are encouraged to be agile and goal-oriented, ensuring that consumers are seamlessly connected with the right insurance products through a blend of innovation and persistence.

The Location While headquartered in Austin, AWL has a significant presence in Houston, TX, tapping into the city’s vast professional talent pool and diverse economic landscape. Working in Houston offers a unique blend of metropolitan scale and entrepreneurial grit. The city’s status as a major business hub provides a dynamic backdrop for AWL’s operations, allowing team members to engage with a massive regional market. Whether working remotely or connecting with the local professional community, being part of the Houston branch means operating in a city known for its resilience, cultural diversity, and relentless drive for growth.

To apply for this job please visit careers.awl.nl.