Commercial Insurance Broker

Job Description

Beyond a simple position, we provide a lifelong professional path!

• Our organization assists staff in molding their futures by promoting ongoing schooling and funding personal advancement and instruction.

• We place our workforce at the heart of our operations to facilitate individual and expert evolution through stimulating and fulfilling assignments.

• We motivate staff to pursue their interests by championing honesty, esteem, inclusivity, and local contributions.

• We function as an energetic collective where pioneering spirit, creativity, and partnership serve as our fundamental principles.

• We provide excellent pay scales and a wide array of perks beginning on the first day, such as comprehensive health and tooth care, virtual medicine, counseling resources, and pension plans.

• We value the equilibrium between work and home life via our flexible office arrangements, health stipends, and consistent corporate gatherings.

We are currently seeking a Skilled Commercial Insurance Professional (Client Service Manager) for our branch located in Laval!

In this capacity, you will collaborate with the Client Executive to actively oversee their client portfolio, ensuring high levels of customer loyalty while aiding in the expansion of the accounts.

If you are goal-oriented and seeking a high-energy workplace focused on advancement, our group is the perfect fit for you!

Your Daily Activities as a Client Service Manager

• Actively oversee a portfolio by evaluating client risks and loss records while offering suitable insurance protections and fixes.

• Secure the highest levels of customer retention by delivering superior support through frequent interactions with policyholders.

• Examine insurance contracts and related paperwork to confirm precision and completion.

• Manage the assembly of risk assessment applications; keep track of pertinent account records and messages.

• Organize renewal schedules, logs, and files for insurance contracts to ensure they remain structured and current.

• Solicit and track down absent data, contract changes, and insurance paperwork from providers.

• Communicate with risk evaluators, agency partners, and policyholders regarding pending tasks. Oversee and address overdue payments in partnership with the Accounting branch.

• Apply suitable protocols for managing insurance claims and mitigating risks.

• Identify the requirements of prospective customers by investigating and using relevant tools.

• Cultivate a broad web of industry connections.

• Assist the Client Executive in expanding their book of business.

• Carry out additional tasks and unique assignments as needed.

Our Preferred Applicant

• 5 to 10 years of background in commercial insurance brokering, specifically with transportation and supply chain accounts is advantageous.

• Active insurance brokerage certification granted by the AMF.

• Collaborative individual with robust task oversight and demonstration abilities.

• Fluent in both French and English with high-level communication skills, as the role requires English interaction with partners and clients outside of Quebec.

• Proficient in Microsoft Office applications (Excel, Outlook, and Word).

• Familiarity with the EPIC platform is a benefit.

• Capable of working autonomously and effectively within a collective and with other corporate divisions.

• Exceptional organizational capabilities and oral communication.

• Dedicated to customer support excellence.

• Powerful investigative and troubleshooting capabilities.

• Proficient time prioritization and logistical skills.

Job Data Table

Category	Details
Company Name	BFL CANADA
Location	Laval, Quebec, Canada
Locality	Laval
Country	Canada
City	Laval
Region	Quebec
Job Type	Full-time
Salaries	Competitive salaries
Experience Level	5 to 10 years
Travel	Not specified
Language	Bilingual (French and English)
Benefits	Medical, dental, telemedicine, EAP, retirement/savings, wellness allowance, hybrid work

Skills & Competency Table

Skill	Proficiency Level
Commercial Insurance Brokerage	Expert (5-10 years)
AMF Licensing	Required
French Language	Fluent
English Language	Fluent
MS Office (Excel, Outlook, Word)	Proficient
Project Management	Strong
Analytical Problem-Solving	Strong
EPIC System	Asset

Salaries Pay Calculator Table

Annual Salary	Bonus	Total Compensation	Notes
Competitive	Not Specified	Salary + Benefits	Starting day one benefits; includes wellness allowance.

Job Summary

BFL CANADA is seeking a Client Service Manager for its Laval office to oversee a commercial insurance portfolio. This role focuses on client retention, risk analysis, and supporting business growth. Candidates need 5-10 years of experience, AMF licensing, and bilingual proficiency to thrive in this dynamic, employee-owned firm.

FAQs

What is the required experience level for this role?

Applicants should have between 5 and 10 years of experience in commercial insurance brokerage.

Are there specific language requirements?

Yes, the role requires bilingualism in French and English for interacting with stakeholders outside of Quebec.

What licensing is mandatory?

Candidates must hold a valid insurance broker’s license issued by the AMF.

Is there a flexible work arrangement?

Yes, BFL CANADA offers a hybrid work program to support work-life balance.

What specific industry experience is considered a plus?

Experience managing accounts within the transport and logistics sectors is a significant advantage.

Expert Analysis

This role is ideal for a mid-to-senior level broker looking for stability in a large, employee-owned firm. The emphasis on the transport sector suggests a specialized niche, while the requirement for AMF licensing and bilingualism underscores the regulatory and regional complexities of the Quebec insurance market.

Location & Logistics Guide

Laval is a major suburb of Montreal, offering a blend of urban amenities and suburban comfort. As a key economic hub in Quebec, it provides excellent infrastructure for professionals.

City Wikipedia URL: https://en.wikipedia.org/wiki/Laval,_Quebec

Career Path

A Client Service Manager can progress into a Client Executive role, focusing more on business development and high-level strategy. Given BFL’s emphasis on continuing education and its global LION network, opportunities for international consulting or senior regional management within the firm’s 27 national offices are highly attainable.