Coach Tanger Outlets – Sales Support (Stock Room)associate Ii

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Job Summary

The Sales Support Associate II at Coach (Tapestry Inc.) is a high-impact hybrid role located at the Tanger Outlets in Ottawa. As a critical link between the back-of-house logistics and the front-of-house customer experience, you are responsible for the “Product Lifecycle”—from the moment a shipment arrives to the final interaction at the cash wrap. This role requires the “wit” to navigate luxury POS systems and the “grit” to manage heavy shipment processing in a high-volume outlet environment.

Job Details

  • Employer: Coach (Member of the Tapestry house of brands).

  • Location: Tanger Outlets, Ottawa, ON (Kanata).

  • Position Type: Part-time (22.5 hours per week).

  • Category: Sales Support (Stock Room & Cash Wrap).

  • Compensation: Competitive hourly rate (Tapestry offers a comprehensive rewards philosophy).

  • Corporate Culture: Inclusive, courageous, and NYC-inspired; focused on “Equity, Inclusion, and Diversity.“

Core Responsibilities

Stockroom & Logistics (The Engine)

  • Shipment Processing: Receive, scan, and verify cartons/transfers against Coach standards, ensuring 100% accuracy in store information.

  • Inventory Management: Organize the stockroom daily, reacting to sell-through patterns to ensure the sales floor is constantly replenished with “Hero Products.“

  • Loss Prevention: Maintain strict adherence to Company Loss Prevention standards and participate in scheduled physical inventory counts.

  • BOH Maintenance: Ensure the back-of-house is clean, organized, and optimized for speed, including waste and cardboard disposal.

Cash Wrap & Service (The Impression)

  • Customer Interaction: Greet patrons with a genuine NYC-inspired spirit, reading cues to determine their needs and providing an “inclusive” shopping experience.

  • Transaction Excellence: Maintain accurate cash and POS media handling in strict compliance with Coach Policy.

  • Brand Ambassadorship: Leave a lasting impression by providing a reason for customers to return and genuinely thanking them for their visit.

Candidate Requirements

  • Experience: 1–3 years of retail experience (cashier or stockroom), preferably in a luxury retail or high-service environment.

  • Physicality: “Grit-heavy”—ability to maneuver the sales floor, climb, bend, and kneel. Must be able to frequently lift 25 lbs and occasionally up to 50 lbs.

  • Technical Wit: Current knowledge of fashion trends and the competitive landscape; ability to learn new POS and inventory software “on the fly.“

  • Schedule: Open availability is mandatory, including nights, weekends, and holidays to support outlet traffic peaks.

  • Competencies: Must demonstrate Courage (direct feedback), Customer Focus, and Drive for Results.

Market Insights: Luxury Outlet Operations

Working in an outlet environment like Tanger Outlets requires a specific operational mindset:

  • High-Volume Logistics: Unlike boutique locations, outlet stockrooms must handle massive turnover. Efficient “Scan-to-Floor” timing is the difference between meeting or missing sales targets.

  • The “Inclusive” Luxury Model: Coach emphasizes an “accessible luxury” experience. This means providing the same high-touch service found on 5th Avenue while managing the fast pace of an outlet mall.

  • Inventory Accuracy: In luxury retail, a single missing handbag can significantly impact a store’s “Shrinkage” metrics. Support Associates are the first line of defense in maintaining “Integrity-first” inventory levels.

Job Description

Do you believe that a luxury brand is only as strong as its foundation in the stockroom? Coach is seeking a Sales Support Associate II to join our Ottawa Tanger Outlets team. We aren’t just selling leather goods; we are crafting an “inclusive and courageous” experience for every guest. If you have the “grit” to process a 50-carton shipment and the “wit” to provide seamless service at the cash wrap, you belong in our Tapestry family.

In this role, you are a “Flow Specialist.” You understand that the sales team can only succeed if the right product is in the right place at the right time. Your goal is to provide “Excellence in Execution,” ensuring the stockroom is a model of NYC efficiency and the cash wrap is a place of genuine connection. We look for “Integrity-first” associates who are versatile learners and thrive in the face of ambiguity.

Joining Coach means joining a global fashion house that rewards your drive for results and invests in your growth. We offer a supportive environment, a flexible schedule, and the opportunity to work with some of the most beautiful, crafted-to-last products in the industry. If you are a self-motivated retail professional with a commitment to “Courage and Creativity,” we invite you to apply and help us stretch what’s possible at Tanger Outlets.

Coach | Ottawa & The Global Luxury Leather House

Coach, a subsidiary of Tapestry, Inc., is a leading American design house of modern luxury accessories and lifestyle collections. In Ottawa, Coach maintains a strong presence through two primary retail concepts: a high-end full-price boutique in the city’s urban core and a high-volume outlet in the west end. Known for its heritage in leather craftsmanship since 1941, the brand has successfully pivoted toward a “Gen Z” demographic through its sustainability-focused Coachtopia line and a modern, inclusive approach to luxury.

Company Culture: “Courageous & Inclusive Luxury”

The culture at Coach is driven by the global vision of “Modern Luxury” and the spirit of its New York City roots.

  • The “Tapestry” Fabric: As part of the Tapestry family (which includes Kate Spade and Stuart Weitzman), the culture is built on the values of Optimism, Innovation, and Inclusivity.

  • Coaching Culture: True to its name, the internal workplace culture emphasizes continuous learning and development. Leaders are encouraged to act as “coaches,” helping staff align personal growth with organizational sales goals.

  • Customer Connection: The retail culture is high-touch and service-oriented. Staff are trained to be “Handbag Guides,” offering personalized services like “Coach Create” (customization) and the “Coach (Re)Loved” program (circular fashion/repairs).

  • Collaborative & Energetic: Reviews often describe the Ottawa teams as “nice” and “supportive,” with a focus on meeting collective store targets rather than individual commission-based competition.

Locations: Ottawa’s Dual Footprint

Coach serves the National Capital Region through two distinct shopping experiences, catering to both luxury shoppers and value hunters.

Coach Rideau Centre – Ottawa

  • Status: Full-Price Boutique.

  • Address: 50 Rideau Street, Space 344, Ottawa, ON K1N 9J7.

  • Experience: This location offers the latest runway-inspired collections, high-end leather repairs, and “pampering” services for bags. It is the primary destination for the brand’s newest drops and premium shoes.

Coach Outlet – Tanger Outlets Ottawa

  • Status: Outlet/SuperCenter.

  • Address: 8555 Campeau Drive, Space 810, Ottawa, ON K2T 1B7.

  • Experience: A high-traffic location focused on “Big Brand” savings. It carries a wide range of outlet-exclusive designs and last-season favorites at significant discounts.

Core Product & Service Pillars

Pillar Focus Key Benefit
Leatherware Handbags, Wallets, and Backpacks. Heritage craftsmanship with a “Lifetime Leather Care” promise.
Sustainability Coachtopia & (Re)Loved. Circular fashion initiatives that repurpose leather scraps and vintage bags.
Personalization Coach Create. In-store monogramming and embellishment services.
Ready-to-Wear Outerwear, shoes, and jewelry. A complete lifestyle brand beyond just accessories.

Associate Benefits: “The Tapestry Total Rewards”

Working for Coach in Ottawa offers a professional retail career path with benefits that reflect its status as a global fashion house:

  • Competitive 2026 Wages:

    • Sales Associates: $17.50 – $21.00/hr (often starting just above minimum wage with store-wide bonus structures).

    • Assistant Store Managers: Average $23.00/hr (reported as 11% above the national average).

  • Incentive Programs: While typically not commission-based, staff receive “incentives” and bonuses when the store hits specific sales and performance goals.

  • Health & Well-being: Comprehensive medical, dental, and vision insurance for eligible full-time employees.

  • The “Employee Discount”: One of the most highly-rated perks, providing significant discounts on Coach, Kate Spade, and Stuart Weitzman products.

  • Education & Growth: Access to the “Coach Foundation” initiatives and internal development tools designed to move retail staff into corporate or management tracks.

  • Holiday & Paid Time Off: Generous vacation packages and paid breaks, though retail staff are expected to work weekends and high-traffic holiday seasons.

2026 Brand Momentum

In 2026, Coach is doubling down on its “Expressive Luxury” strategy. In Ottawa, this is visible through the increased presence of Coachtopia pop-ups and a focus on digital-first retail, where customers can use in-store tech to view expanded inventories and track their “Re)Loved” trade-ins.

To apply for this job please visit www.coach.com.