Job Summary

The Club Lounge Specialist is an elevated guest service role at the Fairmont Palliser, specifically tailored for the hotel’s private executive lounge. This full-time position is the cornerstone of the “hotel within a hotel” experience, where you will manage high-end food and beverage presentations and provide personalized concierge-level attention to elite guests. This role is ideal for a sophisticated communicator who excels at building long-term guest relationships while maintaining the impeccable aesthetic standards of a luxury private club.

Job Details

Employer: Fairmont Hotels & Resorts (Fairmont Palliser)
Location: Calgary, AB, Canada
Position Type: Full-time
Salary & Benefits:
- Estimated Pay: In the Calgary luxury sector for 2026, Club Lounge Specialists typically earn between $20.00 and $24.50 per hour, often supplemented by gratuities.
- Global Travel: Access to the “All Heartist” program for significant discounts at Accor and Fairmont properties worldwide.
- Comprehensive Coverage: Full-time employees receive health, dental, and vision benefits, along with retirement savings options.
- Meals & Uniforms: Complimentary meals during shifts and professional laundering for provided uniforms.
Estimated Average Salaries: Specialized lounge roles in Alberta average approximately $45,000 to $53,000 annually, reflecting the high level of responsibility and certification required.

Core Responsibilities

Lounge Management: Oversee the daily setup and replenishment of premium food and beverage presentations, ensuring all items meet Fairmont’s culinary standards.
Guest Relations: Act as a dedicated host for Fairmont Gold or elite loyalty members, anticipating their needs and providing personalized local recommendations.
Beverage Service: Prepare and serve alcoholic beverages according to Alberta ProServe regulations, maintaining a sophisticated and safe lounge atmosphere.
Environmental Standards: Maintain a pristine, organized, and inviting lounge environment throughout the shift, addressing spills or clutter immediately.
Concierge Support: Assist guests with private check-ins, check-outs, and special requests such as transportation or dining reservations.
Communication: Maintain detailed guest profiles to ensure returning visitors receive a consistent and personalized experience.

Candidate Requirements

Certification: Must hold a valid Alberta ProServe certification for the responsible service of alcohol.
Experience: Prior experience in a high-end customer service or hospitality role is essential.
Communication: Exceptional verbal and written communication skills with a focus on professional etiquette.
Soft Skills: A warm, intuitive, and polished demeanor with the ability to handle high-pressure situations with grace.
Flexibility: Availability to work a variety of shifts, including early mornings for breakfast service and evenings for cocktail hour.

Job Description

Are you ready to represent the pinnacle of luxury service in Calgary? The Fairmont Palliser is seeking a Club Lounge Specialist to be the face of our most exclusive guest experience. In this role, you aren’t just an attendant; you are a curator of the “Fairmont Gold” lifestyle, ensuring that every guest who enters our private lounge feels as though they have arrived at their own personal sanctuary in the heart of the city.

Your workday is a masterclass in refined hospitality. You will manage the ebb and flow of the lounge, transitioning seamlessly from a bright and efficient breakfast service to a sophisticated evening cocktail hour. You are the expert who remembers a guest’s preferred vintage or their favorite table, using those details to turn a standard stay into a lifelong memory. Whether you are arranging an intricate food presentation or engaging in meaningful conversation with a global traveler, your presence defines the prestige of our brand.

At Fairmont, we value the art of connection. You will work within a team that prizes excellence and supports your professional journey with world-class training and global opportunities. We provide the stage—our historic, beautiful lounge—and you provide the performance that makes the Fairmont Palliser Calgary’s premier landmark.

If you have a passion for high-end service, a valid ProServe certification, and the desire to build deep guest relationships, we invite you to help us shape the future of luxury in Calgary. Join us and become part of a legacy that has defined hospitality for over a century.

Fairmont Hotels & Resorts | Calgary, AB

Fairmont Hotels & Resorts is a global icon of luxury hospitality, celebrated for its “Grand Railway Hotels” that have shaped the Canadian landscape for over a century. In Calgary, the brand is anchored by the historic Fairmont Palliser, but it is currently entering a new era of growth. In January 2026, Fairmont announced the signing of a second Calgary property in partnership with Truman. Slated to open in late 2031, this new 225-room hotel and luxury residence will be a central pillar of the city’s revitalized Culture + Entertainment District, capitalizing on the massive expansion of the BMO Centre.

Company Culture

The Fairmont culture is defined by its mission to “turn moments into memories” through authentically local experiences and warm, engaging service.

The Heartist® Philosophy: As part of the Accor group, Fairmont embraces the “Heartist” mindset—viewing hospitality as an art form rooted in sincere human connection rather than rigid scripts.
Fairmont Service Promise: The culture rests on five core promises, emphasizing the anticipation of guest needs and treating every individual with “natural warmth and genuine kindness.”
Stewardship & Sustainability: Fairmont has been a pioneer in “Green Partnerships” since the 1990s. Today, this continues through the Serve 360 program, which focuses on eliminating single-use plastics and achieving net-zero carbon emissions.

Location: Calgary, AB

Fairmont’s presence in Calgary spans the city’s most prestigious historical site and its most ambitious future development.

Fairmont Palliser

Located at 133 9th Avenue SW, this “Regal Icon” has been Calgary’s premier address since 1914.
It is situated in the heart of the business district, connected via the Plus 15 skywalk to the TELUS Convention Centre and steps from the Calgary Tower.
Features the Hawthorn Dining Room, a modern social headquarters for the city, and the exclusive Fairmont Gold “hotel-within-a-hotel” experience.

Fairmont Calgary (The “New” Fairmont)

Announced for the Culture + Entertainment District, this upcoming 2031 landmark will be a “direct beneficiary” of the $500 million BMO Centre expansion.
The development is planned as a mixed-use social hub, featuring 100 luxury branded residences and a signature spa, designed to blend Fairmont’s traditional elegance with modern urban vitality.
It reinforces Calgary’s status as a global destination, joining other high-profile projects in the district like the W Calgary and JW Marriott.

To apply for this job please visit www.fairmont.com.