CIBC US
Job Description
Position: Client Service Representative (Hourly)
Organization: CIBC US / CIBC Personal and Business Banking
Location: Edmonton Meadowlark Shopping Centre (15707 87 Ave NW, Edmonton, AB)
CIBC is a leading North American financial institution committed to a relationship-oriented approach. As a Client Service Representative (CSR), you are the “first line of support” for clients. You will manage daily banking needs, from processing transactions to educating clients on digital tools. This role is ideal for individuals who are tech-savvy, empathetic, and looking to build a career in the financial sector.
Primary Task Accountabilities
Client Engagement & Transaction Services
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Account Management: Assist clients with day-to-day banking transactions, inquiries, and account updates.
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Relationship Building: Act as a brand ambassador by making every interaction meaningful and connecting clients with specialized advisors (Mortgage, Investment, etc.).
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Issue Resolution: Take ownership of client problems, using empathy and problem-solving skills to find efficient solutions.
Digital Advocacy
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Technology Coaching: Help clients adopt mobile and online banking applications, empowering them to manage their finances anytime, anywhere.
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Modern Banking: Use CIBC’s technological toolkit to provide innovative, streamlined solutions.
Job Data Table
| Category | Details |
| Company Name | CIBC |
| Location | Meadowlark Shopping Centre, Edmonton |
| Job Type | Part-time (Regular) |
| Weekly Hours | 15 Hours |
| Salary (Est.) | $18.50 – $21.50 per hour (Market average for Alberta) |
| Work Model | On-site Full-time (at the Banking Center) |
| Experience | Not Specified (Customer service experience preferred) |
Skills & Competency Table
| Skill / Competency | Level | Description |
| Digital Literacy | Expert | Deep knowledge of mobile apps and banking tech. |
| Empathy | High | Ability to listen and understand client financial goals. |
| Communication | Professional | Clear verbal and written interpersonal skills. |
| Problem Solving | Advanced | Taking accountability and ownership of client issues. |
| Compliance | Expert | Adhering to strict financial standards and regulations. |
Job Summary
This is a 15-hour-per-week part-time role located at the Meadowlark Shopping Centre. You will be a key member of the Personal and Business Banking team, focused on high-quality client engagement and digital banking adoption. The role requires flexibility for banking center hours, including evenings and weekends, and may involve occasional travel to nearby branches.
FAQs
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What are the hours? The position is for 15 hours a week. You must be flexible to work evenings and weekends.
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Do I need a finance degree? No degree is mentioned, though a passion for learning and a goal-oriented mindset are essential.
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Is there a remote option? No. To successfully perform the work, you must be on-site at the Banking Center.
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What kind of benefits does CIBC offer? Even for part-time, CIBC offers a competitive package including a defined benefit pension plan, employee share purchase plan, and “Purpose Day” (a paid day off for personal development).
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Will there be testing? You may be asked to complete an attribute-based assessment or simulation during the recruitment process.
Expert Analysis
A CSR role at CIBC is often the “launchpad” for a career in finance. Unlike standard retail, this position requires “Standards Compliance”—meaning you must be detail-oriented regarding legal and security protocols. The emphasis on “Leveraging Technology” suggests CIBC is looking for “Digital Natives” who can help transition older or less tech-savvy demographics into the modern banking era.
Location & Logistics Guide
The Meadowlark Shopping Centre is a prominent hub in West Edmonton. It is highly accessible via major transit routes (including the future West Valley Line LRT extension). For those driving, the center offers ample free parking. The Banking Center’s location within a health and retail hub means high foot traffic and a diverse client base.
City Wikipedia URL: https://en.wikipedia.org/wiki/Edmonton
Career Path
CIBC is well-known for its “CIBC University” and internal mobility. A CSR can transition into roles such as Financial Service Associate, Financial Advisor, or specialize in Mortgage or Commercial Banking. Many of CIBC’s current branch managers started their careers at the teller or CSR level.
To apply for Company Website www.ziprecruiter.com.