Job Description

Overview

We provide more than just a position; we offer a long-term professional journey!

We assist our staff in navigating their professional paths by promoting perpetual schooling and investing heavily in skill acquisition and growth.
We place our workforce at the heart of our operations, enabling both vocational and individual advancement through rewarding projects and stimulating obstacles.
We motivate our team to follow their interests by upholding a culture of honor, integrity, and appreciation for community and diversity.
We are a high-energy collective where innovation, teamwork, and business-mindedness are fundamental pillars.
We provide premium pay and an extensive array of rewards from your first day, including broad dental and medical plans, virtual healthcare, family support programs, and retirement planning.
We emphasize the necessity of personal-professional equilibrium through our wellness stipends, hybrid workplace options, and year-round corporate gatherings.

We are currently seeking a Client Service Representative to join our Commercial Insurance department at our Toronto branch!

In this capacity, you will be accountable for supporting and managing a lucrative portfolio of accounts in alignment with individual corporate strategies and firm goals.

If you are a career-focused professional seeking a high-energy workplace with a focus on advancement, you will find our team to be an excellent fit!

Your Day as a Client Service Representative

Solicit and track outstanding endorsements, policy records, or data from both consumers and insurance providers.
Draft renewal documents and proposals for fresh commercial accounts.
Address written inquiries and incoming calls from underwriters and consumers.
Partner with Client Service Managers and Client Executives to facilitate negotiations with insurers for new business, renewals, and adjustments.
Examine contract language and other records for precision, identifying and fixing discrepancies as needed.
Establish abeyance logs to monitor pending tasks from markets, clients, and underwriters.
Handle the marketing of renewals and fresh accounts when required.
Track and manage the collection of outstanding consumer payments.
Develop and refine operational workflows.
Oversee monthly Bordeaux reporting where necessary.
Direct invoicing and manage account receivables.
Perform diverse specialized projects and administrative duties as assigned.

Our Ideal Candidate

A minimum of three years of background in Commercial Insurance lines.
Mandatory professional certification (RIBO).
Possession of CAIB or CIP credentials is considered an advantage.
Comprehensive understanding of insurance markets and specific policy language.
Exceptional oral and written interaction competencies.
Proficiency in functioning both as a collaborative team member and an autonomous worker.
Advanced capability with Microsoft Office tools.
Experience with EPIC software is a significant asset.
Strong organizational talents and time-management proficiency.
Dedicated to customer satisfaction and a service-first mindset.
Superior precision and attention to detail.

Job Data Table

Feature	Details
Company Name	BFL CANADA
Location	181 University Avenue, Suite 1700, Toronto, ON M5H 3M7
Locality	Financial District
Country	Canada
City	Toronto
Region	Ontario
Job Type	Full-time
Salaries	CA$55,000 – CA$85,000 per year
Experience Level	Minimum 3 years in Commercial Lines
Travel	Not Specified
Language	English
Benefits	Medical/Dental (Day 1), Hybrid Work, Wellness Allowance, Telemedicine, Retirement Savings

Skills & Competency Table

Skill	Competency Level
RIBO License	Mandatory / Professional
Commercial Lines Knowledge	Advanced (3+ Years)
EPIC Software	Preferred / Asset
CIP / CAIB Designation	Preferred / Professional Asset
Negotiation	Intermediate to Advanced
Process Streamlining	Intermediate

Salaries Pay Calculator Table

Annual Salary	Bonus	Total Compensation	Notes
$55,000 – $85,000	Not Specified	$55k – $85k + Benefits	Salary is determined by experience, skills, and business segment.

Job Summary

This Client Service Representative role at BFL CANADA’s Toronto office is a specialized commercial insurance position. You will manage a profitable book of business, handle complex renewals, and negotiate with underwriters. The role requires a RIBO license and offers a hybrid work model within Canada’s leading employee-owned brokerage.

FAQs

1. What is the required experience for this role?

Candidates must have at least 3 years of experience specifically within Commercial Lines of insurance.

2. Which professional licenses are mandatory?

A valid Registered Insurance Brokers of Ontario (RIBO) license is required to be considered for the position.

3. Is this an in-office or remote position?

BFL CANADA offers a hybrid work program, allowing for a mix of in-office work in downtown Toronto and remote work.

4. Are there any specific software skills requested?

Proficiency in Microsoft Office is required, and knowledge of the EPIC brokerage management system is a strong asset.

5. When do benefits begin for new employees?

Comprehensive benefits, including medical and dental coverage, start on your very first day of employment.

Expert Analysis

BFL CANADA’s status as one of the largest employee-owned brokerages in North America provides a unique “owner-mindset” culture. For a CSR with 3+ years of experience, the $55k–$85k salary range is highly competitive for the Toronto market, especially when paired with day-one benefits and an EPIC-based workflow.

Location & Logistics Guide

Located at 181 University Avenue in the heart of Toronto’s Financial District, the office is a short walk from St. Andrew and Union Stations. This central hub offers premier access to the PATH, high-end dining, and the core of Canada’s insurance industry.

https://en.wikipedia.org/wiki/Financial_District,_Toronto

Career Path

The CSR role at BFL is designed for those with a “growth mindset.” From here, professionals often advance into Client Service Manager or Client Executive roles. BFL’s heavy investment in CIP and CAIB designations allows brokers to transition into specialized risk management or senior leadership within their 27 national offices.

To apply for Company Website www.ziprecruiter.com.