Job Overview: Bilingual Helpdesk & Operations Support

This is a strategic administrative role at Salayel Hospitality , a premier hospitality and property management firm based in Abu Dhabi . As a Bilingual Helpdesk Professional , you serve as the central nervous system of the company’s operations. You are the primary link between guests, residents, and the technical teams (Maintenance, Housekeeping, and Property Management). This role is designed for a high-functioning multitasker who can bridge the communication gap between Arabic and English speakers while ensuring that service requests are resolved with 5-star efficiency.

Key Information

Employer: Salayel Hospitality
Location: Abu Dhabi, United Arab Emirates
Job Type: Full-time, Permanent
Experience Required: 3+ years in Helpdesk or Operations Support
Language Requirement: Native or professional fluency in Arabic and English

Job Responsibilities

The Helpdesk professional ensures the seamless “behind-the-scenes” flow of hospitality services:

Service Request Management: Acting as the first point of contact for all service calls and emails, prioritizing requests based on urgency and operational impact.
Bilingual Liaison: Translating and communicating complex guest or tenant requirements from Arabic to English (and vice versa) for the operations and technical teams.
Operational Coordination: Dispatching work orders to property management and maintenance teams and tracking them through to successful completion.
Administrative Support: Maintaining accurate databases of service logs, tenant communications, and operational reports for the senior management team.
Quality Assurance: Following up with guests or residents to ensure their requests were handled to their satisfaction, maintaining the company’s “premier” reputation.
Crisis Management: Remaining calm and “proactive” during high-pressure situations or emergency service outages to ensure minimal disruption to operations.

Candidate Requirements

Salayel Hospitality seeks a professional with a “solution-first” mindset:

Experience: A minimum of 3 years in a helpdesk, front office, or operations support role, ideally within the hospitality or real estate sector.
Linguistic Mastery: Exceptional verbal and written skills in both Arabic and English are mandatory.
Technical Skills: Proficiency in helpdesk software (CAFM), CRM systems, and the Microsoft Office Suite.
Core Competencies: Strong organizational skills and the ability to manage multiple high-priority tasks simultaneously in a “fast-paced” environment.
Soft Skills: Excellent conflict-resolution abilities and a polished, professional telephone manner.

Salary and Benefits

As a premier Abu Dhabi firm, Salayel Hospitality provides a robust corporate package:

Monthly Salary: AED 6,000 – AED 9,000 (Tax-free, depending on experience and technical proficiency).
Work Environment: Professional office setting with a focus on teamwork and career stability.
Health Coverage: Comprehensive medical insurance for the employee.
Career Growth: Opportunities to transition into Property Management or Operations Leadership.
Legal: Full UAE residency visa, annual leave, and end-of-service gratuity according to UAE Labor Law.

Market Context: Estimated Average Salaries

In Abu Dhabi’s hospitality-support sector, bilingualism (Arabic/English) significantly increases a candidate’s market value:

Role Category	Monthly Salary (AED)	Key Requirement
Admin Assistant	4,000 – 5,500	General Admin
Bilingual Helpdesk	6,000 – 9,500	Arabic/English + 3yr Exp.
Operations Coordinator	10,000 – 14,000	Project Management

Unique Job Description

Position: Bilingual Operations Support — The Voice of Salayel Hospitality

Are you a proactive problem-solver who believes that clear communication is the key to perfect operations? Salayel Hospitality is seeking a Bilingual Helpdesk & Administrative Support professional to join our premier team in Abu Dhabi . This is not a standard call-center role; it is a mission to be the “Operational Architect”—the person who turns a guest’s request into a perfectly executed solution.

In this position, you are the bridge. Your ability to speak both Arabic and English with professional poise ensures that our diverse teams and international guests are always on the same page. Whether you are coordinating a complex maintenance request for a luxury property or supporting our operations team during a busy peak, your “multitasking skills” and “strong organizational mindset” will be the foundation of our success. You are a professional who thrives in a fast-paced environment and understands that in hospitality, speed is only valuable when combined with quality.

We are looking for a veteran with at least three years of experience who is ready to contribute to the “smooth day-to-day operations” of a leading company. If you have the communication flair to handle inquiries and the technical discipline to manage operations support, Salayel Hospitality offers you a stable and rewarding platform. Join us in Abu Dhabi, and help us redefine the standard of hospitality support.

Salayel Hospitality, Abu Dhabi

The Company

A proudly Emirati-grown organization, Salayel Hospitality has emerged as a key player in the UAE’s lifestyle and economic landscape. The company specializes in delivering smart, integrated hospitality solutions, ranging from managing large-scale community spaces like Umm Al Emarat Park to overseeing luxury serviced apartments and hospitality operations. It positions itself as a strategic partner that optimizes brand identity and revenue for clients while maintaining the high standards expected in the global travel hub of Abu Dhabi.

Culture

The culture is rooted in the traditional spirit of Emirati hospitality , characterized by warmth, generosity, and a commitment to innovation. Salayel Hospitality focuses on building a performance-driven environment where employees are encouraged to “level up” their expertise. The organization operates under a unified purpose of creating memorable experiences through “smart insight” and creativity, fostering a collaborative atmosphere that values local heritage alongside modern professional excellence and community development.

Location

Headquartered in Abu Dhabi , Salayel Hospitality maintains a strong operational presence across the capital’s most vital community and business districts. Its management of iconic landmarks like Umm Al Emarat Park in the Mushrif area places it at the center of the city’s cultural and recreational life. Additionally, its administrative and helpdesk operations provide critical support to a growing portfolio of properties and venues throughout the Emirate, ensuring a seamless link between urban centers and specialized hospitality sites.

To apply for this job please visit careers.salayelhospitality.com.