Job Summary

The Bilingual Customer Experience Specialist at Air Canada is a high-visibility, frontline role at the Québec City Jean Lesage International Airport (YQB). As a “Ground Host/Hostess,” you are the face of Canada’s flagship carrier, managing every passenger touchpoint from check-in to boarding. This position requires the “wit” to navigate complex global travel regulations and the “grit” to maintain high-energy service during rotating shifts in a fast-paced airport environment.

Job Details

Employer: Air Canada (Airports Canada & CX Strategy Branch).
Location: Québec City, QC (On-site at YQB).
Position Type: Permanent, Part-time.
Category: Unionized (UNIFOR).
Starting Salary: $17.75 per hour.
Training: 5 to 7 weeks of full-time paid training.
Linguistic Requirement: Bilingualism (English and French) is prioritized.

Core Responsibilities

Passenger Logistics: Conduct check-ins, verify travel documents, and issue boarding passes with “Integrity-first” accuracy.
Gate Operations: Manage the pre-boarding process, provide real-time updates on flight schedules, and coordinate on-time departures.
Specialized Assistance: Support customers with reduced mobility, ensuring safe and timely transport via wheelchair or other assistance to gates and baggage claims.
Problem Solving: Resolve passenger inquiries and travel disruptions in line with Air Canada’s global policies and guidelines.
Safety & Security: Maintain constant vigilance regarding airport security protocols and ensure all “touchpoints” meet aviation safety standards.
Mobility: Maintain active movement throughout the terminal to attend to assigned work areas and passenger needs.

Candidate Profile

Skills: Strong interpersonal communication, teamwork, and the ability to solve problems under strict timelines.
Physicality: “Grit-heavy”—ability to stand for long periods, walk long distances, and lift, push, or pull to assist customers.
Professionalism: Adherence to Air Canada’s strict attendance and professional grooming standards.
Experience: Previous customer service experience is required.
Availability: Must be able to work rotating shifts over a 24-hour period, including weekends and holidays.
Security: Must be able to obtain and maintain Transport Canada security clearances (RAIC).

Technical Insights: The Passenger Journey

As a Specialist, you manage the “Critical Path” of a passenger’s airport experience.

Departure Control Systems (DCS): You will be trained on sophisticated software used to manage seat assignments, baggage manifests, and weight/balance data.
Travel Document Verification: In a bilingual hub like Québec City, you must verify passports, visas, and electronic travel authorizations (eTA) for diverse international routes.
The “On-Time Performance” (OTP) Metric: Your efficiency at the gate directly impacts the airline’s OTP, a key industry benchmark for operational success.

The Air Canada Employee Experience

Air Canada provides a comprehensive rewards package for its part-time team:

Travel Privileges: After 28 weeks of service, employees access one of the industry’s most generous travel programs for themselves and eligible family/friends.
Wellbeing: Access to health and dental benefit plans to support you and your family.
Career Development: Paid training and a suite of development tools designed to help you transition into leadership or specialized aviation roles.
Global Diversity: Work in an environment that values unique contributions and serves a worldwide customer base.

Job Description

Do you believe that a journey of a thousand miles begins with a world-class smile at the check-in counter? Air Canada is seeking Bilingual Customer Experience Specialists to join our Québec City team. We aren’t just checking bags; we are launching adventures and facilitating global connections. If you have the “grit” to manage a busy holiday boarding gate and the “wit” to solve a complex ticketing issue in two languages, you belong in our “Ground Host” family.

In this role, you are a “Journey Facilitator.” You understand that for a nervous traveler or a family requiring extra help, your professional and caring presence is the most important part of their day. Your goal is to provide “Excellence in Every Interaction,” ensuring that every flight is ready for a secure and on-time departure. We look for “Integrity-first” professionals who are punctual, dependable, and proud to represent Canada’s largest airline.

Joining Air Canada means joining a unionized team that values your growth and rewards your dedication with world-class travel perks. We offer a supportive environment where your bilingual skills and cultural awareness are celebrated. If you are a service-oriented professional with a commitment to “Safety and Inclusion,” we invite you to apply and help your career take flight at YQB.

Air Canada | Québec City’s Eco-Gateway to the World

Air Canada serves as a vital link for the Capitale-Nationale, connecting Québec City Jean Lesage International Airport (YQB) to its global network. In 2026, the airline’s presence in Québec City is defined by a unique dual focus: maintaining high-frequency domestic “shuttle” service to its major hubs and leading the airline’s national charge toward ground-to-air sustainability. YQB is a strategic “Focus City” for Air Canada, catering to a mix of government officials, business travelers, and a booming international tourism market.

The YQB Hub: “A Milestone in Electrification”

Air Canada’s operations at Jean Lesage International are physically and technologically distinct within the terminal.

Sustainable Leadership: As of 2026, Québec City is Air Canada’s first 100% electrified station in Canada. Every piece of ground support equipment (GSE)—from baggage tractors and belt loaders to aircraft tugs—has been converted to electric power, eliminating fossil fuel use for ground operations at this site.
Terminal Footprint: Air Canada dominates the domestic wing, providing seamless check-in and lounge access. The Air Canada Maple Leaf Lounge at YQB offers a quiet, premium environment with local Québecois culinary touches, catering to the high volume of business and government travelers.
Efficient Screening: Air Canada passengers benefit from YQB’s status as a trial site for CATSA Plus technology, which allows multiple passengers to use a single high-speed screening line simultaneously, significantly reducing wait times.

2026 Route Network from Québec City

While many international connections flow through Montreal (YUL) or Toronto (YYZ), Air Canada maintains several key non-stop and seasonal routes directly from YQB.

Route Type	Primary Destinations	2026 Strategic Update
Year-Round Domestic	Montreal (YUL), Toronto (YYZ, YTZ), Ottawa (YOW).	High-frequency “shuttle” service with up to 10+ daily flights to Montreal.
Western Links	Vancouver (YVR), Calgary (YYC).	Direct non-stop service connecting the capital to the West Coast.
Sun Destinations	Tulum (TQO), Cancún (CUN), Punta Cana (PUJ).	Tulum is a 2026 highlight, offering weekly non-stop flights to Mexico’s newest airport.
Caribbean/Atlantic	Fort Lauderdale (FLL), Orlando (MCO).	Essential seasonal routes for Québecois “snowbirds” and families.

Company Culture: “Pride in the Province”

The culture at Air Canada’s Québec City station is deeply bilingual and community-focused.

Bilingual Excellence: As a primary gateway for French-speaking travelers, the YQB team is celebrated for its high standards of Official Languages compliance and “Québecois charm.”
Commitment to Inclusion: The “Nothing about us without us” principle guides their 2023–2026 Accessibility Plan, ensuring that YQB staff are specifically trained in the safe handling of mobility aids and guidance for travelers with diverse abilities.
Environmental Pride: Employees at the YQB station take specific pride in their role as the “Green Pioneers” of the airline, often participating in training related to the new electric fleet and sustainable ground operations.

Associate Benefits: “The YQB Talent Package”

Working for Air Canada in Québec City offers the prestige of a global brand with the stability of a major regional employer:

Travel Privileges: After 6 months (or 28 weeks for certain roles), employees and their families gain access to one of the industry’s most generous travel programs, offering discounted flights across the global Air Canada and Star Alliance networks.
Competitive 2026 Wages (Québec Region):
- Bilingual Customer Experience Specialists: $21.50 – $26.00/hr.
- Ramp Agents (Station Attendants): $20.00 – $24.50/hr.
- GSE Technicians (Mechanics): $32.00 – $45.00/hr (High demand for electric vehicle expertise).
Comprehensive Well-being: Access to “Unlock the Best in You” (UBY), a holistic wellness platform, alongside a robust medical/dental plan that starts after 3 months of service.
Financial Security: Participation in the Employee Share Ownership Plan, allowing staff to purchase shares and benefit from the airline’s 2026 profitability.
Training & Development: A paid 5-to-7 week full-time training program is standard for all new airport hires, ensuring they are fully equipped for the high-pace YQB environment.

2026 Travel Context

With airport improvement fees (AIF) at YQB having adjusted to $40 in 2025, Air Canada has focused on “efficiency and agility” to ensure the traveler experience remains value-driven. For residents of the Capitale-Nationale, flying Air Canada from YQB is positioned as the “smart choice” to avoid the drive to Montreal while enjoying the perks of a fully electrified, eco-conscious terminal.

To apply for this job please visit careers.aircanada.com.