Banking Customer Experience Specialist; Part‑Time

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Website TD

Job Summary

The Banking Customer Experience Specialist at TD Bank is a high-visibility role located within one of Calgary’s retail branch environments. As the “face of the bank,” you are responsible for more than just processing transactions; you are a financial ambassador who identifies opportunities to simplify and enhance the lives of your customers. This position requires the “wit” to navigate complex financial software and regulatory requirements, and the “grit” to manage high-volume customer traffic with a calm, professional, and “Exemplary Service” mindset.

Job Details

  • Employer: TD Bank (Toronto-Dominion Bank).

  • Location: Calgary, AB.

  • Position Type: Part-Time.

  • Compensation: $60,000 – $80,000 per year (Pro-rated based on hours).

    • Note: This annual range is exceptionally high for a part-time retail banking role and likely reflects a total compensation package (base + benefits + incentives) or a specialized “Senior” tier within the branch.

  • Requirements: High School Diploma and strong administrative skills.

  • Corporate Culture: Inclusive, growth-oriented, and focused on “The TD Ready Commitment.”

Core Responsibilities

  • Financial Transactions: Accurately process a variety of transactions, including deposits, withdrawals, bill payments, and foreign currency exchanges.

  • Tailored Solutions: Engage in meaningful conversations with customers to understand their financial goals and recommend appropriate products (e.g., savings accounts, credit cards, or digital banking tools).

  • Problem Resolution: Act as a first-point-of-contact for customer queries or concerns, utilizing “administrative wit” to resolve issues promptly and effectively.

  • Digital Advocacy: Educate and guide customers on how to use TD’s mobile and online banking platforms to empower their financial independence.

  • Compliance & Security: Adhere strictly to AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations to ensure the “Integrity-first” safety of the bank and its clients.

  • Operational Excellence: Support branch administration tasks, including cash balancing and maintaining a clean, organized “Green Machine” environment.

Candidate Requirements

  • Education: High School Diploma is the minimum requirement.

  • Communication: Exceptional interpersonal skills; the ability to explain complex banking concepts in simple, “customer-ready” terms.

  • Tech-Savvy: Comfort with multitasking across multiple software platforms while maintaining face-to-face engagement.

  • Mindset: Proactive, organized, and committed to a “winning culture” that celebrates team success and individual growth.

Job Description

Do you believe that every “hello” is an opportunity to make someone’s financial life a little easier? TD Bank is looking for a Banking Customer Experience Specialist to join our Calgary team. We aren’t just a bank; we are a community partner. If you have the “grit” to handle a busy afternoon lobby and the “wit” to match a customer with the perfect financial tool for their future, you belong on our front line.

In this role, you are a “Relationship Builder.” You understand that banking is built on trust. Your goal is to ensure that every customer walks away feeling more confident about their finances than when they arrived. We look for “Integrity-first” professionals who are “obsessively passionate” about service—those who see a customer’s question as a chance to provide a world-class experience.

Joining TD means joining a leading global financial institution that values your professional trajectory. We offer a compensation package that is among the best in the industry, alongside a culture that prioritizes diversity and your personal development. We provide a supportive, high-energy environment where you are encouraged to grow your career within the broader TD network. If you are a self-motivated professional with a commitment to “Excellence in Banking,” we invite you to apply and help us lead the way in Calgary.

TD Bank Group | Calgary, AB

TD Bank Group (TD Canada Trust) is one of Canada’s “Big Five” banks and a dominant employer in Calgary’s financial sector. The Banking Customer Experience Specialist (often internally titled Customer Experience Associate) is a frontline role focused on delivering “Legendary Customer Service” while managing daily financial transactions. In 2026, TD continues to lean into its “More Human” brand platform, emphasizing empathetic, people-centered banking in an increasingly digital world.

Company Culture: “Unexpectedly Human”

TD is famous for its “Green” culture, which prioritizes accessibility, community involvement, and a “Digital First, Human Always” approach.

  • The TD Way: This framework unites TD’s ambition and values. Key principles include Think like a customer, Act like an owner, and Execute with speed and impact.

  • Inclusion and Diversity: TD is a leader in diversity, with robust Employee Resource Groups (ERGs) for 2SLGBTQ+, Black, Indigenous, and disabled communities. Their culture is “barrier-free,” focusing on making every colleague feel they can bring their whole self to work.

  • “Legendary” Service: The culture is high-energy and service-oriented. Employees are encouraged to go beyond standard transactions to build deep, long-lasting relationships with clients.

  • Supportive Environment: TD is frequently named one of Alberta’s Top Employers. Team members often describe a “Culture of Care” where colleagues are treated with the same respect as customers.

The Role: Banking Customer Experience Specialist

This part-time position is the “face” of the branch, balancing technical accuracy with interpersonal charm.

  • Transaction Excellence: You will accurately process deposits, withdrawals, bill payments, and foreign currency exchanges.

  • Advice & Referrals: Beyond the teller line, you will identify customer needs and recommend tailored banking solutions (e.g., savings accounts, credit cards) or refer them to internal partners like Financial Advisors.

  • Operational Excellence: You are responsible for following strict standardized operating procedures and industry regulations (such as AML and KYC) to mitigate risk.

  • Growth Path: TD is known for its “promote from within” philosophy. Many part-time associates transition into full-time roles like Personal Banking Associate or Financial Advisor through internal training and mentorship.

Locations: The Calgary Branch Network

TD maintains a massive presence across all quadrants of Calgary, making it easy to find a location that fits your commute.

Major Calgary Hubs:

  • TD Canada Trust – TD Square (Downtown): 700 2 St SW. A high-volume, fast-paced urban center.

  • Regional Offices: TD also has significant corporate and commercial banking hubs in Quarry Park and 8th Avenue SW.

  • Neighborhood Branches: Extensive coverage in areas like Signal Hill, Deerfoot City, Crowfoot, and Seton.

To apply for this job please visit www.td.com.