Job Summary

The Assistant Service Manager position at Super C is a front-line leadership role, essential to the fluidity of retail operations in Quebec City. This position requires the “flair” necessary to manage customer flow in real-time and the “grit” required to supervise a diverse team in the fast-paced environment of a discount supermarket. You are the Service Manager’s right hand, ensuring every customer checks out efficiently while maintaining rigorous operational standards.

Job Details

Employer: Super C (Member of the Metro Inc. group).
Location: Quebec City.
Status: Full-time.
Salary: $30,000 – $60,000 per year (Scale based on experience and management responsibilities).
Key Requirement: Proven management experience and mastery of Point of Sale (POS) systems.

Key Responsibilities: The Service Management Cycle

You orchestrate the customer experience, from store entry to the final transaction.

Team Leadership: Supervise, motivate, and assist cashiers and service clerks to ensure a warm and professional welcome.
Operational Planning: Organize schedules and breaks to ensure optimal checkout coverage, especially during high-traffic periods.
Systems Oversight: Master the checkout system to resolve technical issues, process merchandise returns, and manage cash drawer openings/closings.
Inventory Management: Oversee supply stocks for the service department and ensure that front-end displays are always well-stocked (checkout merchandising).
Customer Service: Intervene in complex customer situations to provide quick and satisfactory solutions, embodying the Super C brand image.

Candidate Profile & Qualifications

The “Proximity Leader”: Someone who loves being on the floor, capable of delegating effectively while lending a hand during peak times.
Logistical Flair: An ability to anticipate lineups and reallocate human resources instantly to maintain flow.
Operational Grit: The resilience needed to manage the unexpected (absences, technical breakdowns) while maintaining a positive and professional attitude.
Technical Expertise: An in-depth knowledge of checkout procedures and pricing policies to ensure transaction integrity.

Technical Overview: Efficiency in the Service Zone

Managing a service department in a supermarket relies on specific Key Performance Indicators (KPIs).

Checkout Throughput: You will aim to optimize the number of customers served per hour per cashier while minimizing average wait times.
Cash Balancing Accuracy: You will be responsible for verifying deposits and explaining any inventory or monetary discrepancies at the end of the shift.
“Hot Zone” Management: Learning to identify and clear bottlenecks near the entrance and express checkouts to avoid congestion.

Why Join the Super C Team?

Super C offers a stable environment within one of Quebec’s largest employers.

Career Advancement: The chain values internal promotion; this position is a direct stepping stone to Service Manager or Store Manager roles.
Dynamic Environment: For those who dislike routine, the food sector offers new challenges every day.
Job Stability: Work for an essential banner that continues to grow across the province.
Culture of Collaboration: Join a team where mutual aid is the key to collective success.

Job Description

Do you believe that customer service is the engine of store loyalty? Super C is looking for an Assistant Service Manager. We are not looking for a simple “supervisor,” but a dynamic leader who possesses the “grit” to handle a busy Saturday afternoon and the “flair” to motivate their team to exceed customer expectations. If you have management experience and know checkout systems, you have a place in Quebec City.

In this role, you are an “Ambassador of Efficiency.” You understand that a well-managed lineup reflects impeccable organization. Your goal is to provide “Excellence in Service Leadership,” ensuring every employee feels supported and every customer leaves satisfied. We are looking for “Organized” individuals who are proactive and ready to grow within our network.

Joining Super C means choosing a stimulating career where your efforts are recognized. We offer the advancement opportunities you crave and the professional setting you deserve. If you are a retail professional with a commitment to “Service and Team Management,” we invite you to apply to become our next assistant manager today.

Super C

Company & Location

Super C is a leading discount supermarket chain and a key subsidiary of Metro Inc., headquartered in Montréal. In Québec City, Super C maintains a significant footprint with strategically located warehouses and retail outlets in high-traffic areas such as Sainte-Foy, Beauport, and Lebourgneuf. These locations serve as essential neighborhood hubs, providing high-volume, low-cost grocery solutions to the Capitale-Nationale region. By leveraging Metro Inc.’s extensive regional distribution network, the Québec City stores ensure a consistent supply of fresh produce and household essentials, catering to a diverse demographic seeking maximum value without compromising quality.

Culture

The culture at Super C is centered on efficiency, simplicity, and teamwork. As a “zero-frills” retailer, the workplace is fast-paced and operationally disciplined, guided by the mission to offer the “Best for Less.” In Québec, the environment is deeply bilingual and community-focused, emphasizing internal promotion and “on-the-job” vocational training. Employees operate under a “People-led” philosophy that prioritizes safety and collaborative problem-solving. The atmosphere is pragmatic and results-driven, fostering a sense of pride in helping local families manage their budgets while contributing to Metro Inc.’s broader sustainability and food-waste reduction initiatives.

To apply for this job please visit www.superc.ca.