Job Summary

The Assistant Store Manager position at Dollarama in Ottawa is a front-line operational leadership role. As an “Efficiency Architect,” you support the Store Manager in managing a high-volume retail environment. This role requires the “flair” necessary to optimize visual presentation and the “grit” to lead a diverse team during peak periods, all while guaranteeing an impeccable customer experience.

Job Details

Employer: Dollarama (Canada’s leading fixed-price retailer).
Location: Ottawa, ON (Multiple locations available).
Salary: Starting from $19.30 per hour.
Status: Full-time (Eligible after 16 weeks at 25+ hours/week).
Primary Function: Staff supervision, inventory management, and customer service.

Key Responsibilities: The Daily Management Cycle

You are the engine that ensures smooth operations, from store opening to the final closing of the registers.

Team Leadership: Train, coach, and evaluate employee performance. You act as the Manager on Duty in the absence of the Store Manager.
Logistics & Merchandising: Actively participate in unpacking daily shipments and ensure shelves are always well-stocked according to Dollarama’s visual presentation standards.
Financial Management: Manage cash handling (counting funds, deposits) and the secure opening/closing of the store.
Customer Service: Resolve escalated issues with diplomacy and maintain a clean, safe store environment.
HR Administration: Participate in the hiring process and assign daily tasks to maximize productivity.

Candidate Profile & Qualifications

Experience: A minimum of 2 years in retail AND 2 years in supervision/management.
Availability: High flexibility required (days, evenings, and weekends).
Skills: Ability to prioritize tasks in a dynamic, high-volume environment.
Communication: Excellent leadership and decision-making skills. In Ottawa, proficiency in English and French is a major asset for serving the bilingual clientele.

Technical Insights: High-Volume Retail Management

Managing a Dollarama requires a precise understanding of inventory turnover and space management.

“Inventory Turnover”: In a fixed-price store, success relies on volume. You will learn to manage massive shipments where every square foot of shelf space must be profitable.
Planograms: You must rigorously apply visual presentation guides to ensure consistency across departments (stationery, housewares, seasonal).
Health & Safety: Loss prevention and workplace safety are paramount in an environment with dense customer traffic.

Diversity and Statistics at Dollarama

Dollarama is one of Canada’s largest employers and promotes an inclusive work environment.

Career Growth: Dollarama often prioritizes internal promotion. A high-performing Assistant Manager is the first candidate considered for Store Manager or District Manager positions.
Pension Plan: Unlike many retailers, Dollarama offers an employer-contributed pension plan for full-time employees, representing a significant long-term financial advantage.
Artificial Intelligence: The company uses AI as a recruitment support tool for initial screening, but Dollarama guarantees that all final decisions are made by humans.
The Ottawa Market: With a starting salary of $19.30, this position sits above Ontario’s minimum wage ($17.60), reflecting the increased supervisory responsibilities.

Job Description

Do you believe that order and efficiency are the keys to a thriving business? Dollarama is looking for an Assistant Manager in Ottawa. We aren’t just looking for a “supervisor,” but a field leader who has the “grit” to manage a massive delivery on a Monday morning and the “flair” to motivate their team to provide the best service. If you want to build your career within a Canadian retail icon, you belong with us.

In this role, you are a “Success Facilitator.” You understand that every well-stocked shelf is a sales opportunity. Your goal is to ensure “Operational Excellence,” guaranteeing that the store remains clean, safe, and profitable. We are looking for integrity-first professionals who are energetic and ready to meet the challenges of a fast-paced environment.

Joining Dollarama means joining a stimulating team with competitive benefits and a tailored training program. We offer real advancement opportunities for those who show initiative. If you are a retail manager with a commitment to “Customer Service and Performance,” we invite you to apply and start your journey with us today.

Dollarama: Democratizing Affordability Across Canada

Dollarama is a Canadian success story, defined by a culture of operational rigor, cost discipline, and “compelling value.” Its mission is to provide Canadians from all walks of life with consistent access to affordable, everyday items and seasonal goods. The internal environment is entrepreneurial and high-velocity, with a “scrapper” mindset that focuses on supply-chain excellence and efficiency. Dollarama prides itself on its “multi-price strategy” (ranging from $0.25 to $5.00), which allows it to offer higher-quality private-label goods while remaining the “go-to” destination for budget-conscious shoppers.

In Ottawa, Dollarama acts as a ubiquitous neighborhood pillar, ensuring that essential goods are always within reach of the city’s diverse population:

Pervasive Urban Reach: Dollarama maintains a massive footprint in Ottawa, with over 35 locations across the region. This includes high-traffic urban spots like 183 Rideau St. (near the CF Rideau Centre) and Carlingwood Shopping Centre, as well as numerous suburban hubs in Kanata, Barrhaven, and Orléans.
Proximity as a Service: Roughly 85% of Canadians (including those in the National Capital Region) live within 10 km of a Dollarama. In Ottawa, this accessibility makes it a primary “last-minute” resource for everything from office supplies for federal workers to party favors for university students.
Seasonal Pulse: A hallmark of the Dollarama culture is its “Seasonal and Trend” agility. Ottawa locations are known for their rapid transformations—quickly becoming the city’s “holiday headquarters” for Canada Day, Halloween, and the winter skating season on the Canal.
ESG and Climate Action: By 2026, Dollarama has accelerated its commitment to sustainability. This includes specialized energy efficiency projects in its Ottawa stores to reduce carbon intensity and a shift toward more responsibly sourced private-label products, reflecting a broader corporate goal to align growth with environmental stewardship.

Working or shopping at Dollarama in Ottawa means engaging with a brand built on consistency and accessibility. Whether it’s a quick stop on the way to a government office downtown or a bulk haul for a community fundraiser in Nepean, the experience is anchored in the promise of “the best quality and value for every dollar spent.”

To apply for this job please visit www.dollarama.com.