Job Summary

The Guest Experience Ambassador (Part-Time) at the Four Seasons Hotel Montreal is a high-profile “First and Last Impression” role situated in the heart of the Golden Square Mile. This position requires the “wit” to act as a local expert and personal consultant for international travelers and the “grit” to manage a high-volume reception desk with 5-star poise. You will be the central pivot point for the guest’s stay, ensuring that arrivals, departures, and every request in between are handled with the signature Four Seasons “genuine heart.”

Job Details

Employer: Four Seasons Hotels and Resorts.
Location: Golden Square Mile, Montreal, QC (Connected to Holt Renfrew Ogilvy).
Status: Part-time (Requires availability for mornings, afternoons, evenings, and overnights).
Education: Degree in Hospitality or a related field is preferred.
Languages: Excellent French (written/spoken) and Intermediate English (for international clientele).

Key Responsibilities: The “Ambassador” Lifecycle

You are responsible for the technical accuracy of the guest’s folio and the emotional quality of their stay.

Seamless Arrivals: Welcome and register guests, explain room features, establish credit/payment methods, and coordinate luggage delivery.
Boutique Consultations: Assess guest needs to provide personalized recommendations and “special touches” that exceed standard expectations.
Financial Stewardship: Maintain a balanced cash bank, process foreign currency exchanges, settle final bills accurately, and reconcile all transactions at shift-end.
Information Hub: Act as a resource for hotel services (Marcus Restaurant, Guerlain Spa), internal events, and local directions.
Conflict Resolution: Professionally handle guest complaints and suggestions, transforming concerns into positive experiences through “savoir-faire.”
System Integration: Utilize multiple property management and communication systems to block rooms, run reports, and manage reservations or calls in the absence of specialized staff.

Candidate Profile & Qualifications

The “Luxury Professional”: Ideally possesses previous front desk experience in a luxury hotel setting.
Social Wit: An outgoing personality with the ability to establish rapport quickly and remember faces/names to provide a “familiar face” welcome.
Operational Grit: The stamina to handle a high-volume environment and the mental agility to multi-task under pressure while meeting strict deadlines.
Cultural Awareness: Sensitivity to the needs of a diverse, global clientele and the ability to communicate with high-net-worth individuals.
Adaptability: Full flexibility to work any shift, including graveyard shifts, as the hotel is a 24/7 operation.

Technical Insights: The Front Office Architecture

Being a Guest Experience Ambassador requires mastering the “back-end” systems that make “front-end” luxury possible.

Property Management Systems (PMS): You will use advanced software (like Opera or a proprietary Four Seasons system) to manage “room blocks,” ensuring VIPs are placed in the best available suites.
Guest Profile Management: Four Seasons relies on detailed guest histories. You will update profiles with preferences (e.g., “prefers foam pillows,” “allergic to lilies”) to ensure every future stay is personalized.
Credit & Pre-Authorization: You will navigate complex banking protocols to secure “holds” on international credit cards, ensuring the hotel’s financial interests are protected while the guest enjoys their stay.

Why Join Four Seasons Montreal?

Four Seasons is globally recognized for its world-class employee experience and “The Golden Rule.”

Comprehensive Wellness: Extended health coverage (dental, vision, life, prescriptions).
The “Four Seasons” Travel Program: Enjoy complimentary stays at other Four Seasons properties worldwide as you gain seniority.
Culinary & Lifestyle Perks: Complimentary meals at Café 1440 and discounts at the renowned MARCUS Restaurant and Guerlain Spa.
Career Trajectory: Access to robust training and development programs designed to push you to “new heights” within the global luxury market.
Financial Future: Employer-contributed retirement plan and paid vacation, including two floating holidays.

Job Description

Do you believe that a check-in isn’t a transaction, but a transformation of a traveler into a guest? Four Seasons Hotel Montreal is seeking a Guest Experience Ambassador. We aren’t looking for “front desk clerks”; we are looking for hospitality specialists who have the “grit” to manage complex foreign currency reconciliations and the “wit” to know exactly which table at Marcus will delight a first-time visitor. If you crave to be part of a collective that pushes for excellence, you belong in the Golden Square Mile.

In this role, you are the “Face of the Hotel.” You understand that your greeting is the first impression of our city’s savoir-faire. Your goal is to provide “Excellence in Guest Connection,” ensuring every arrival is smooth and every departure is warm. We look for “Integrity-first” individuals who are sociable, professional, and ready to create impressions that stay for a lifetime.

Joining Four Seasons means joining a team dedicated to luxury with genuine heart. We offer the world-class culture you seek and the global travel opportunities you deserve. If you are a hospitality professional with a commitment to “Excellence and Personalization,” we invite you to apply and join our Montreal team today.

The stands as a centerpiece of the city’s Golden Square Mile, representing a bold fusion of avant-garde design and high-fashion luxury. As a social magnet for both international travelers and the local elite, the property is characterized by its high-energy atmosphere and seamless integration with the surrounding high-end retail district.

Marcus Restaurant + Terrace: This signature venue, conceptualized by Chef Marcus Samuelsson, serves as the hotel’s social heart, offering a “brasserie of the future” experience with a focus on sustainable seafood and local Quebec ingredients.
The Social Square: A unique architectural feature on the third floor that seamlessly connects the hotel’s lobby and lounge directly to the luxury shopping experience at Holt Renfrew Ogilvy.
Guerlain Spa: Recognized as one of the city’s most prestigious wellness sanctuaries, it features exclusive treatments and a skylit indoor pool designed for deep relaxation amidst the urban bustle.
Modern Guest Rooms: The accommodations are defined by a “residential-style” layout, featuring velvet furnishings, freestanding soaking tubs, and floor-to-ceiling windows with views of the downtown core.

To apply for this job please visit careers.fourseasons.com.