Job Overview: Airport Shuttle Operations Manager (CDL)

Tier1usa is seeking a hands-on Shuttle Operations Manager to oversee transportation logistics at a major parking facility serving the Newark Liberty International Airport (EWR) area. This role requires a unique blend of high-level fleet management and active driving capabilities, ensuring that the critical “last mile” of a traveler’s journey is safe, punctual, and professional.

As the Operations Manager, you will be responsible for both the “people” and the “pavement,” balancing administrative tasks like payroll with the real-time supervision of a CDL-certified driving team.

Key Responsibilities & Fleet Oversight

Operational Leadership

Driver Supervision: Lead and mentor a team of shuttle drivers, ensuring they adhere to safety protocols, uniform standards, and route efficiency.
Safety & Compliance: Monitor driving records and vehicle inspections to ensure full compliance with DOT regulations and company safety standards.
Customer Excellence: Act as the primary point of escalation for guest inquiries, ensuring the shuttle service maintains a high “First Class” reputation.

Administrative Management

Payroll & Scheduling: Manage driver work schedules and process payroll accurately, ensuring the operation is appropriately staffed for peak airport travel banks.
Training Coordination: Facilitate paid training programs for new hires, focusing on safety, vehicle handling, and customer service etiquette.
Reporting: Maintain detailed logs of shuttle maintenance, fuel usage, and passenger volume to optimize operational costs.

Requirements & Qualifications

Professional Profile

Licensing: Must possess a valid Class A Commercial Driver’s License (CDL).
Driving Record: A clean driving record is mandatory for insurance and safety compliance.
Experience: Previous experience in transportation management, parking operations, or fleet logistics is highly valued.

Core Competencies

Leadership: Ability to manage a diverse workforce in a fast-paced, high-turnover environment.
Organization: Strong aptitude for managing schedules and administrative paperwork (payroll, logs).
Communication: Clear verbal and written skills for interacting with drivers, corporate management, and airport travelers.

Compensation & Comprehensive Benefits

Salary Range: $65,000 – $70,000 per year.
Paid Training: Comprehensive on-the-job training provided.
Health & Wellness: Access to health resources and various employee benefits.
Professional Perks: Join a stable, growing parking management firm with a competitive local footprint.

Why Join Tier1usa?

Working in the Elizabeth/Newark hub places you at the center of one of the busiest travel corridors in the world. This role offers the stability of a management position while allowing you to utilize your technical driving expertise to keep a vital piece of airport infrastructure running smoothly.

Application Information

Interested candidates should apply through the Tier1usa careers portal. Your application should emphasize your Class A CDL experience and your ability to manage a team of drivers under strict time constraints.

The Organization & Culture Tier One Property Services (often branded as Tier One Aztec) is a prominent minority-owned facility services provider. In 2026, the company is recognized for its “Process-Based” service delivery, specializing in janitorial, building maintenance, and specialty property services for high-complexity environments like refineries, corporate offices, and healthcare facilities. The culture is built on a foundation of safety and diversity, emphasizing a “people-driven” approach. Employees often describe the work environment as supportive and mission-oriented, though reviews from 2025–2026 suggest a high-performance expectation where consistency and attention to detail are non-negotiable.

The Locations

Elizabeth Operations: While headquartered in Texas, Tier One maintains a strong regional presence in New Jersey. In Elizabeth, the company provides facility support for a diverse range of clients, including logistical hubs and commercial centers.
New Jersey Hubs: Beyond Elizabeth, Tier One is active in major NJ markets like Newark, Jersey City, and Edison, often supporting large-scale manufacturing and distribution operations that are critical to the tri-state supply chain.
National Footprint: The company has the capacity to serve customers across the United States, providing a “single point of contact” for multi-site facility needs.

Workplace & Career Highlights (2026)

Diversity & Inclusion: As a certified Minority Business Enterprise (MBE), Tier One is a leader in supplier diversity. The workplace culture is intentionally inclusive, with a focus on empowering a diverse workforce to take ownership of their professional growth.
2026 Salary & Wage Landscape (Elizabeth/NJ Market):
- Janitorial & Floor Technicians: Starting rates in the Elizabeth area typically range from $18.00 to $22.00 per hour, depending on the specialized nature of the facility (e.g., clean rooms or industrial sites).
- Facility Maintenance Technicians: Average annual pay for experienced maintenance roles is approximately $58,000 – $74,000.
- Operations Managers: Leadership roles in the New Jersey region are budgeted between $85,000 and $115,000, reflecting the complexity of managing high-stakes client accounts.
- Site Supervisors: Typically earn $24.00 – $32.00 per hour, with a focus on quality control and team safety.
Training & Safety: Tier One operates with a “Safety-Driven Culture.” In 2026, the company utilizes strategically designed quality control metrics and rigorous safety training modules to ensure that both employees and clients remain secure in the workplace.
Comprehensive Benefits:
- Health & Wellness: Includes competitive medical, dental, and vision insurance options.
- Career Advancement: The company prides itself on an entrepreneurial spirit, often promoting from within for site management and regional leadership positions.
- Flexibility: Depending on the client site, Tier One offers various shifts (Day/Evening/Overnight), providing flexibility for employees balancing other commitments.
Specialized Service Training: Employees have opportunities to learn specialized skills in areas like emergency restoration, green cleaning, and lighting retrofits, making the roles more technical than traditional janitorial work.

Strategic Values: “Consistency & Measurable Quality”

Innovative Process: In 2026, Tier One is increasingly using digital quality control platforms to provide clients with real-time reporting on facility status, requiring staff to be comfortable with mobile technology for task tracking.
Resilience: The Elizabeth team is trained for Emergency Service response, including natural disaster recovery and flood cleanup—vital skills for the New Jersey coast.
Sustainability: A core 2026 goal is the integration of environmentally friendly cleaning technologies, reducing the carbon footprint of the facilities they manage while ensuring a healthy environment for occupants.

To apply for this job please visit www.tier1usa.com.