Job Overview: Assistant General Manager (Bentonville, AR)

CLEAR is seeking a high-energy Assistant General Manager (AGM) to lead daily operations at the Northwest Arkansas National Airport (XNA). CLEAR is a secure identity platform that uses biometrics to create a frictionless travel experience. In this role, you aren’t just managing a security process; you are leading a “hospitality-first” security operation.

As the AGM, you are responsible for the dual mission of maintaining strict federal security compliance while ensuring that every member has a fast, friendly, and seamless journey through the airport.

Key Responsibilities & Operational Leadership

Team Leadership & Development

Coaching & Mentorship: Lead and develop a diverse team of Ambassadors and Shift Managers, fostering a culture of high performance and exceptional “frictionless” service.
Performance Management: Conduct regular check-ins, provide real-time feedback, and manage the career growth pathways for your frontline staff.
Labor Management: Oversee complex scheduling and labor allocation to ensure the CLEAR lanes are fully staffed during peak flight banks and holiday travel surges.

Security & Compliance

Policy Enforcement: Ensure 100% compliance with all CLEAR internal security policies and TSA regulatory requirements.
Integrity Oversight: Monitor biometric verification processes to maintain the highest standards of identity integrity.
Incident Response: Act as the primary point of escalation for operational hurdles or security anomalies, coordinating closely with airport authorities and the General Manager.

Customer Experience & Growth

Member Advocacy: Drive “Net Promoter Score” (NPS) by ensuring the team delivers a world-class experience at every touchpoint.
Operational Efficiency: Continuously look for ways to streamline the lane flow and reduce wait times without compromising security protocols.

Requirements & Qualifications

Professional Experience

Tenure: At least 5 years of leadership experience in a high-stakes, customer-facing environment (e.g., premium retail, luxury hospitality, or aviation).
Track Record: Proven ability to manage large teams, hit operational KPIs, and handle complex P&L or labor budgets.

Core Competencies

Interpersonal Skills: Exceptional ability to communicate with everyone from traveling executives to federal agents and frontline employees.
Self-Motivation: A proactive problem-solver who thrives in a fast-paced, “startup-style” environment within a regulated industry.
Adaptability: Ability to pivot quickly as flight schedules change or new security mandates are implemented.

Mandatory Criteria

Clearance: Must be able to pass a 10-year federal background check to obtain an airport SIDA badge.
Education: High school diploma or GED required; Bachelor’s degree in Business or Aviation Management is a plus.

Compensation & Comprehensive Benefits

Competitive Pay: Includes a base salary and potential performance-based incentives.
Health & Wellness: Comprehensive medical, dental, and vision insurance.
Financial Security: 401(k) plan and equity opportunities (depending on tenure/level).
Perks: A complimentary CLEAR Plus membership for you and your family to use at airports and venues nationwide.

Why Join CLEAR?

CLEAR is a “Unicorn” in the travel tech space, known for its obsession with the customer experience. Working at XNA gives you the opportunity to lead in a growing regional hub while being part of a national brand that is fundamentally changing how people move through the world.

Application Information

Interested candidates should apply through the CLEAR (clearme.com) careers portal. Your application should highlight your experience leading large teams in high-traffic environments and your commitment to operational integrity.

The Organization & Culture CLEAR is a high-growth secure identity company that uses biometrics (eyes and fingerprints) to create a “frictionless” world. In 2026, the company’s culture is defined by its “Magic” initiative—the rollout of all-new eGates that verify identity and whisk members through security in under five seconds. The internal environment is high-energy and tech-centric, described by employees as an “inclusive and supportive” space for those who are self-starters. However, the culture also carries the intensity of a “sales-service hybrid” model; frontline staff are expected to hit enrollment targets while maintaining a “VIP” hospitality standard. In 2026, the company is doubling down on “eGate Excellence,” shifting the Ambassador’s role from manual verification to “Concierge-level” assistance and digital troubleshooting.

The Location: Northwest Arkansas National Airport (XNA) Note: While headquartered in NYC, CLEAR’s Bentonville-area operations are physically centered at XNA in Highfill, approximately 15–20 minutes from downtown Bentonville.

The Strategic Hub: XNA is the gateway to the world’s largest retailer (Walmart) and a booming corporate corridor. This makes the Bentonville-area CLEAR operation one of the most business-traveler heavy in the country.
The Footprint: CLEAR operates dedicated lanes at the central security checkpoint. In 2026, the XNA location is a key site for the “XNA Escape Lounge” integration, where CLEAR members often transition directly from expedited security to the premium lounge located opposite the checkpoint.
The “Home Base”: Because XNA is a single-terminal, “compact” airport, the CLEAR team here enjoys a more manageable, walkable environment compared to massive hubs like ORD or ATL, though the “peak hours” align strictly with corporate flight banks.

To apply for this job please visit www.clearme.com.