Job Summary

The Commercial Lines Account Manager (Small-Market Team) at NFP Corp (an Aon company) is a strategic advisory role focused on the Small to Medium Enterprise (SME) sector. Based in Ottawa, you will act as a “Risk Architect” for local businesses, guiding them through the complexities of property and casualty (P&C) insurance. This role requires the “wit” to identify emerging market trends and the “grit” to manage a high-volume book of business while maintaining “Integrity-first” relationships with both clients and global insurance carriers.

Job Details

Employer: NFP Corp (An Aon Company).
Location: Ottawa, ON (Hybrid work environment).
Hours: 35 hours per week (Full-time, Permanent).
Business Line: Small-Market Commercial Lines.
Systems: Proficiency in EPIC (Broker Management System) is a significant asset.
Corporate Culture: “PeopleFirst”—recognized for excellence in Diversity, Equity, and Inclusion (DEI) and employee well-being.

Core Responsibilities

Client Advisory: Identify unique business exposures and curate innovative P&C solutions, clearly articulating “the why” behind specific coverage recommendations.
Marketing & Broking: Collaborate with the broking team to develop marketing specifications and strategies for new business and renewals.
Lifecycle Management: Oversee the entire renewal process for an assigned book of business, ensuring “On-Time Performance” and client retention.
Relationship Management: Act as the lead liaison between clients, insurance carrier representatives, and internal backend service teams.
Community Engagement: Represent NFP at local industry events and training sessions to foster a network of financial interconnection.
Technical Excellence: Maintain a sharp attention to detail in policy wording and placement for multi-line coverages.

Candidate Requirements

Certification: A valid P&C Insurance License (RIBO in Ontario, or equivalent) is mandatory.
Experience: Typically 4+ years of industry experience in servicing, broking, or underwriting.
Sector Expertise: Extensive experience in placing coverage for SME to Mid-Market accounts.
Technical Wit: Proficiency with Microsoft Office (Excel/Word) and familiarity with insurance CRM/BMS platforms like EPIC.
Soft Skills: High emotional intelligence, confident client-facing presence, and the ability to tailor communication to dynamic situations.

The NFP “PeopleFirst” Benefits

NFP offers a robust “Total Rewards” package designed for career longevity:

Financial Wellness: 5% RRSP matching, annual bonus plan, and a referral commission plan.
Healthcare: Generous benefits including a Health Care Spending Account starting on Day 1.
Professional Growth: Full reimbursement for license fees, professional dues, and continuing education.
Flexibility: A hybrid work model that balances office collaboration with remote productivity.
Community Impact: Opportunities to participate in company-sponsored charity events (e.g., Children’s Cancer Society).

Market Insights: Small-Market Commercial Insurance

Small Enterprise Businesses are the backbone of the Ottawa economy. Understanding their risk profile is essential:

The Multi-Line Approach: SMEs typically require a package of coverages including General Liability, Property, Cyber, and Professional Liability.
Broker Management Systems (BMS): Proficiency in tools like Applied EPIC allows Account Managers to automate renewals and manage client data with “Excellence in Precision.”
Emerging Risks: As businesses evolve, Account Managers must anticipate challenges like digital transformation risks and shifting regulatory landscapes in Ontario.

Job Description

Do you believe that protecting a local business is about more than just a policy—it’s about safeguarding a community’s prosperity? NFP Corp is seeking a Commercial Lines Account Manager to join our Ottawa Small-Market team. We aren’t just selling insurance; we are providing the “Caring Counsel” that keeps organizations on track. If you have the “grit” to manage a complex multi-line renewal and the “wit” to advise a CEO on their emerging exposures, you belong at NFP.

In this role, you are a “Consultative Advisor.” You understand that for an SME, an unidentified risk can be catastrophic. Your goal is to deliver “Extraordinary Value” through every interaction, ensuring our clients feel safe and supported as they grow. We look for “Integrity-first” professionals—those who are poised, interactive, and ready to lead the charge in client-carrier relations.

Joining NFP means joining a global leader that values your personal and professional growth. We offer a competitive salary with a performance bonus, a matching RRSP, and a culture that has been recognized as one of the best places to work in the industry. If you are a licensed insurance professional with a commitment to “Innovation and Collaboration,” we invite you to apply and help us build a more resilient Ottawa business community.

NFP Corp | Ottawa & The Global Middle-Market Specialist

NFP (an Aon company) is a top-tier global insurance broker, benefits consultant, and wealth management advisor. In Ottawa, NFP operates as a major regional player, serving middle-market companies with sophisticated needs in employee benefits, commercial insurance, and retirement planning. Following its high-profile $13.4 billion acquisition by Aon in 2024, NFP has transitioned into an “independent but connected” platform, maintaining its entrepreneurial boutique feel while leveraging Aon’s massive global data and distribution resources.

Company Culture: “The One-Firm Mindset”

NFP’s culture is defined by a blend of specialized expertise and a supportive, collaborative environment.

Entrepreneurial Spirit: Despite being part of a global giant, NFP maintains a culture that rewards agility and creative problem-solving. This “middle-market” focus allows advisors to build deep, personal relationships with local Ottawa businesses.
Inclusive & Purpose-Driven: NFP is frequently recognized as a “Best Place to Work” (Business Insurance 2025/2026). The culture emphasizes diversity and community resilience, with internal initiatives focused on women’s leadership and 2SLGBTQI+ inclusion.
Collaboration Over Competition: The “Aon United” strategy encourages a “One-Firm Mindset,” where different divisions (Benefits, P&C, Wealth) work together to provide a holistic risk strategy for clients rather than competing for individual commissions.
Performance & Integrity: As a regulated financial services firm, the culture is rooted in high ethical standards and “unwavering integrity,” particularly in handling sensitive client data and claims.

Locations: The Ottawa-Nepean Presence

NFP maintains two strategic locations in the National Capital Region to serve its diverse client base.

NFP Ottawa – Morrison Drive

1050 Morrison Dr, Ottawa, ON K2H 8K7: This serves as a primary operations hub for commercial and personal insurance services.
2 Gurdwara Rd, Suite 310, Nepean, ON K2E 1A2: A specialized office focused on employee benefits and retirement planning services.
Regional Connectivity: These offices manage a vast portfolio of clients across Eastern Ontario, working closely with NFP’s national headquarters in Toronto.

Core Business Pillars

Associate Benefits: “The NFP Total Rewards”

Working for NFP in Ottawa offers a “best-of-both-worlds” benefits package—the flexibility of a mid-sized firm with the scale of a global leader:

Competitive 2026 Compensation: Salary ranges for NFP Ottawa roles are aligned with professional financial service standards:
- Group Benefits Account Managers: $50,000 – $70,000.
- Benefits Consultants: $99,000 – $130,000+ (plus commission).
- Commercial Lines Executives: $75,000 – $150,000 (Base + Commission).
Comprehensive Health & Well-being: Robust medical, dental, and vision care, with a significant 2026 focus on expanded mental health coverage and virtual healthcare.
Retirement Security: A strong RRSP matching program is a standard perk across all Canadian divisions.
Career Acceleration: As “an Aon company,” NFP employees now have access to a global internal job market, offering unprecedented mobility and training in advanced risk analytics.
Flexible Work: NFP supports a hybrid work model, allowing staff to balance in-office collaboration with remote productivity.

Why Ottawa Businesses Choose NFP

In 2026, NFP is a leader in addressing the “Chronic Disease at Work” crisis. Their Ottawa team specializes in designing inclusive benefits programs that help local employers manage rising chronic illness rates among young workers and women, ensuring the city’s workforce remains productive and healthy.

To apply for this job please visit careers.nfp.com.