Courtesy Clerk/Grocery Bagger

Job Overview: Courtesy Clerk / Grocery Bagger

The Kroger Co. is hiring Courtesy Clerks for its Indianapolis, IN locations. This is a high-visibility, front-end role where you serve as the final point of contact for customers. The primary goal is to ensure a “Full, Fresh, and Friendly” experience by providing efficient bagging, seamless carry-out service, and maintaining a pristine storefront.

Kroger emphasizes a culture of Respect, Honesty, and Integrity, looking for team members who can act as ambassadors for these core values while keeping the shopping environment safe and organized.

Key Responsibilities & Front-End Operations

The Art of Bagging

• Strategic Packing: Bag groceries according to customer preference (plastic, paper, or reusable) while ensuring heavy items are on the bottom and fragile items (eggs, bread) are protected.

• Product Integrity: Properly separate cold items from dry goods and ensure chemical products (cleaning supplies) are bagged separately from food.

Guest Assistance & Hospitality

• Carry-Out Service: Offer and provide “Gold Standard” carry-out service, assisting customers with loading groceries into their vehicles.

• Price Checks: Assist cashiers by performing quick price verifications or retrieving replacement items for customers at the register.

• Customer Guidance: Proactively help customers locate items throughout the store and answer basic inquiries with a friendly attitude.

Store Maintenance

• Cart Retrieval: Regularly patrol the parking lot to collect shopping carts and return them to the designated indoor bays.

• Cleanliness: Respond to “Spill Calls” immediately, maintain clean checkout lanes, and ensure the store entrance is free of debris.

• Returns: Efficiently return “go-backs” (unpurchased items) to their correct refrigerated or ambient shelf locations.

Requirements & Qualifications

• Age: Generally must be at least 14 or 15 years old (depending on specific Indiana labor laws and store permits; some tasks like power equipment may require 18+).

• Skills: Excellent communication and “people skills.” You should enjoy interacting with a diverse range of community members.

• Physicality: * Ability to stand and walk for the duration of a shift.

  The Organization & Culture In 2026, The Kroger Co. continues its mission to “Feed the Human Spirit” across its extensive Central Division, which is headquartered right here in Indianapolis. The culture is built on “Inclusion, Growth, and Community Uplift,” though it is often described by employees as a “High-Volume, Metrics-Driven” environment. As one of the largest unionized employers in the state, the experience is defined by a blend of corporate structure and local community connection. While many praise the “family-like” bonds formed with coworkers, 2026 feedback highlights a culture of “Productive Pressure,” where staying busy and meeting efficiency metrics for services like “Pickup” are top priorities.

  The Indianapolis Presence: The Central Division Hub Indianapolis is more than just a retail market for Kroger; it is the operational heart for the region:

  • Regional Headquarters: The Central Division Office is located at 11450 N. Meridian St (Carmel/Indy border), managing hundreds of stores across Indiana, Illinois, and Missouri.

  • The “Indy” Footprint: With dozens of locations ranging from the high-traffic Downtown Kroger on Michigan St to suburban marketplaces in Fishers and Greenwood, Kroger is the dominant grocery force in the city.

  • Specialized Facilities: The area hosts a massive logistics and distribution network, including a Dairy Processing Plant and a high-tech Customer Fulfillment Center that powers the city’s rapidly growing “Kroger Delivery” blue-van fleet.