Job Overview: Part-Time Customer Service Associate

The Hertz Corporation is seeking a high-level Part-Time Customer Service Associate for its Indianapolis, IN operations (Hertz, Dollar, and Thrifty brands). This is not a entry-level clerk position; it is a service-leadership role focused on “First Contact Resolution” and the data-driven improvement of the customer experience.

In this role, you act as the bridge between the rental counter and the management team, specifically serving as the primary liaison for Net Promoter Score (NPS) metrics. You will be responsible for resolving complex issues on the spot while coaching other staff members to meet Hertz’s global standards of hospitality.

Key Responsibilities & Experience Leadership

NPS & Analytics

NPS Liaison: Serve as the primary point of contact for Net Promoter Score performance, updating management on trends and performance actions.
Data Analysis: Analyze guest satisfaction results to determine the root cause of service gaps and execute improvement plans.
Performance Coaching: Provide guidance, feedback, and individual coaching to other employees to help them better understand and meet customer needs.

High-Level Resolution

Counter Operations: Handle vehicle pickups and returns with a focus on speed, professionalism, and hospitality.
Immediate Resolution: Empowered to solve customer issues “at the counter” to ensure first-contact satisfaction and prevent escalations.
Policy Compliance: Ensure all corporate procedures and safety protocols are strictly followed by the local team.

Requirements & Qualifications

Experience: 3+ years of demonstrated experience in customer service, with specific exposure to operations and sales.
Preferred Background: Prior experience in the rental car industry is a significant advantage.
Communication: Excellent oral and written communication skills for interacting with travelers and internal management.
Soft Skills: Superior problem-solving, decision-making, and relationship-building skills.

Compensation & Comprehensive Perks

Hertz offers a competitive package that includes professional development and significant travel benefits:

Wage: $17.50 per hour.
Travel Discounts: Up to 40% off the base rate of any standard Hertz rental.
Insurance & Retirement: Medical, Dental, and Vision plan options; 401(k) with employer matching.
Education & Support: Educational reimbursement and discounts; access to the Employee Assistance Program (EAP) for you and your family.
Family Benefits: Paid Parental Leave and Adoption Assistance.
Lifestyle Perks: Voluntary insurance for pets, legal/identity theft, and critical illness; discounts on gym memberships and theme park tickets.

The Organization & Culture In 2026, The Hertz Corporation operates in Indianapolis as a mature, multi-brand mobility leader (overseeing Hertz, Dollar, and Thrifty). The culture is characterized by a “Fast-Paced, Operational Rigor.” As the company moves through a global “Transformation Strategy” in 2026, the local vibe is one of “High-Stakes Service and Resilience.” Employees describe the environment as one where you must “learn on the fly,” with a strong bond typically forming among the front-line teams who handle the city’s high-volume travel surges. While management is often described as demanding and metrics-focused, the 2026 internal sentiment highlights a “promote-from-within” philosophy that rewards those who can master the complexities of fleet logistics and high-pressure customer interactions.

The Indianapolis Presence: The Logistics Crossroad Indianapolis is a strategic stronghold for Hertz, serving as a primary hub for both commercial travelers and the “racing capital” tourism:
- The Airport Powerhouse: The Indianapolis International Airport (IND) location (7800 Col H Weir Cook Memorial Dr) is the crown jewel of the Indy operation. Open from 7:00 AM to Midnight daily, it serves as a “Corporate Ownership” site, meaning it adheres to the highest global standards for fleet quality and “Ultimate Choice” service.

To apply for this job please visit www.hertz.com.