Job Summary

The Customer-First Delivery Specialist at Metro Supply Chain Group is a high-impact “Final-Mile” logistics role based in Québec City. This position requires the “wit” to manage complex urban van routes and the “grit” to maintain a rigorous delivery schedule in all weather conditions. As a specialist in “Growth” routes, you are the primary face of the company, ensuring that the supply chain’s final link is defined by safety, punctuality, and a professional customer experience.

Job Details

Employer: Metro Supply Chain Group.
Location: Québec City, Quebec (Van Routes).
Status: Full-time.
Salary: $60,000 – $80,000 a year (Competitive range for the specialized “Final-Mile” sector).
Requirements: Valid driver’s license and a clean driving record.

Key Responsibilities: The “Final-Mile” Lifecycle

You are responsible for the physical delivery of goods and the emotional satisfaction of the client.

Route Execution: Navigate optimized van routes throughout Québec City, ensuring that multi-stop delivery windows are met with high precision.
Customer Orientation: Act as a brand ambassador, providing “Customer-First” service during every drop-off to drive client retention and growth.
Cargo Integrity: Safely load, secure, and unload merchandise to prevent damage, ensuring that products arrive in “Parcel-Perfect” condition.
Safety Adherence: Operate delivery vans in strict compliance with road safety laws and internal Metro Supply Chain protocols.
Digital Documentation: Use handheld delivery devices to capture proof of delivery (POD), manage signatures, and update real-time tracking for customers.

Candidate Profile & Qualifications

The “Reliable Professional”: Someone who understands that “on-time” is the baseline and “early” is the goal in a growth-oriented logistics environment.
Navigational Wit: The ability to adapt to traffic patterns and road closures in the Québec City area while maintaining a positive, calm demeanor.
Operational Grit: The physical stamina to handle frequent entries/exits from the delivery vehicle and the movement of goods throughout a full shift.
Interpersonal Strength: A “people-person” who can communicate effectively with diverse customers and warehouse dispatch teams.

Technical Insights: The Modern Delivery Ecosystem

Final-mile delivery has evolved into a data-driven field focused on “Density” and “Dwell Time.”

Route Optimization: You will use telematics and GPS software that calculates the most fuel-efficient sequence of stops. In 2026, these systems reduce “Deadhead” miles by up to 15%.
The “Dwell Time” Metric: Success is measured by how quickly and safely you can complete a delivery once parked. Minimizing dwell time is key to maintaining the overall route velocity.
Cold Chain & Specialized Handling: Depending on the client, you may manage “Temperature-Controlled” parcels, requiring specific knowledge of thermal monitoring and refrigerated van operation.

Why Join Metro Supply Chain Group?

Metro is a leading North American supply chain partner known for its supportive culture and commitment to employee growth.

Comprehensive Benefits: Access to a robust medical coverage plan and retirement savings programs from day one.
Supportive Environment: Work in a culture that values “Employee Appreciation” through regular events and recognition programs.
Career Growth: As a “Growth Specialist,” you are positioned for advancement into Route Lead, Dispatcher, or Fleet Management roles.
Stable Industry: Supply chain solutions are the backbone of the economy, offering long-term job security in a thriving sector.

Job Description

Do you believe that a delivery is only successful if the customer is left with a smile? Metro Supply Chain Group is seeking a Customer-First Delivery Specialist. We aren’t looking for a “driver”; we are looking for a logistics professional who has the “grit” to manage a 50-stop route in a Quebec snowstorm and the “wit” to provide exceptional service at every single door. If you have a valid license and a passion for helping people, you belong in our van.

In this role, you are a “Client Relationship Driver.” You understand that you are the last person the customer sees in a long chain of commerce. Your goal is to provide “Excellence in Final-Mile Logistics,” ensuring every package is delivered safely and on time. We look for “Customer-oriented” individuals who are disciplined, friendly, and ready to lead our regional growth.

Joining Metro means joining a team dedicated to innovation and service. We offer the career stability you seek and the competitive rewards you deserve. If you are a delivery professional with a commitment to “Safety and Punctuality,” we invite you to apply and join our Québec City fleet today.

Metro Supply Chain Group

Company & Location

Metro Supply Chain Group is a leading strategic contract logistics provider, headquartered in Montreal. In Québec City, it maintains a critical operational footprint through large-scale distribution centers and specialized “last-mile” delivery hubs, notably in the Armand-Viau and Sainte-Foy industrial zones. These facilities are essential for managing complex supply chains for global brands in the retail, consumer packaged goods, and healthcare sectors. By leveraging its proximity to major transport corridors like the A-40, the Québec City branch serves as a high-velocity gateway for regional distribution, ensuring seamless inventory flow and fulfillment excellence across the Capitale-Nationale region.

Culture

The culture is built on the “METRO” philosophy: Make a difference, Exceed expectations, Teamwork, Respect, and Ownership. It is a fast-paced, “tech-powered” environment that prioritizes Vigilance and Operational Excellence. In Québec, the workplace is deeply bilingual and fosters a “continuous improvement” mindset through the Metro Academy and LEAN management principles. Employees benefit from a “People-led” approach that emphasizes safety, sustainability, and career-pathing in logistics engineering and AI-driven analytics. The atmosphere is collaborative and entrepreneurial, focused on building resilient, future-ready supply chains while maintaining a strong commitment to local community stewardship.

To apply for this job please visit www.metroscg.com.