IT Support / Asset Management for IT Warehouse

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Website Computer Task Group, Inc

Job Summary

The IT Support / Asset Management for IT Warehouse role at Computer Task Group (CTG) is a specialized “Infrastructure & Logistics” position based on-site in Québec City. This role requires the “wit” to manage complex hardware lifecycles and cross-platform inventory audits, and the “grit” to maintain a physical warehouse, including lifting equipment up to 18 kilos (40 lbs). You will be the gatekeeper of the corporate technology stack, ensuring that workstations, mobile devices, and peripherals are tracked, configured, and deployed with surgical precision.

Job Details

  • Employer: Computer Task Group, Inc. (A Cegeka Company).

  • Location: Québec City, Quebec (100% On-site).

  • Status: Long-term Contract-to-Hire.

  • Physicality: Must be able to lift 18 kg (40 lbs).

  • Tools: Office 365, Zebca, Octopus (ServiceNow), and Autopilot platforms.

Key Responsibilities: The “Asset Lifecycle” Cycle

You are responsible for the “Cradle-to-Grave” management of all IT hardware.

  • Inventory Synchronization: Maintain and audit workstation and telephone data across systems like Zebca and Octopus (ServiceNow) to ensure 100% compliance.

  • Deployment Readiness: Keep a rotating stock of 15 to 20 workstations fully prepared and ready for immediate deployment to users.

  • Logistics & Distribution: Process requests from Control Technicians, distribute equipment, and manage the “Offboarding” flow for returned gear from departing employees or closed sites.

  • Vendor & Supply Chain Liaison: Work with buyers and suppliers to resolve delivery discrepancies, process damaged goods, and ensure new equipment is captured in Windows Autopilot before arrival.

  • Lifecycle Management: Track and maintain the longevity lists for cell phones, iPads, and computers, identifying when devices are due for refresh.

  • Secure Disposal: Manage the recycling of obsolete hardware, ensuring data destruction meets the rigorous standards set by the Cyber Security team.

  • Warehouse Stewardship: Maintain the physical order of equipment rooms and perform routine cleaning to meet health and safety standards.

Candidate Profile & Qualifications

  • The “Systems-Savvy Organizer”: Someone with excellent computer skills and a deep familiarity with the Office 365 suite.

  • Analytical Wit: High attention to detail is required for cross-platform inventory checks where a single serial number error can disrupt the supply chain.

  • Operational Grit: A self-starter who is autonomous but can also collaborate effectively within a team of technicians and buyers.

  • Professional Communication: Excellent verbal and written English skills are required to interact with a diverse group of global stakeholders and suppliers.

  • Methodical Approach: The ability to follow, document, and implement strict instructions regarding storage labeling and cybersecurity protocols.

Technical Insights: The Modern IT Warehouse

Asset management has moved beyond simple spreadsheets into automated deployment and service management platforms.

  • ServiceNow (Octopus): You will use this IT Service Management (ITSM) tool to link “Assets” (the physical laptop) to “Configuration Items” (the user profile and software).

  • Windows Autopilot: By ensuring suppliers register hardware IDs in Autopilot, you enable “Zero-Touch” deployment, where a laptop automatically configures itself the moment a user logs in.

  • The “Circular Economy” of IT: Managing recycling isn’t just about trash; it involves recovering rare earth metals and ensuring “e-waste” compliance. In 2024, approximately 20% of global e-waste is formally recycled, and your role ensures the company stays within the “Green IT” compliance bracket.

Why Join CTG?

CTG is a global digital transformation leader with a culture defined by results and people-first values.

  • Path to Permanency: This “Contract-to-Hire” opening offers a clear trial period followed by the potential for long-term career stability within a Cegeka company.

  • Global Expertise: Join a team of 9,000 members across 19 countries, providing solutions to 3,000 clients worldwide.

  • Diverse Environment: CTG is an Equal Opportunity Employer that values diverse perspectives and professional growth.

  • Skill Expansion: Gain hands-on experience with industry-standard platforms like ServiceNow and Autopilot, which are highly transferable skills in the IT sector.

Job Description

Do you believe that a company’s digital speed is limited by how fast it can get a working laptop into a user’s hands? Computer Task Group (CTG) is seeking an IT Support / Asset Management specialist. We aren’t looking for a “warehouse clerk”; we are looking for a tech-logistics expert who has the “grit” to organize a physical warehouse and the “wit” to ensure two different global databases match perfectly. If you are an autonomous professional with 40-pound lifting capacity and a focus on detail, you belong in our Québec City warehouse.

In this role, you are a “Resource Facilitator.” You understand that a missing iPad or a broken workstation is a direct hit to productivity. Your goal is to provide “Excellence in Asset Management,” ensuring every piece of hardware is identified, tracked, and secured. We look for “Instruction-oriented” individuals who are organized, computer-literate, and ready to maintain the lifecycle of our top client’s technology.

Joining CTG means joining a 60-year legacy of reliability. We offer the long-term contract stability you seek and the professional destination you deserve. If you are an IT professional with a commitment to “Order and Compliance,” we invite you to apply and manage our digital assets today.

Computer Task Group, Inc. (CTG)

 

Company & Location

Computer Task Group, Inc. (CTG), a subsidiary of the Cegeka Group, is a prominent digital transformation and IT services provider. While its North American operations were traditionally centered in Buffalo, New York, CTG maintains a strategic and expanding presence in Québec City, notably within the Saint-Roch technology district and the Place de la Cité business corridors. This Québec-based hub is integral to CTG’s delivery of high-value IT solutions, including cloud integration, cybersecurity, and specialized staffing. By situating itself in the Capitale-Nationale region, CTG leverages a deep pool of local bilingual talent to serve major North American clients across the healthcare, finance, and manufacturing sectors.

Culture

The culture at CTG is defined by the “Three C’s”: Commitment, Collaboration, and Communication, underpinned by a “Digital-First” mindset. In Québec, this manifests as a highly agile and entrepreneurial environment where “people-led, tech-powered” solutions are the standard. The workplace prioritizes a “Continuous Learning” philosophy, offering employees access to the CTG University platform for technical certifications and leadership development. There is a strong emphasis on “Belonging” and work-life harmony, with flexible “Work-Your-Way” policies and a commitment to diverse career-pathing. This results in a collaborative, multilingual atmosphere where technical excellence is balanced with a mission to improve how people live and work through technology.

To apply for this job please visit www.ctg.com.