Night Guest Laundry Attend-PT

Job Overview: Night Guest Laundry Attendant (PT)

Extended Stay America is seeking a reliable and proactive Night Guest Laundry Attendant (NGLA) for their Phoenix, AZ location. This part-time role is a unique “hybrid” position, combining overnight front desk operations with essential back-of-house laundry and facility maintenance.

Operating during the 11:00 PM to 7:00 AM shift, the NGLA is the primary guardian of the guest experience overnight, ensuring that the hotel remains secure, clean, and fully stocked for the morning transition.

Key Responsibilities & Overnight Operations

Guest Services & Front Desk

• Night Audit & Reception: Process guest check-ins, departures, and reservations using the property management system. Handle payments and perform audit functions as assigned.

• Inquiry Handling: Act as the overnight point of contact for guest requests and phone inquiries, providing professional and helpful communication.

• Breakfast Setup: Set up and maintain the “Grab and Go” breakfast area in accordance with brand standards to prepare for the morning rush.

Laundry & Inventory Management

• Full-Cycle Laundry: Process all hotel linens, including treating stains, washing, drying, and folding towels, blankets, coverlets, and shower curtains.

• Dishware Processing: Wash, dry, and package all guest dishware according to company standards.

• Restocking: Stock all housekeeping carts and laundry rooms to ensure PAR levels (minimum inventory) are maintained throughout the building.

Safety & Facility Oversight

• Security Tours: Conduct periodic property tours to inspect for cleanliness, collect trash, and identify any maintenance or security issues.

• General Cleaning: Assist in maintaining the cleanliness of the front desk, fitness room, vending areas, stairwells, and other common spaces.

• Compliance: Adhere to all cash handling, key control, and safety reporting protocols.

Requirements & Competencies

Mandatory Skills

• Communication: Must be proficient in English to interact with guests and complete routine reports.

• Technical Aptitude: Ability to operate property management technology and perform mathematical calculations (addition, subtraction, multiplication, division).

• Reliability: Ability to consistently work the 11:00 PM – 7:00 AM shift.

• Instructional Adherence: Ability to understand and follow safety rules, operating manuals, and procedure documents.

Physical Demands

• Frequent movement throughout the property during night tours.

• Handling laundry loads, stocking carts, and performing cleaning duties.

Compensation & Employee Benefits

• Pay: Competitive wages with Weekly Pay.

• Financial Security: 401(k) Savings Plan.

• Insurance & Wellness: Vision Insurance and an Employee Assistance Program (EAP).

• Perks: Employee Recognition Programs and a Perks Program offering discounts with major companies.

• Environment: A supportive working environment with a focus on 100% guest and associate satisfaction.

  The Organization & Culture

  In 2026, Extended Stay America (ESA) remains the largest integrated owner/operator of extended-stay hotels in North America. The culture is built on the mission to “care for people who are building a better future.” Unlike traditional transient hotels, ESA operates on a lean, high-efficiency model designed for guests staying a week, a month, or longer. Employees describe a culture of “predictable routines and independence,” where many staff members (particularly in Guest Services) often work solo shifts. While the environment is praised for being “supportive and easy to settle into,” internal 2026 feedback notes that the lean labor model requires “versatility”—it is common for General Managers to assist with laundry or housekeeping during peak turnover days.

  The Phoenix Footprint: A Strategic “Home Away from Home”

  Phoenix is one of ESA’s most densified markets, serving a massive influx of traveling nurses, construction crews for the “Silicon Desert” tech boom, and families in transition:

  • The Three-Tier Brand Strategy: In 2026, the Phoenix market features all three of ESA’s evolved brands:

    • ESA Premier Suites: The upscale tier (e.g., Phoenix – Chandler – Downtown), featuring newer builds, enhanced breakfast, and 24-hour fitness centers.

    • ESA Suites: The core flagship (e.g., Phoenix – Airport – E. Oak St.), focusing on the classic “apartment-style” experience.

    • ESA Select Suites: The budget-conscious, highly efficient tier (e.g., Phoenix – Deer Valley), designed for the most price-sensitive long-term travelers.

  • The “2026 Renovation” Wave: Several Phoenix properties, including the Phoenix – Peoria location, recently completed full-scale renovations in early 2026. Updates include modern “hard-surface” flooring (for better hygiene), 50″ smart TVs, and upgraded bedding to compete with the rising number of “branded residences” in the Valley.

  • Strategic Transit Hubs: With prime locations off I-17 (Black Canyon Hwy) and near Sky Harbor Airport, the Phoenix properties act as critical infrastructure for the city’s mobile workforce.