Job Summary

The Assistant Front Office Manager at the Courtyard® & Residence Inn® Montréal Airport is a high-visibility “Operational & Leadership” role managing two complementary Marriott-branded properties. Reporting to the Front Office leadership team, you will have the “wit” to navigate the complex guest needs of an international airport hub and the “grit” to supervise a dual-hotel reception team in a high-volume environment. This position is a gateway into the Urgo Hotels Canada and Marriott International networks, offering a structured path toward senior hotel management.

Job Details

Employer: Urgo Hotels Canada (in partnership with HHM).
Properties: Courtyard® & Residence Inn® Montréal Airport (Dual-branded).
Location: Ville Saint-Laurent, Montréal (Near Pierre Elliott Trudeau International Airport).
Status: Full-time (Mainly daytime with operational flexibility).
Education: Diploma or Degree in Hotel Management, Tourism, or Administration.
Languages: Excellent command of French and English (written and spoken).

Key Responsibilities: The “Front-of-House” Synergy

You are the operational heartbeat of the lobby, ensuring that the transition between the business-focused Courtyard and the extended-stay Residence Inn is seamless for every guest.

Operational Supervision: Ensure the smooth execution of daily Front Office tasks across both hotels, conducting regular inspection rounds to maintain 5-star quality.
Dual-Brand Compliance: Enforce strict adherence to Marriott’s global procedures, standards, and security policies.
Team Engagement: Assist in supervising, training, and onboarding new associates; act as the primary resource for the team during fast-paced shifts.
Guest Experience Recovery: Intervene quickly in guest concerns, turning potential negatives into positive “Marriott Moments” through personalized service.
Administrative Flow: Support scheduling based on flight arrival/departure patterns and maintain strict control over billing, keys, and departmental KPIs.
Inter-Departmental Liaison: Collaborate closely with Housekeeping, Sales, and the Il Soffio Restaurant team to protect asset integrity and guest satisfaction.

Candidate Profile & Qualifications

The “Agile Leader”: A professional with a strong leadership presence who is equally comfortable behind the desk and on the floor.
System Wit: Proficiency in Hotel Property Management Systems (PMS) and reservation platforms. Experience within an international chain (specifically Marriott) is a major asset.
Operational Grit: The ability to stay organized and prioritize tasks effectively in a high-pressure airport environment.
Service Mindset: A relentless focus on guest experience and the autonomy to manage unexpected situations (e.g., flight cancellations or overbookings).

Technical Insights: The Dual-Brand Airport Hub

Managing two hotels at once requires a sophisticated understanding of different guest “personas.”

Business vs. Extended Stay: You will manage the high-turnover “transient” traveler at the Courtyard alongside the long-term “residential” guest at the Residence Inn, requiring two distinct styles of hospitality.
Airport Dynamics: Your “peak times” are dictated by the YUL airport flight schedule. You will master the art of the “Express Check-In” to handle large groups arriving from late-night international flights.
Marriott GXP & Empower: You will utilize Marriott’s proprietary guest experience platforms to track preferences and resolve issues, ensuring a “Service Recovery” score that meets brand targets.

Why Join Urgo Hotels & Marriott?

By joining this team, you enter a network of over 235 hotels across North America with a “people-focused” corporate culture.

Financial & Future Security: Employer-contributed RRSP, performance incentives, and a referral bonus program.
Comprehensive Wellness: Full group insurance coverage, personal days, and wellness initiatives.
Global Travel Perks: Access to exclusive Marriott discounts at over 8,000 hotels worldwide.
Professional Tools: Company-paid cell phone, professional uniform dry cleaning, and complimentary parking.
Career Velocity: Ongoing training and mentorship with clear opportunities for growth across North America within the Urgo and HHM portfolios.

Job Description

Do you believe that a guest’s first ten seconds in a lobby define their entire stay? Courtyard & Residence Inn Montréal Airport is seeking an Assistant Front Office Manager. We aren’t looking for a “receptionist supervisor”; we are looking for a hospitality leader who has the “grit” to manage a dual-branded operation and the “wit” to mentor a team toward service excellence. If you are a bilingual professional ready to represent the world’s most recognized hotel brand near Canada’s busiest gateway, you belong here.

In this role, you are a “Culture and Operations Catalyst.” You understand that your leadership is what empowers the front desk team to shine. Your goal is to provide “Excellence in Guest Experience,” ensuring every check-in is efficient and every guest feels valued. We look for “Responsibility-first” individuals who are dynamic, organized, and ready to take the next step in their management career.

Joining Urgo Hotels Canada means joining a 40-year legacy of expertise. We offer the stable, recently renovated environment you seek and the global Marriott career path you deserve. If you are a hotel professional with a commitment to “Leadership and Service Quality,” we invite you to apply and join our Montréal team today.

Urgo Hotels Canada: Operational Excellence in Montreal

Urgo Hotels Canada is a premier hotel management and development firm defined by a 2026 culture of entrepreneurship, solution-oriented leadership, and collaborative growth. Headquartered in Montreal, the company is one of Canada’s longest-operating hospitality firms, with over 40 years of expertise. Following a strategic 2022 partnership with HHM Hotels (Hersha Hospitality Management), Urgo has expanded its reach to over 235 hotels across North America, including a significant concentration of 17 properties in Quebec.

In 2026, Urgo Hotels Canada stands as a dominant force in the Montreal management landscape:

1. The Montreal Portfolio Architecture

Urgo manages a diverse range of branded and independent properties, focusing on high-performance hubs in the downtown and airport sectors:

Humaniti Hotel Montreal, Autograph Collection: The group’s flagship luxury “lifestyle” property, part of Montreal’s first “evolved vertical community,” featuring an avant-garde design and a rooftop pool.
Renaissance Montreal Downtown Hotel: A chic, art-focused destination known for its rooftop terrace and its location at the crossroads of the city’s business and entertainment districts.
Airport Strategic Hubs: Urgo operates both the Courtyard by Marriott Montreal Airport and the Residence Inn Montreal Airport, catering to the high-demand Dorval transit and business corridor.
SpringHill Suites by Marriott Old Montreal: A key all-suite property providing modern comforts within the historic heart of the city.

2. Strategic Pillars: “The Turn-Key Difference”

The 2026 Urgo model is built on three pillars that define their reputation as “Builders and Creatives”:

Comprehensive Management: From accounting and human resources to e-commerce and social media, Urgo provides a “turn-key” solution that allows hotel owners to focus on asset growth while Urgo handles the “human element.”
Revenue Maximization: Utilizing proprietary 2026 tech systems and local market intelligence, Urgo consistently drives higher market share and industry-leading margins for their partners.
Renovation & Repositioning: Experts in taking existing assets—such as those in Montreal’s “accommodation rehabilitation” phase—and redesigning them to exceed modern industry standards.

3. Company Culture: “Entrepreneurial Heart”

Internally, Urgo fosters a culture that values the “heart” as much as the “head,” emphasizing personal growth and mutual respect:

The Four Values: Entrepreneurship, Solution-Oriented Approach, Positive Leadership, and Collaboration. Employees are encouraged to act as “owners” of their specific roles.
Bilingual Heritage: As a Montreal-based firm with a national reach, the workplace thrives on a bilingual identity, led by industry veterans like VP of Operations Dany Thibault.
Engagement Over Automation: While they use advanced technology, the core of their 2026 strategy remains “respecting others’ views” and investing in the emotional intelligence of their staff.

4. 2026 Career & Compensation Benchmarks

Working with Urgo Hotels Canada offers a stimulating environment with a strong emphasis on “giving the best to get the best”:

Compensation Highlights (2026 Estimates):
- Front Desk / Guest Experience Agent: ~$23.22 – $24.50 per hour.
- Customer Service Representative: ~$23.76 per hour.
- Cook / Cuisinier: ~$22.50 – $26.00 per hour.
- Communication Associate: ~$21.50 per hour.
The “Urgo Advantage” Benefits:
- Professional Development: Strong emphasis on “Continuing Education” and student financial assistance programs to help staff grow within the HHM/Urgo network.
- Wellness & Flexibility: Includes a comprehensive “Wellness Program,” sick days, floating leave, and an Employee Assistance Program (EAP).
- Financial Future: Access to Registered Retirement Savings Plans (RRSP) and performance-based bonuses.
- Lifestyle Perks: Significant discounts across globally recognized brands like Marriott and Hilton within the Urgo/HHM portfolio.

Working with Urgo Hotels Canada means joining a “Professional Family” that has defined the Canadian hospitality standard for decades. Whether you are a Maintenance Technician in Old Montreal or a Revenue Manager at their corporate office, the experience is defined by the opportunity to “create memorable experiences” in an environment that rewards passion and integrity.

To apply for this job please visit urgohotels.ca.