Job Summary

The Hotel Concierge at the Montréal Marriott Château Champlain is a high-profile “Guest Experience” role in one of the city’s most iconic, fully renovated landmarks. Located at the intersection of tourism and commerce in downtown Montreal, this 614-room property requires a professional with the “wit” to act as an urban encyclopedia and the “grit” to handle complex VIP logistics under pressure. This part-time role is perfect for a refined individual who thrives on creating “innovative and unique” memories for an international clientele.

Job Details

Employer: Montréal Marriott Château Champlain (managed by the Tidan Group).
Location: 1050 Rue De La Gauchetière O, Montreal, QC.
Status: Part-time.
Salary: $24 per hour.
Languages: Strict Bilingualism (French and English) is required for both spoken and written communication.

Key Responsibilities: The “Memorable Stay” Cycle

You are the primary point of contact for personalizing the guest journey, moving far beyond standard check-in tasks.

Bespoke Reservations: Manage bookings for high-end restaurants, exclusive shows, and local excursions to ensure guests have the best of Montreal at their fingertips.
VIP Management: Oversee the arrival and personalized follow-up for VIP guests, ensuring their specific preferences are met before they even reach their room.
Personalized Logistics: Organize “wow” moments, such as flowers, surprises, or specialized tour guides, to elevate a standard stay into a unique experience.
Strategic Networking: Maintain and update a vast network of local partnerships (taxis, agencies, restaurants) to provide the most current and “insider” recommendations.
Conflict Resolution: Handle guest complaints with grace and find immediate, creative solutions to maintain a high standard of service.

Candidate Profile & Skills

The “Refined Diplomat”: An individual described as elegant, smiling, and refined, capable of representing a high-end Marriott property.
Industry Wit: A strong knowledge of the local restaurant and entertainment industry is essential for making credible recommendations.
Operational Grit: The ability to work independently and remain calm and professional while multitasking under pressure.
Service Standards: A commitment to the “High Standards of Quality” expected by both the Marriott brand and the Tidan Group.

Technical Insights: The Modern Concierge Toolkit

A concierge at a 614-room hotel must bridge traditional hospitality with modern efficiency.

Internal Coordination: You will act as the “hub,” communicating seamlessly with Housekeeping, Room Service, and Reception to ensure guest requests are executed across departments.
Digital Proficiency: You likely utilize specialized concierge software (like ALICE or GoConcierge) to track guest requests, packages, and vendor contacts in real-time.
Local Intelligence: You are expected to stay updated on Montreal’s “evolving market,” including new festival schedules, transit changes (like REM updates), and the city’s culinary scene.

Why Join the Tidan & Marriott Team?

The Tidan Group has 52 years of experience in real estate and hotels, offering a stable and supportive corporate backbone.

Comprehensive Benefits: Despite the part-time status, Tidan offers a robust social benefits package, including life, disability, medical, dental, and vision insurance.
Healthcare Access: 24/7 virtual access to healthcare professionals through an Employee Assistance Program (EAP).
Career Support: Tidan emphasizes teamwork and provides training and professional challenges to help employees grow within their 12-hotel portfolio.
Iconic Workplace: The Château Champlain is a “fully renovated” historic property, providing a modern and prestigious environment to work in.

Job Description

Do you believe that hospitality is the art of making the impossible seem effortless? Montréal Marriott Château Champlain is seeking a Hotel Concierge. We aren’t looking for an “information clerk”; we are looking for a lifestyle architect who has the “grit” to manage a VIP’s complex itinerary and the “wit” to recommend the perfect hidden gem in Montreal’s dining scene. If you are a bilingual professional who values elegance and innovation, you belong at the heart of the city’s tourism.

In this role, you are a “Memory Maker.” You understand that your recommendations define a guest’s perception of Montreal. Your goal is to provide “Excellence in Guest Experiences,” ensuring every request is met with a smile and a solution. We look for “Refined-first” individuals who are independent, knowledgeable, and ready to uphold the high standards of the Marriott name.

Joining the Tidan team means joining a legacy of 52 years of excellence. We offer a competitive salary and a supportive environment where your career goals are prioritized. If you are a Montreal expert with a commitment to “Bilingualism and Professional Elegance,” we invite you to take this step and join our team today.

Montreal Marriott Chateau Champlain: An Architectural Icon of Elegance

The Montréal Marriott Château Champlain is an architectural landmark in the heart of downtown Montreal, defined by a culture of stately elegance, French-inspired sophistication, and modern luxury. Originally opened in 1967 for Expo 67, it remains one of the city’s most recognizable high-rises, famously nicknamed the “Great Grater” due to its unique arched windows. The internal environment is polished and luminous, following a massive multi-million dollar renovation that harmonizes its mid-century heritage with contemporary design.

In 2026, the Chateau Champlain stands as a premier destination for travelers seeking a quintessentially Montreal experience:

1. Architectural Heritage & Vibe

Stepping into the Chateau Champlain feels like entering a sanctuary of light and history. The atmosphere is upscale yet welcoming, reflecting Montreal’s bilingual and cosmopolitan identity.

The “Half-Moon” Windows: Every guest room features the building’s signature arched windows, providing floor-to-ceiling panoramic views of the downtown skyline or Mount Royal.
Luminous Design: The interior aesthetic utilizes soft textures, blonde woods, and golden accents to create a warm, sun-drenched ambiance throughout the public spaces and guest rooms.
Historical Significance: Designed by architects Roger D’Astous and Jean-Paul Pothier, the building was a centerpiece of Montreal’s 1960s modernization and continues to be a symbol of the city’s urban pride.

2. Strategic Location & Connectivity

The hotel serves as a central hub for both business and leisure, offering unparalleled access to Montreal’s underground and overground attractions.

Underground City Access: The hotel is directly connected to Montreal’s famous “RÉSO” (Underground City) and the Bonaventure Metro station, allowing for climate-controlled access to shopping and dining.
Proximity to Major Landmarks: It is situated steps away from the Bell Centre (home of the Montreal Canadiens), the boutiques of Sainte-Catherine Street, and the historic charm of Old Montreal.
Convenient Transport: Its location makes it a primary choice for those arriving via VIA Rail at Central Station or attending conventions at the nearby Palais des Congrès.

3. Culinary & Wellness Features

The 2026 guest experience emphasizes high-end gastronomy and holistic well-being, catering to the sophisticated tastes of international travelers.

Lloyd Restaurant: A signature dining destination that celebrates contemporary French-inspired cuisine using seasonal Quebec ingredients in a vibrant, stylish setting.
Belvu Chic Terrace: During the warmer months, this outdoor terrace offers a trendy “see-and-be-seen” vibe with craft cocktails and elevated snacks overlooking the city.
Advanced Fitness Center: A state-of-the-art wellness facility equipped with modern cardio machines, free weights, and dedicated spaces for stretching and yoga.

4. 2026 Career & Compensation Benchmarks

As a flagship Marriott property, the Chateau Champlain offers a prestigious environment for hospitality professionals with competitive local rewards.

Compensation Highlights (2026 Estimates):
- Front Desk/Guest Services: ~$22.00 – $26.00 per hour.
- Sales & Event Manager: ~$68,000 – $88,000 per year.
- Culinary/Sous Chef: Salaries starting from $65,000+ per year based on experience.
Marriott Bonvoy Perks: Employees benefit from the global “Explore” program, offering significant discounts on stays at over 8,000 Marriott properties worldwide.
Professional Development: The hotel is known as a training ground for luxury standards, providing structured paths into regional and international leadership roles.

Working at the Montréal Marriott Château Champlain means being a guardian of one of Montreal’s most storied legacies. Whether you are a Concierge guiding guests through the city’s history or a Server at Lloyd, the experience is defined by the opportunity to “elevate the guest journey” in a setting that defines the city’s skyline.

To apply for this job please visit www.marriott.com.