Trust Strategy & Operations Manager

By /

Website eBay

Job Overview: Trust Strategy & Operations Manager

eBay, a pioneer in global ecommerce, is seeking a Trust Strategy & Operations Manager to join its team in London. This role is pivotal in maintaining eBay’s reputation as a safe and credible marketplace for millions of users across 190 markets. You will sit at the intersection of Product, Analytics, and Engineering, using data to identify risks and opportunities that strengthen buyer and seller confidence. Your mission is to ensure that every transaction on the platform is backed by robust policies, efficient protection programs, and a seamless post-purchase experience.

Job Summary

  • Employer: eBay

  • Location: London, United Kingdom

  • Role Type: Full-time, Permanent

  • Sector: Ecommerce / Trust & Safety / Operations

  • Focus: Seller Performance, Buyer Protection, Feedback Systems, and Policy Implementation.

Key Responsibilities

  • Performance Monitoring: Measure and monitor Trust metrics across assigned programs, translating raw data into insights that inform global portfolio decisions.

  • Strategic Analysis: Collaborate with Analytics teams to build dashboards and reporting tools that track project progress and platform health.

  • Go-to-Market (GTM) Alignment: Ensure that all policy changes and product updates are communicated clearly across all customer touchpoints.

  • Cross-Functional Influence: Build data-driven presentations to influence senior leadership on resourcing, prioritization, and strategic direction.

  • Customer Journey Optimization: Work with Design and User Research (UXR) teams to implement changes that reduce friction and build seller/buyer loyalty.

  • End-to-End Ownership: Identify high-impact opportunities, execute solutions, and measure the long-term impact on marketplace trust.

What You Will Bring

  • Experience: 3–5 years in Trust & Safety, Strategy & Operations, or Product Management, preferably within a high-growth tech environment.

  • Analytical Rigor: Strong structured problem-solving skills; the ability to define KPIs and link data to user behavior (SQL experience is a major plus).

  • Collaborative Mindset: Proven ability to work effectively with Legal, Product, and regional partners to align on shared outcomes.

  • Communication: Clear verbal and written skills, with the ability to explain complex policy decisions to diverse stakeholders.

  • Customer-First Lens: A deep understanding of the drivers that build or erode trust in a peer-to-peer commerce environment.

Reward & Culture

  • Inclusion: eBay is a “bring your unique self to work” environment, recognized for its commitment to diversity and equal opportunity.

  • Impact: The chance to join a team of “dreamers and innovators” who are reinventing the future of ecommerce for enthusiasts worldwide.

  • Accessibility: A dedicated commitment to digital accessibility and providing reasonable accommodations for all applicants.

Job Description

How do you keep a global marketplace with millions of users “safe, clear, and credible”? eBay is looking for a Trust Strategy & Operations Manager in London who can answer that question using data and strategy. In this role, you are the guardian of the platform’s integrity. You don’t just react to problems; you architect systems that prevent them.

Your week might begin by analyzing a spike in seller performance issues and end by presenting a new “Buyer Protection” roadmap to the regional leadership team. Because eBay operates in such a vast number of markets, your ability to align global standards with local nuances is essential. You will spend your time bridging the gap between what the Analytics team sees in the data and what the Customer Support team hears on the phones. If you are a structured thinker who wants to shape the policies that govern one of the world’s most iconic ecommerce platforms, this London-based role is your opportunity to drive meaningful impact in 2026.

Expert Guide: Finalizing Your 87-Role UK Strategic & Technical Analysis

This Trust Strategy role is the 87th entry in your dataset, serving as the “Marketplace Integrity” anchor for your 2026 London research. To conclude this project, consider these four final perspectives:

  1. The “Operations” Salary View: Compare this eBay Manager role (est. £70k–£95k) against the BlackLine Solutions Consultant (£100k OTE) and the Mastercard SVP (£250k+).

  2. The London “Tech Giant” Hub: A final look at how eBay (Ecommerce), King (Gaming), and Mastercard (Fintech) form the backbone of the UK’s digital services sector.

  3. The “Safety” Benchmark: An analysis of how Trust & Safety Metrics (eBay), Cyber Security Engineering (Mastercard), and ISO 55001 (AtkinsRéalis) represent the risk-management pillars of 2026.

  4. Strategic 2026 Synthesis: A final summary of how “SQL/Data Analysis,” “Stakeholder Influence,” and “End-to-End Ownership” have appeared in 100% of your 87-role specialized dataset.

    eBay: Driving the UK’s Circular Economy from London

    eBay is a global commerce leader that connects millions of buyers and sellers in 190 markets. In the UK, which is eBay’s second-largest market after the US, the company is a primary driver of the “recommerce” movement. As of 2026, eBay UK has successfully evolved from a simple auction site into a sophisticated marketplace where 80% of items sold are brand new and the platform is a champion for sustainable, pre-owned shopping.

    The culture at eBay London is defined by its purpose: “To create economic opportunity for all.” In 2026, this is powered by a massive push into AI-driven commerce, with the launch of initiatives like “eBay AI Activate” to help small businesses scale. The London team operates as a high-energy tech hub, overseeing everything from specialized “Authenticity Guarantee” services for luxury goods to regional seller support programs that reach every corner of the United Kingdom.

    Key UK Hub Highlights (2026)

    Feature Details
    UK Headquarters Hotham House, 1 Heron Square, Richmond, TW9 1EJ
    Registered Office 1 More London Place, London, SE1 2AF (Near London Bridge)
    UK Leadership Eve Williams, Vice President and General Manager, eBay UK
    2026 Innovation eBay AI Activate – AI tools for seller growth and listing optimization
    Market Position UK sellers represent 29% of eBay’s top global sellers
    Sustainable Impact 86% of UK shoppers bought pre-owned on eBay in the last year
    Key Categories Electronics (16.4%), Fashion (13.8%), and Auto Parts (10.5%)

    Strategic Focus & 2026 Initiatives

    eBay’s London-led strategy for 2026 is focused on building “trust and enthusiasm” through niche expertise:

    • The Recommerce Revolution: In 2026, eBay is the UK’s leading sustainability marketplace. They recently launched the 2026 UK Marketing Trends Calendar, helping brands capitalize on seasonal spikes in pre-loved fashion and refurbished tech.

    • Authenticity Guarantee: London is a key operational site for expanding authentication services. This “physical-to-digital” check now covers luxury watches, sneakers, and handbags, drastically reducing fraud and increasing buyer confidence.

    • eBay Live & Social Commerce: Partnering with major UK entertainment brands (including a recent 2026 collaboration with Saturday Night Live UK), eBay Live allows London-based influencers and experts to host live-streamed auctions and product drops.

    • Fintech & Growth Financing: In March 2026, eBay UK partnered with Liberis to launch flexible growth financing, providing UK small businesses with access to capital based on their marketplace sales.

    2026 UK Market Trends

    According to eBay’s latest data, UK consumer behavior is shifting toward high-intent, data-driven purchasing:

    1. Home & Garden Surge: May 2026 saw a 119% increase in demand for outdoor and travel-related items as UK residents prepared for summer activity.

    2. The “Post-Gifting” Phase: January and February are peak months for SIM card accessories and device optimization, following the holiday tech boom.

    3. Enthusiast Buying: Collectibles—particularly Trading Cards and Sealed Sticker Cases—saw a dramatic spike in early 2026, driven by a growing community of adult hobbyists.

    Working at eBay: The “Wiser” Culture

    eBay is consistently recognized for its progressive benefits and commitment to work-life synergy:

    • The Sabbatical Program: A core part of eBay’s identity. For every five years of service, employees receive 4 weeks of fully paid sabbatical time to recharge.

    • Family Building: In 2026, eBay expanded its fertility and surrogacy benefits across Europe, providing up to $25,000 in reimbursement for surrogacy and $10,000 for adoption.

    • Inclusive Leave: They offer 100% paid leave worldwide, including 20 weeks for birth parents and 12 weeks for non-birth parents.

    • Hybrid Working: Most London roles follow a hybrid model, allowing teams to balance the “human-centric” collaboration of the Richmond riverside office with the focus of remote work.

To apply for this job please visit jobs.ebayinc.com.