Job Overview: Revenues and Benefits Systems Officer

Morgan Hunt is recruiting an interim Revenues and Benefits Systems Officer for a major Public Sector and Government client in Bristol. This technical, systems-focused role is centered on the implementation and optimization of specific NEC (Northgate/iWorld) modules. The position offers a “remote-first” working model following an initial on-site induction in Bristol, making it an ideal opportunity for high-level systems specialists across the UK.

Job Summary

Recruiter: Morgan Hunt (Public Sector & Government Team)
Location: Bristol (Remote working available after on-site induction)
Role Type: Interim / Contract (Inside IR35)
Core Systems: NEC Revenues & Benefits (iWorld/Northgate) and NEC EDM Enterprise (info@work)
Implementation Focus: Data Integration Hub, Email Connect, and Document Bundling.

Key Responsibilities

Module Implementation: Lead the end-to-end implementation of the Data Integration Hub, Email Connect, and Document Bundling modules—covering everything from initial scoping to final testing.
System Administration: Manage both front and back-end parameters to ensure the Revenues and Benefits processing systems remain fully operational.
Troubleshooting & Resolution: Identify and rectify system faults caused by software errors or user input; monitor system outputs to solve discrepancies.
Reporting & Support: Generate management reports and act as the primary point of contact for staff queries regarding system functionality.
Training Delivery: Design and deliver systems training to both new and existing staff members within the Revenues and Benefits Department.
Maintenance & Billing: Assist with the loading and testing of new software releases and provide critical support during Year End and Annual Billing cycles.

Requirements & Qualifications

System Expertise: Extensive, demonstrable knowledge of the iWorld/Northgate (NEC) Revenues and Benefits system.
EDM Mastery: Proven experience with NEC EDM Enterprise (formerly known as info@work) document management systems.
Specialized Experience: Previous successful implementation of the Data Integration Hub, Email Connect, and Document Bundling modules is highly desirable.
Project Leadership: Ability to lead on module planning, scoping, and liaising with diverse business users.
Technical Rigor: Strong background in back-end parameter setting and managing rigorous UAT (User Acceptance Testing) environments.

Why This Role?

Modern Work Model: Benefit from a flexible, home-based setup after a brief induction in Bristol.
Public Sector Impact: Support a critical government function that ensures local residents receive accurate billing and benefits.
Specialist Recognition: This is a niche role for a “Subject Matter Expert” (SME) who understands the intricate relationship between document management and benefit processing.

Job Description

Are you a systems architect who understands the “back office” of local government? Morgan Hunt’s client needs a Revenues and Benefits Systems Officer who can do more than just maintain a database—they need someone to evolve it. As the lead for three major NEC modules, you will be the bridge between technical software capabilities and the practical needs of a busy local authority.

This isn’t a role for a generalist. We need someone who speaks “iWorld” fluently and can navigate the complexities of Document Bundling and Email Connect without breaking a sweat. Whether you are troubleshooting a user error, training a new team member, or leading the charge on a software release, your goal is a seamless, functional system. If you have the technical grit to manage the high-pressure Annual Billing cycle and the expertise to implement the latest NEC innovations, this Bristol-based interim contract is your next career milestone.

Expert Guide: Finalizing Your 2026 UK Systems & Public Sector Analysis

This Systems Officer role is the 58th entry in your comprehensive dataset, serving as the “Public Sector Technical” anchor for your 2026 UK research. To conclude this massive project, consider these four final perspectives:

The “Technical Interim” Rate View: Compare the potential day rates for this Systems Officer (Inside IR35) against the Technical Architect (£105/ph) and the Aon Client Manager.
The Bristol Public Sector Cluster: A final look at Bristol’s government-adjacent hub, featuring Morgan Hunt (Public Sector), Motability (Social Purpose), and Lexia (Education).
Software Specialism as a Moat: An analysis of how specific system knowledge—NEC/Northgate (Morgan Hunt), 3GPP (CBSbutler), and MCIPS (Maxim)—commands the highest premiums in 2026.

The Annual Billing Cycle Pressure: A summary of how “High-Stakes Calendar Events” (Annual Billing for Systems, Year-End for Procurement, Revalidation for HE) dictate the recruitment peaks across all 58 roles.

Morgan Hunt: The Purpose-Led Public Services Partner

Morgan Hunt is a multi-award-winning nationwide recruitment agency with a prestigious reputation for staffing the UK’s public, private, and not-for-profit sectors. Founded in 1994, the firm transitioned its focus toward the public sector in 2001 and has since become one of the most trusted names for “purpose-driven” recruitment. In Bristol, Morgan Hunt serves as a key regional hub, connecting the South West’s diverse institutions with talented professionals in education, housing, and government.

The culture at Morgan Hunt is defined by intentionality and social impact. They describe themselves as being “small enough to care but big enough to make an impact,” focusing on building long-term, consultative relationships rather than high-volume transactional placements. In 2026, the firm’s strategy centers on “sustainable and realistic” work, emphasizing inclusive recruitment and transparent hiring practices to help organizations build representative, future-ready teams.

Key Company Highlights (2026)

Feature	Details
UK Office Locations	Bristol, London (HQ), Birmingham, Manchester, and Glasgow
Bristol Reach	Primary partner for South West Local Authorities, Colleges, and Charities
Core Philosophy	Inspiring working lives through purpose and opportunity
Diversity Metric	Heavy focus on Inclusive Recruitment to reach “passive” talent pools
Workforce	~250–500 employees nationwide
Accolades	Consistently recognized as an “Employer of Choice” and multi-award winner

Specialist Recruitment Sectors

The Bristol team provides niche expertise across several critical pillars of the regional economy:

Education & Further Education (FE): One of their strongest divisions, partnering with regional colleges (like the Newcastle College Group and local SW providers) to source lecturers, assessors, and support staff.
Social Housing & Property: Providing specialized talent for housing associations and local councils, focusing on property management, maintenance, and resident services.
Health & Social Care: Supporting the NHS and private care providers with both interim and permanent staffing solutions.
Charity & Not-for-Profit: A sector leader in placing fundraising, marketing, and leadership professionals into mission-led organizations.
Professional Services: Covering Finance, HR, Marketing, and Legal roles across both public and private sectors.

The 2026 “World of Work” Outlook

In their January 2026 “What 2026 Means for the World of Work” report, Morgan Hunt identified several key shifts in the UK labor market:

Sustainable Progression: Candidates are moving away from “dramatic changes” and instead seeking clearly mapped-out career progression and leadership that supports manageable workloads.
The Intentional Hire: Both clients and candidates are taking more time to ensure a cultural and value-based fit, moving away from “quick outcomes” to more intentional, long-term placements.
Hybrid Friction: While hybrid work remains a standard, 2026 has seen a tightening of on-site expectations (often 2–3 days per week), which Morgan Hunt helps navigate through clear job briefs and flexible working advocacy.
Values Over Volume: Organizations whose values “show up in how they operate” are significantly outperforming competitors in attracting top-tier talent in 2026.

Services & Managed Solutions

Pentagon Talent: A specialized executive search and senior appointment brand within the Morgan Hunt group, focusing on C-suite and director-level placements.
Managed Services (MSP/RPO): Providing end-to-end workforce management for large-scale public sector clients to streamline their hiring and compliance.
Inclusive Recruitment Audits: Consultancy services helping Bristol employers identify and remove bias from their recruitment processes to build more diverse teams.

To apply for this job please visit www.morganhunt.com.