Job Overview: Airport Customer Service Agent (Breeze Airways)

Unifi Aviation, the largest ground handling service provider in North America, is hiring Airport Customer Service Agents to support Breeze Airways operations at Bradley International Airport (BDL). This part-time role is located in Windsor Locks, CT, and is perfect for individuals who enjoy a high-energy environment and have a “people-first” mindset.

As a representative for Breeze—a “Seriously Nice” airline—you will be the primary point of contact for passengers during the most critical parts of their journey: baggage claim and resolution.

Key Responsibilities & Passenger Advocacy

Baggage & Logistics

Claim Support: Proactively assist passengers with baggage pick-up and navigation within the terminal.
Issue Resolution: Act as a problem-solver for travelers dealing with delayed, lost, or damaged items, providing empathetic and professional service.
Digital Tracking: Utilize airline-specific software to accurately track, catalog, and locate luggage across the network.

Operational Support

Ramp & Jetway Assistance: Be prepared to assist in various areas of the operation, including carrying heavy items up and down jetway stairs.
Safety Awareness: Maintain high alertness to moving vehicles and aircraft on the ramp and effectively use radio equipment for team coordination.

Requirements & Qualifications

Physical & Technical Requirements

Strength: Must be able to regularly lift, carry, push, and pull items weighing 70 lbs or more, and repetitively lift 40–50 lbs onto raised surfaces.
Mobility: Ability to navigate stairs and active airfield environments safely.
Tech Savvy: Comfortable using computer systems for data entry and baggage tracking.

Mandatory Criteria

Residency: Must be a local (in-state) resident of Connecticut.
Education: High School diploma or GED.
Legal: Must be at least 18 years old and authorized to work in the U.S.
Licensing: Valid In-State Driver’s License is required.
Clearance: Ability to pass a pre-employment drug screen and a 10-year background check to obtain a SIDA badge.

Compensation & Shift Details

Base Pay Rate: $18.50 per hour.
Employment Type: Part-Time (Non-Exempt).
Shifts Available: A.M., P.M., and Overnight shifts.
Schedule: Operates 7 days a week; flexibility is key for airport operations.

Why Join Unifi & Breeze at BDL?

Career Growth: As a fast-growing business, Unifi offers “unlimited career advancement” opportunities for those looking to move into lead or management roles.
Flight Benefits: As a member of the Unifi family, employees typically enjoy significant travel perks (details provided during onboarding).
Dynamic Culture: Work with Breeze Airways, an airline known for its modern fleet and “Seriously Nice” approach to hospitality.

Application Information

Interested candidates should apply through the Unifi Aviation careers portal. Ensure your resume highlights your physical capability to handle heavy luggage and any previous experience you have in face-to-face customer conflict resolution.

Unifi Aviation, LLC | Windsor, CT

The Organization & Culture Unifi Aviation is North America’s largest provider of aviation services, formed by the rebranding of Delta Global Services (DGS). In 2026, the company is defined by a heavy shift toward AI-driven safety and data modeling, collaborating with Microsoft to predict and mitigate ground handling risks. The culture in the Windsor/Hartford region is fast-paced and heavily operational. Employees describe it as an “ideal entry point” for those looking to break into the aviation industry. While 2026 reviews highlight a “clear sense of purpose” and strong camaraderie among coworkers, they also note a “lean” management style where adaptability and resilience are required to handle peak travel surges and winter weather challenges.

The Location: Bradley International Airport (BDL) Note: While the corporate address may list Windsor, CT, the primary operations are centered at Bradley International Airport (BDL) in Windsor Locks.

The Expansion Hub: In 2026, BDL is undergoing a significant transformation, having recently unveiled a newly constructed concourse and renovated lounges.
The Partnership: Unifi manages ground operations for major carriers at BDL, including United Airlines and Breeze Airways.
Operational Scale: As BDL adds more year-round hub connectivity (such as the new nonstop Houston service launched in May 2026), the Unifi team is responsible for scaling operations to meet the increased passenger and cargo volume.

To apply for this job please visit unifiservice.com.