Night-Shift Airport Wheelchair Support Specialist

Job Overview: Night-Shift Airport Wheelchair Support Specialist

Pacific Aviation, a premier airport service provider, is seeking dedicated Wheelchair Assistants to join the team at Raleigh-Durham International Airport (RDU). This role is essential to the airport’s mission of accessibility, providing critical mobility support to passengers as they navigate the terminal, security checkpoints, and boarding gates.

As a Night-Shift Specialist, you will be the primary support for travelers on late-night arrivals and early-morning departures, ensuring a safe and stress-free transition through the “heart” of the airport.

Key Responsibilities & Passenger Care

Mobility & Logistics

• Passenger Transport: Safely and efficiently transport passengers with disabilities or limited mobility through the airport terminal using company-provided wheelchairs.

• Baggage Assistance: Assist passengers with the lifting and management of their carry-on and checked luggage during the transport process.

• Gate Navigation: Coordinate with airline gate agents to ensure passengers are boarded on time and positioned correctly for specialized boarding procedures.

Service Excellence

• Positive Presence: Maintain a professional, friendly, and helpful demeanor, serving as a welcoming representative for both the airline and the airport.

• Safety Adherence: Strictly follow all safety protocols for wheelchair operation, including the use of brakes and proper lifting techniques to prevent injury to yourself or the passenger.

• Communication: Clearly communicate flight updates, directional information, and terminal amenities to passengers under your care.

Requirements & Qualifications

Professional Profile

• Customer Service Focus: A genuine passion for helping people and the ability to remain patient and empathetic during high-stress travel situations.

• Physical Stamina: Ability to push passengers in wheelchairs for long distances and lift luggage (typically up to 50 lbs) throughout a shift.

• Reliability: Strong commitment to punctuality, especially for night-shift operations where team coverage is critical.

Mandatory Criteria

• Availability: Must be able to work flexible shifts, including weekends and holidays.

• Clearance: Ability to pass a 10-year federal background check and drug screen to obtain an RDU SIDA badge.

• Age: Must be at least 18 years of age.

Compensation & Comprehensive Benefits

• Pay Rate: $12.00 per hour + Tips. (Tips can significantly increase your take-home pay in this high-volume service role).

• Paid Training: Receive comprehensive, paid on-the-job training covering safety, etiquette, and airport logistics.

• Benefits: Access to various company benefits (eligibility may vary based on full-time or part-time status).

• Growth: Opportunity to work in a dynamic, “recession-proof” industry with a leading service provider.

Why Join Pacific Aviation at RDU?

Working at RDU allows you to be part of one of the fastest-growing airports in the country. This role offers a unique “moving office” environment where no two shifts are the same, and you have the immediate satisfaction of knowing you’ve made a passenger’s journey significantly easier.

The Organization & Culture Dallas-Fort Worth (DFW) is the “Heart of the American Network.” As the global headquarters and largest mega-hub for American Airlines, the culture here is the most concentrated expression of the “Forever Forward” philosophy. In 2026, the DFW environment is defined by immense scale and operational prestige. Working here means being at the center of a “city-within-a-city,” where the culture is fast-paced, highly structured, and deeply rooted in North Texas identity. Employees describe a sense of “Big Game” energy—every day involves coordinating over 800 daily departures. For 2026, the company has doubled down on “Day One” care, ensuring that the thousands of employees at the Robert L. Crandall Campus and the airport have immediate access to comprehensive medical and mental health support.

The Location: The Robert L. Crandall Campus & DFW Airport

• The Skyview Campus: Located at 1 Skyview Dr, Fort Worth, this 300-acre state-of-the-art headquarters houses the Integrated Operations Center (IOC), where every American flight worldwide is tracked in real-time.

• Dallas-Fort Worth International Airport (DFW): AA occupies nearly all of Terminals A, B, C, and D. In 2026, terminal modernization is a constant, with the new Terminal F expansion project currently a major focus for facilities and operations staff.

• The Training Center: DFW is home to the American Airlines Flight Academy, where pilots and flight attendants from across the globe come for initial and recurrent training in advanced full-motion simulators.