Job Summary: Clubhouse Crew (London Heathrow)

Virgin Atlantic is looking for hospitality-focused individuals to join their award-winning Clubhouse and Revivals lounges at London Heathrow. This isn’t just a waiting role; it’s about being an ambassador for the iconic Virgin brand. You will be responsible for creating a “sanctuary of comfort” for Upper Class and Frequent Flyer guests, serving seasonal menus and signature cocktails in a vibrant, high-end environment.

If you thrive in fast-paced hospitality and have a flair for tailored, professional service, this is a chance to build a career with one of the world’s most recognizable travel brands.

Key Responsibilities

1. The Virgin Welcome

Guest Relations: Greet high-value travelers with a warm, professional “Virgin smile,” introducing them to the lounge facilities.
Service Excellence: Deliver an immersive culinary experience, from placing seasonal plates to pouring specialty teas, coffees, and signature cocktails.
Proactive Hospitality: Anticipate guest needs—whether it’s an extra glass of bubbly or clearing plates—to ensure a seamless pre-flight experience.

2. Operations & Standards

Environment Management: Maintain a spotlessly clean, relaxing sanctuary for guests to unwind.
Uniform Standards: Uphold the highest grooming and presentation standards in the iconic Virgin Atlantic Clubhouse uniform.
Multi-tasking: Prioritize and manage multiple food and drink requests simultaneously during peak departure windows.

Role Details & Compensation

Location: London Heathrow Airport (LHR), Hounslow.
Contract: Permanent.
Salary (Full-Time): £26,374 per year (+ shift pay and benefits).
Salary (Part-Time): £13,011 per year (+ shift pay and benefits).
Full-Time Hours: 37.5 hours per week (4 on, 2 off shift pattern).
Part-Time Hours: 18.5 hours per week (3 on, 3 off shift pattern).
Shifts: Various starts between 05:00 and 23:00, including weekends and Bank Holidays.

Candidate Requirements

Essential Criteria:

Experience: Minimum 12 months in a food and beverage or high-end hospitality environment.
Stamina: Confident working on your feet for long periods in a fast-paced setting.
Vetting: Must be 18+ and able to acquire an Airside Pass ID (requires a clean criminal record and checkable history).
Commute: Must live within a 90-minute commute of Heathrow Airport.
Cool-off Period: Must not have applied unsuccessfully for this role within the last 6 months.

The Virgin Atlantic “Clubhouse” Experience

The Clubhouse is designed to feel like a private members’ club rather than a standard airport lounge. It often features unique amenities like deli stations, cocktail bars, and even spa services.

Why Join the “Virgin Family”?

Staff Travel: Access to Virgin Atlantic’s legendary concessionary travel scheme (hugely discounted flights for you and your nominees).
Professional Growth: Virgin is known for its “coach and develop” culture, offering clear pathways into senior hospitality or cabin crew roles.
Inclusive Culture: A strong commitment to diversity and belonging, where being “yourself” is encouraged.

Application Tip: Prepare for the Video Assessment

Virgin’s recruitment process is unique and focuses heavily on personality.

The Online Video: If you pass the initial screen, you’ll be asked for a video interview. Energy is everything. Ensure you are well-groomed, have good lighting, and let your personality shine through—Virgin hires “people,” not just “resumes.”
Attention to Detail: In your application, don’t just say you “served food.” Mention how you provided tailored service (e.g., remembering a guest’s drink preference or handling a complex dietary requirement).
Flexibility: Mention your ability to handle the 05:00 AM starts. Reliability is a key metric for airport operations because the Clubhouse must be ready before the first “Upper Class” check-ins arrive.

Next Steps: The closing date is Thursday 12th March 2026. Successful candidates will move to an online video assessment, followed by an in-person assessment center in Central London.

Gatwick Airport Limited (GAL) is the operational entity responsible for London Gatwick, the UK’s second-largest airport and the world’s most efficient single-runway operation. Majority-owned by VINCI Airports (50.01%) and managed by Global Infrastructure Partners (GIP), the airport serves as a critical piece of national infrastructure, connecting over 43 million passengers annually to more than 200 destinations.

In 2026, Gatwick is at a historic crossroads, transitioning into a dual-runway operation while aggressively pursuing its “Decade of Change” sustainability targets.

2026 Leadership Transition

A major shift in leadership occurred on September 1, 2025:

Pierre-Hugues Schmit succeeded Stewart Wingate as Chief Executive of London Gatwick.
Stewart Wingate moved into a newly created role as Managing Director, UK Airports for VINCI and GIP, overseeing Gatwick, Edinburgh, and Belfast International airports.

Key Company Highlights

Feature	Details
Specialization	Airport Operations, Ground Handling, and Infrastructure Management
Ownership	VINCI Airports (50.01%); GIP (49.99%)
Workforce	~3,200 direct employees (plus ~20,000+ across the airport campus)
2026 Milestone	Received planning consent for the £2.2bn Northern Runway Project
Sustainability	Committed to being a Net Zero airport (Scope 1 & 2) by 2030
Major Hub For	EasyJet (largest base), British Airways, and TUI

Major Projects & Infrastructure (2026)

Gatwick is currently executing a multi-billion pound Capital Investment Programme:

Northern Runway Project: Following government approval in late 2025, early-stage construction is underway to bring the existing standby runway into routine use. This will increase capacity to ~75 million passengers per annum by the 2030s.
Security Transformation: In 2025/26, Gatwick completed the installation of Next-Generation Security Scanners across 19 lanes, allowing passengers to keep liquids and electronics in their bags.
Pier 6 Extension: Work is progressing on an expansion that will add eight new aircraft stands, scheduled for completion by summer 2027.

Sustainability: “Decade of Change”

Gatwick is a global leader in sustainable aviation, aiming to hit Net Zero 20 years ahead of the UK’s 2050 target.

Electric Forecourt®: Opened in 2024, this dedicated EV charging hub serves passengers, staff, and local residents.
Decarbonization: A £250 million program is currently replacing gas boilers with heat pumps and transitioning the airport’s fleet to electric or Hydrotreated Vegetable Oil (HVO).
Biodiversity: The airport maintains high-performing woodland and grassland habitats on-site, having celebrated a decade of biodiversity recognition in late 2024.

Culture and Employee Benefits

Gatwick’s culture is defined by its vision “To be the airport for everyone.” It is known for its high-performance, safety-first environment where “no two days are the same.”

Pay & Bonus: Competitive salaries with annual performance-related bonuses for all staff.
Sustainable Travel: Significant discounts on local transport (up to 43% off buses; 25% off trains) and free on-site staff parking.
Health & Wellbeing: Private healthcare, virtual GP access, and an Employee Assistance Programme (EAP).
Community Engagement: Every employee is granted two paid volunteering days per year to support local causes.
Training: Extensive apprenticeship and graduate schemes, supported by an interactive “Career Pathways Map” for internal progression.

To apply for this job please visit careers.virginatlantic.com.