Job Summary

The Terminal Coordinator (Terminal Operations Delivery) at the Vancouver Airport Authority (YVR) is a high-impact role within the Readiness and Delivery team. You are the “Operational Bridge” that ensures new projects, facility changes, and system upgrades transition into the live airport environment without disrupting the passenger journey. This position requires the “wit” to interpret complex statistical data and the “grit” to lead integrated trials in a 24/7 terminal that never stops moving.

Job Details

Employer: Vancouver Airport Authority (YVR).
Location: Richmond, BC (On-site at Sea Island).
Position Type: Full-time Term (to March 2027).
Salary Range: $75,766 – $99,027 per annum (37.5-hour work week).
Reporting To: Manager, Terminal Operations (Readiness and Delivery).

Key Responsibilities

Operational Readiness (ORAT): Lead integrated operational trials to ensure that staff, systems, and equipment are ready for “Go-Live” scenarios.
Change Management: Develop and implement contingency plans for planned disruptions, ensuring that passenger, baggage, and aircraft flows remain optimized and safe.
Data-Driven Decisions: Conduct audits, performance monitoring, and data collection to provide visibility into live operations and improve service delivery.
Stakeholder Integration: Facilitate meetings and deliver presentations to align internal departments and external partners who may have competing priorities.
Process Documentation: Draft operational procedures, briefings, and training materials to standardize new workflows.
Irregular Operations (IROPS): Create service delivery change management plans to handle unexpected impacts on terminal flow.

Candidate Profile

Experience: 5 years of recent experience in airport planning, operational research, or statistical modeling.
Education: Minimum 2 years of post-secondary education in Aviation Management, Business, or Logistics.
Technical Wit: Strong analytical ability to assess cause-and-effect implications across interdependent airport systems.
Methodologies: Familiarity with Lean Six Sigma, Change Management, or Project Management concepts (designation is an asset).
Communication: Exceptional negotiation and facilitation skills; French language skills are considered a “Plus” for federal language obligations.
Software: Proficiency in Microsoft 365, with specific competency in SharePoint.

Technical Insights: The Readiness & Delivery Framework

At YVR, “Delivery” means ensuring that a project doesn’t just finish on paper, but functions perfectly on the terminal floor.

ORAT (Operational Readiness and Airport Transfer): This methodology is used to bridge the gap between construction and operations. You will simulate “Stress Days” where you test how new gates or baggage carousels handle peak-hour loads.
Impact Mitigation: You will use statistical techniques and simulation modeling to predict how closing a specific security lane for maintenance will impact wait times throughout the rest of the terminal.
The Passenger Journey: You view the airport through a “Touchpoint” lens—from the curb to the gate—ensuring that every change enhances the efficiency of the flow.

Job Description

Do you believe that the most successful project is the one the passenger never notices? The Vancouver Airport Authority is seeking a Terminal Coordinator (Terminal Operations Delivery) to join our team of trailblazers. We aren’t just managing space; we are ensuring the business continuity of Canada’s premier trans-pacific hub. If you have the “grit” to lead complex operational trials and the “wit” to translate raw data into actionable change management plans, you belong at YVR.

In this role, you are a “Readiness Architect.” You understand that a safe and seamless passenger experience depends on the meticulous coordination of people, systems, and equipment. Your goal is to provide “Excellence in Operational Delivery,” making the right decisions at the right time to mitigate risk. We look for “Integrity-first” self-starters who are ready to support innovation and lead our stakeholders through a dynamic, changing environment.

Joining YVR means joining an organization that values flexibility, leadership, and customer excellence. We offer a competitive salary, a supportive team culture, and the opportunity to work on projects that connect our province to the world. If you are an operations professional with a commitment to “Continuous Improvement and Operational Success,” we invite you to apply and help us deliver the future of YVR.

Vancouver Airport Authority: A Gateway of Innovation

The Vancouver Airport Authority (YVR) is a community-based, not-for-profit organization that manages the award-winning Vancouver International Airport. Its culture is deeply rooted in its mission to “Connect BC Proudly to the World,” driven by core values of safety, teamwork, accountability, and innovation. Employees describe a supportive, forward-thinking environment that emphasizes diversity and a “people-first” philosophy, often leading to its recognition as a top employer in British Columbia.

Located on Sea Island in Richmond, BC, the Authority operates within a stunning geographical context—surrounded by the Fraser River and the Pacific Ocean. This unique setting integrates modern infrastructure with a profound respect for the land, highlighted by a long-standing partnership with the Musqueam First Nation. Working here means being part of a 24/7 “living ecosystem” that serves as a vital economic and cultural hub for the Pacific Northwest.

To apply for this job please visit careers.yvr.ca.