Guest Service Assistant – Ibis Styles Glasgow George Square

Job Summary: Guest Service Assistant

Ibis Styles Glasgow George Square is looking for a high-energy Guest Service Assistant to join their team. Managed by RBH Hospitality Management—recently rated a “Top 30 Best Place to Work in Hospitality”—this role is perfect for someone who enjoys a varied workday. Unlike a traditional hotel desk job, this is a multi-skilled position where you will handle everything from front desk operations to food and beverage service.

Key Responsibilities

• Front-of-House Ambassador: Act as the face of the hotel, managing the check-in and check-out process and providing a warm Glasgow welcome.

• Concierge & Support: Be the local expert for guests, offering recommendations for dining and attractions while handling calls and emails.

• F&B Operations: Work in a licensed bar (preparing and serving drinks) and assist in the kitchen with meal preparation and service.

• Financial Accuracy: Process bookings and payments with high attention to detail to ensure a hassle-free stay.

• Facility Maintenance: Perform cleaning duties (both Front and Back of House) and coordinate with housekeeping and maintenance teams to resolve guest requests.

• Problem Solving: Navigate fast-paced shifts and special requests with a positive, “can-do” attitude.

Role Details

• Location: George Square, Glasgow (City Centre).

• Work Type: Part-time.

• Management: RBH Hospitality Management.

Candidate Requirements

• Personality: A naturally welcoming and bright personality who thrives on human connection.

• Versatility: Willingness to “jump in” across different departments (Bar, Kitchen, Reception) as needed.

• Communication: Strong verbal and written skills for guest interaction and team coordination.

• Reliability: Sharp attention to detail and the ability to stay calm under pressure.

• Adaptability: High energy levels for a fast-paced city centre environment.

Employee Benefits

• Financial Perks: Competitive pay, Life Insurance, and Wagestream (access your pay as you earn it).

• Savings: Free meals on duty (estimated value of over £1,000 per year) and 30% F&B discounts at RBH hotels.

• Travel: Discounted hotel room rates for you, your friends, and your family.

• Wellbeing: Enhanced parental leave, an additional day off for your birthday, and an Employee Assistance Programme.

• Career Growth: Course sponsorship opportunities and “Refer a Friend” bonuses up to £250.

Why this role is “The Ibis Styles Way”

Ibis Styles hotels are known for being personality-led rather than just process-led. In this George Square location, the team operates with a “one team” mentality. You aren’t just a receptionist; you are a host. This means you might start your shift checking in a tour group and end it crafting a perfect coffee or drink at the bar.

Application Tip: Emphasize your Versatility

Because this role includes bar and kitchen duties alongside reception, the hiring manager is looking for flexibility.

1. Mention your “Hospitality Heart”: If you have experience in retail, bar work, or a previous hotel role, highlight how much you enjoy the variety of the work.

2. Local Knowledge: Since George Square is a hub for tourists, mentioning your knowledge of Glasgow’s “hidden gems” (best brunch, quickest route to the West End) will show you can add immediate value.

3. Teamwork: Give a specific example of a time you helped a teammate in a different department during a busy rush.

   RBH Hospitality Management is one of the UK’s leading independent hotel management companies, offering a comprehensive, in-house solution for hotel owners and investors. Headquartered in Glasgow, the firm manages a diverse portfolio of over 50 properties ranging from economy brands to upper-upscale and luxury hotels. RBH acts as a key operational partner for major international brands—including Hilton, IHG, Marriott, Accor, and Wyndham—leveraging its 25 years of expertise to drive asset value through specialized revenue management, capital project oversight, and guest-centric operations.

   Culture and Location

   RBH is headquartered at 40 Brand Street, Glasgow, G51 1DG, which it considers the “real home” of the business. Its culture is defined by an “infectious passion for hospitality” and a commitment to being a “people-first” organization. This is anchored by their “Tree of Life” health and wellbeing program and the “Pyramid” fast-track talent development scheme. As the first hospitality business to achieve Platinum accreditation in the Mental Health Charter, RBH fosters a transparent, collaborative, and inclusive environment that encourages staff to “Just Be You.”

   Key Company Highlights

   Feature	Details
   Specialization	Full-service third-party hotel management & capital projects
   Glasgow HQ	40 Brand Street, Glasgow, G51 1DG
   Portfolio	50+ hotels across the UK (1,500+ staff managed)
   Key Partners	Hilton, Marriott, IHG, Accor, and Wyndham
   Market Edge	Only UK operator with two Primary Authority Partnerships (Fire/Health & Safety)

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   Strategy & Innovation

   Under the leadership of CEO David Hart, RBH is currently executing its “2025 Strategy,” which focuses on aggressive portfolio growth and a robust “Giving Something Back” ESG program. Recent innovations include a UK-wide partnership with the Swurf app to transform hotel public spaces into vibrant hybrid-working hubs and a heavy investment in business performance analytics to provide investors with industry-leading data transparency.