Call Center/Customer Support Executive (Phone Support/Writing Skills)

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Website Trigyn

Job Overview: Call Center / Customer Support Executive

Trigyn Technologies is recruiting for a Customer Service Executive to support a direct government client on-site in Long Island City, NY. This is a high-responsibility role within the public sector, requiring a blend of empathetic phone support, technical research, and strong written communication skills.

This position is ideal for individuals who are organized, comfortable navigating complex databases, and dedicated to serving the diverse community of New York City.

Key Responsibilities & Operational Support

Inquiry Management & Translation

  • Active Call Handling: Answer a high volume of incoming calls, utilizing the Language Line to facilitate communication for callers requiring translation services.

  • Intake & Submission: Listen to, clarify, and confirm customer concerns. Accurately submit complaints or relevant work order numbers into an online portal.

  • Smart Transfers: Identify maintenance-related requests and transfer callers to the appropriate contact center representatives or provide alternative options for non-departmental inquiries.

Communication & Clerical Oversight

  • Correspondence Assessment: Review written inquiries and emails to determine which issues require immediate management intervention or priority attention.

  • Data Research: Utilize computer databases and spreadsheets to research information needed to provide accurate responses to complex inquiries.

  • Administrative Support: Perform essential clerical tasks and provide technical computer support to ensure the office runs smoothly.

Qualifications & Requirements

Educational & Experience Pathways

  • Option 1: A Baccalaureate degree from an accredited college or university.

  • Option 2: An Associate degree plus 2 years of full-time customer service/help desk experience.

  • Option 3: A High School diploma plus 4 years of relevant full-time experience.

  • Government Substitution: One year of NYC government work experience can be substituted for two years of standard experience.

Essential Skills

  • Technical Literacy: Experience with various computer programs, including online forms, portals, and database management.

  • Communication Excellence: Strong oral and written communication skills (Note: A writing sample may be required during the interview process).

  • Adaptability: The ability to work independently while contributing positively to a group environment.

Position Logistics

  • Location: Long Island City, NY (On-site).

  • Schedule: Monday to Friday, 9:00 am – 5:00 pm.

  • Priority Hiring: Residents of the New York City Housing Authority (NYCHA) are strongly encouraged to apply.

Why Apply Through Trigyn?

Trigyn Technologies is a highly stable, CMMI Level 5 certified company with over 35 years of experience in government staffing. Working here provides:

  • Government Exposure: Gain valuable experience working within a New York City government agency.

  • Structured Environment: Enjoy a predictable, full-time weekday schedule.

  • Community Impact: Directly assist fellow New Yorkers in navigating city services and resolving housing-related issues.

Application Process

For an immediate response, you can call 732-876-7623 or email your resume to RecruiterKS@Trigyn.com. Be sure to mention your proficiency with databases and your experience handling sensitive customer inquiries.

The Company & Culture Trigyn Technologies is a multi-national IT services firm with a reputation for being a “trusted digital transformation partner.” Its culture is deeply influenced by its heavy involvement with public sector and intergovernmental organizations (notably the United Nations). Employees often describe a workplace that is process-driven, secure, and multicultural. Because much of the work involves long-term government contracts, the environment tends to offer a higher degree of job security and stability than typical tech startups. The culture is characterized by a “clear sense of purpose,” with a focus on delivering cost-effective, high-quality solutions that “improve the lives of people around the world.”

The Location In New York City, Trigyn operates from a high-profile hub at 450 Lexington Avenue (near Grand Central). This office is the strategic center for their North American public sector business. Working here places you at the intersection of private tech and global governance. The New York team manages massive, multi-year contracts for major city agencies and international bodies. The environment is described as fast-paced and high-volume, where consultants and contractors must navigate the complex administrative requirements of large-scale public utilities and organizations like the UN, NYPA, and NYC Housing Authority.

To apply for this job please visit www.trigyn.com.