Retail Product Specialist — Customer Service

Website Skechers

Job Summary

The Retail Product Specialist at Skechers is an “energy-first” sales role within one of the world’s most recognizable footwear brands. Based in Calgary, you will act as a technical expert on comfort technology—specializing in everything from high-performance athletic gear to casual lifestyle footwear. This is a high-growth, entry-level position designed for someone who has the “wit” to master complex product features (like Arch Fit or Memory Foam) and the “grit” to drive sales in a high-traffic, fast-paced retail environment.


Job Details

  • Employer: Skechers (Global leader in the footwear industry).

  • Location: Calgary, AB.

  • Position Type: Full-time.

  • Compensation: $60,000 – $80,000 per year.

    • Note: This range is highly competitive for the sector and often includes a combination of base pay plus high-yield sales commissions and bonuses.

  • Perks: Flexible scheduling for work-life balance, significant employee discounts, and clear career progression tracks.

  • Estimated Average Salaries: In the 2026 Alberta retail market, a specialized Product Specialist at a brand like Skechers can reach the $80,000 mark by consistently exceeding individual sales targets and taking on additional operational leadership responsibilities.


Core Responsibilities

  • Customer Consultation: Provide an “exemplary guest experience” by engaging with customers to understand their lifestyle needs and recommending the perfect footwear solution.

  • Product Expertise: Maintain a deep understanding of Skechers’ diverse product lines and comfort technologies to act as a trusted advisor to shoppers.

  • Sales Goal Achievement: Actively contribute to reaching daily and monthly store KPIs (Key Performance Indicators) through proactive selling and upselling.

  • Store Operations: Support the management team with inventory processing, restocking, and maintaining visual merchandising standards to keep the store “launch-ready.”

  • Logistics & Organization: Assist in the stockroom with receiving shipments and organizing inventory to ensure rapid retrieval of sizes for customers.

  • Brand Advocacy: Represent the “Skechers lifestyle” by maintaining a high-energy, positive presence on the sales floor.

Candidate Requirements

  • Experience: While an “entry-level” role, previous experience in customer service or retail sales is highly valued.

  • Attributes: Enthusiastic, detail-oriented, and a “people person” who thrives on face-to-face interaction.

  • Communication: Strong verbal skills to clearly explain product benefits and build rapport with a diverse Calgary clientele.

  • Physical Stamina: Ability to stay mobile on the sales floor for 8-hour shifts and handle stock movements.

  • Ambition: A desire for growth—Skechers prioritizes internal promotions for future management roles.


Job Description

Do you have a passion for style and a drive for success? Skechers is looking for a Retail Product Specialist to join our Calgary team. We aren’t just selling shoes; we are providing the comfort that helps our customers take on their day. If you have the “grit” to manage a busy weekend rush and the “wit” to educate a guest on the science of comfort, you belong in our “winning culture.”

In this role, you are a “Comfort Consultant.” You understand that every customer has a different story—whether they are training for a marathon or looking for the perfect pair of work shoes. Your goal is to make sure they walk out of our doors feeling better than when they walked in. We look for individuals who are “obsessively passionate” about service—those who see a customer in need and jump in to provide an unforgettable experience.

Joining Skechers means joining a global family that values innovation and your personal growth. We offer a compensation package that is among the best in the industry, alongside a culture that respects your time through flexible scheduling. We provide a fun, fast-paced environment where your hard work is rewarded with competitive pay and unlimited opportunities to move up the ladder. If you are a self-motivated professional ready to start a career with a global leader, we invite you to apply.

Skechers | Calgary, AB

Skechers (Skechers U.S.A., Inc.) is a global leader in the lifestyle and performance footwear industry. Headquartered in Manhattan Beach, California, the “Comfort Technology Company®” has a robust retail and operational presence in Calgary. In the local market, Skechers is known for its wide variety of footwear—ranging from specialized “Slip-Ins” and performance running shoes to rugged work boots—targeting almost every age group and lifestyle.

Company Culture: “People-First & Competitive Comfort”

The culture at Skechers is defined by a blend of global corporate strategy and a fast-paced, high-energy retail environment.

  • Mutual Respect & Mindfulness: Corporate messaging emphasizes a culture where mindfulness and respect are key to success. This translates into an inclusive environment that values diverse perspectives and creative problem-solving.

  • Driven & Goal-Oriented: The retail culture is notably competitive. Associates (often called “Product Specialists”) are encouraged to meet and exceed daily sales targets and KPIs, with a heavy emphasis on product knowledge and “comfort innovation.”

  • Collaborative Support: Employees frequently highlight the “family-like” atmosphere in Calgary stores. Despite the pressure of sales goals, the teams are known for their supportive nature, especially when training new hires or managing busy weekend shifts.

  • Efficiency and Urgency: The workplace values a “proactive mindset.” Whether it’s managing high-volume inventory or ensuring a seamless checkout process, associates are expected to work with a sense of urgency to maintain the brand’s high standards.

Locations: The Calgary Footprint

Skechers operates a variety of store formats in Calgary, ranging from large-scale warehouse outlets to high-traffic shopping center locations.

Skechers Warehouse Outlet – NE Calgary

  • Located at 3320 20 Ave NE #101, Calgary, AB.

  • Regional Hub: This is one of the largest locations in the city, offering a massive inventory of footwear and apparel at warehouse pricing. It serves as a primary destination for families and budget-conscious shoppers in the northeast.

Skechers – Signal Hill Centre

  • Located at 5967 Signal Hill Centre SW, Calgary, AB.

  • Westside Destination: A popular retail spot for west Calgary residents, known for its focus on the latest lifestyle and “Originals” collections.

Skechers – CF Chinook Centre

  • Located at 6455 Macleod Trail SW, Calgary, AB.

  • High-Traffic Retail: Situated in Calgary’s premier shopping mall, this location focuses on high-end performance gear and the brand’s most recent fashion-forward collaborations.


Core Footwear Technologies

Technology Focus Key Feature
Skechers Hands Free Slip-ins® Accessibility Designed for easy entry without needing to bend over or use hands.
Arch Fit® Podiatrist Support Certified arch support developed with 20 years of data.
Hyper Burst® Performance An ultra-lightweight, resilient foam used in GOrun performance shoes.
Memory Foam™ Comfort Contours to the foot for immediate pressure relief and all-day comfort.
Skechers Work Safety Slip-resistant outsoles and safety-toe protections for industrial environments.

Associate Benefits: “Supporting Your Journey”

Skechers offers a comprehensive “Total Rewards” package that balances financial incentives with personal well-being:

  • Generous Discounts: A major perk is the 30% to 50% discount on Skechers footwear and apparel, along with exclusive “Friends and Family” discount events.

  • Competitive Pay & Commission: Retail roles in Calgary typically start around $20.00/hour, with many positions offering uncapped commission on sales, providing a direct financial incentive for high performance.

  • Comprehensive Health: Full-time permanent staff and managers have access to extended health, dental, and vision insurance.

  • Financial Wellness: Support for long-term planning through 401(K) matching (for eligible corporate roles) and an Employee Stock Purchase Plan.

  • Work-Life Balance: Flexible scheduling options designed to accommodate students and those looking for part-time, high-energy work environments.

To apply for this job please visit careers.skechers.com.