Job Summary

The Airport Customer Service Agent at Executive Flight Centre (EFC) is a high-visibility role within Calgary’s aviation sector. Unlike standard commercial airline roles, EFC often supports private, corporate, and industrial charter flights, meaning you will provide “white-glove” service to a diverse clientele. This position is a blend of hospitality and high-stakes security, requiring the “wit” to manage complex flight manifests and the “grit” to handle the physical and logistical demands of an active airfield.

Job Details

Employer: Executive Flight Centre Group Ltd (EFC)
Location: Calgary, AB (YYC International Airport / Private Hangars)
Position Type: Part-time
Compensation: $30,000 – $60,000 per year.
Perks & Benefits:
- Flight Benefits: Access to travel perks.
- Healthcare: Free health and dental coverage, specifically for part-time employees—a rare and valuable benefit in the aviation industry.
- Growth: Clear pathways into flight operations, dispatch, or management.
Estimated Average Salaries: In the 2026 Alberta aviation services market, entry-level agents typically earn $19.50 – $24.00 per hour, with total annual compensation reaching the higher end of the bracket through overtime and seniority premiums.

Core Responsibilities

Passenger Processing: Lead the check-in process, verifying travel documents, issuing boarding passes, and managing baggage tagging.
Security Compliance: Ensure all passengers and luggage adhere to Transport Canada security regulations and internal safety protocols.
Flight Support: Coordinate with flight crews and ground operations to ensure on-time departures and arrivals.
Problem Resolution: Manage flight delays, re-bookings, or passenger concerns with a calm and professional demeanor.
Physical Demands: Assist with baggage handling, guiding passengers across the tarmac, and standing for long periods in a dynamic environment.
Safety Observation: Maintain a “Safety-First” mindset, identifying and reporting potential hazards in the terminal or on the ramp.

Candidate Requirements

Experience: Minimum of two years in a high-volume customer service role.
Communication: Exceptional verbal and written skills; the ability to relay technical flight information clearly to passengers.
Physical Ability: Must be able to lift up to 50 lbs (luggage) and remain mobile throughout the shift.
Security Clearance: Ability to obtain and maintain a Restricted Area Identity Card (RAIC) through a background check.
Flexibility: Willingness to work a variety of shifts, including early mornings, late nights, weekends, and holidays.

Job Description

Are you a “people person” with a passion for the sky? Executive Flight Centre is seeking an Airport Customer Service Agent to join our Calgary team. We aren’t just moving passengers; we are providing the first and last impression for travelers in the corporate and private aviation world. If you have the “grit” to manage a busy terminal and the “wit” to solve logistical puzzles on the fly, you are the professional we need.

In this role, you are the face of the airport. You understand that travel can be stressful, and your goal is to make the check-in process “seamless and effortless.” Whether you are assisting a corporate executive with a tight schedule or ensuring a charter group is safely processed for an industrial flight, your attention to detail keeps our operations soaring. We look for “Integrity-first” individuals who treat every passenger with respect and prioritize safety above all else.

Joining EFC means joining a premier aviation leader that truly values its part-time staff. We offer a competitive salary, free health and dental benefits, and the kind of flight perks that make a career in aviation so rewarding. We provide a supportive, fast-paced environment where your professionalism is recognized and your career development is a priority. If you are a self-motivated professional with a great attitude and a commitment to “Exemplary Service,” we invite you to apply.

Executive Flight Centre Group Ltd (EFC) | Calgary, AB

Executive Flight Centre (EFC) is a premier aviation service provider headquartered in Calgary. Tracing its roots back to 1946, EFC has grown from a single fixed-base operation (FBO) at the Calgary International Airport into a vast network across Western Canada. The company is a diversified leader, specializing in everything from high-end private aviation services and fuel management to large-scale industrial aerodrome operations and real estate development.

Company Culture: “The Four Pillars of Executive Standards”

The culture at EFC is defined by a structured hierarchy of values designed to ensure a seamless experience in the high-stakes world of aviation.

Safety First: Safety is the absolute priority and the corporate mission. The culture emphasizes a “zero-tolerance” attitude toward unsafe acts and encourages a proactive, visible leadership approach to health and environmental protection.
Operational Efficiency: The workplace values the “smoothest possible operation.” This means prioritizing speed and precision in fueling, check-in, and aircraft handling to minimize delays for corporate and private travelers.
The “VIP” Mindset: Despite being a large operation, EFC maintains a culture of Courtesy. Employees are trained to treat every guest—from a student pilot to a CEO—as a VIP, respecting diversity and providing highly personalized service.
Professional Image: EFC prides itself on a “seamless performance.” The culture demands that the appearance of facilities and team members always enhances, rather than distracts from, a positive guest experience.

Locations: The Calgary Hubs

EFC maintains two distinct and critical footprints within the Calgary International Airport (YYC) area.

Executive Flight Centre Home Office

Located at 200, 680 Palmer Road NE, Calgary, AB.
Corporate Nerve Center: This is the administrative heart of the 19-location network. It houses the executive leadership, finance, and human resources teams, as well as EFC Developments Ltd., which handles aviation-focused real estate and construction.

Executive Flight Centre Calgary FBO

Located at 400, 1312 Aviation Park NE, Calgary, AB.
Full-Service Terminal: This is the “front line” for private and corporate aviation. It features an executive lounge, customs clearance, aircraft de-icing, and hangarage.
Workforce Terminal: A major part of this location’s operations involves managing “Fly-In/Fly-Out” (FIFO) personnel for Alberta’s energy sector, providing specialized check-in and lounge facilities for large groups.

Core Business Divisions

Division	Scope of Work
FBO & Airport Services	Ground handling, passenger services, grooming, and VIP lounge management.
Fuel Services	Bulk fuel supply (Jet A1/100LL), into-plane fueling, and mobile tanker operations.
Aerodrome Management	Managing remote airstrips for major industrial partners like CNRL in the oil sands.
EFC Developments	Specialized construction, renovations, and property management for aviation facilities.
AGFT	Designing and supporting specialized aviation fueling systems and hardware.

Employee Benefits: “Investing in the Flight Crew”

EFC is recognized for its commitment to internal growth and sharing its success with those who make it possible:

Profit Sharing: A unique pillar of their mission is the commitment to sharing company profits with employees and stakeholders.
Career Pathing: The company has a strong history of internal mobility—it’s common for team members to start on the “ramp” (aircraft handling) and move into office administration or leadership roles.
Total Compensation: Full-time staff receive a comprehensive group benefits package, including extended health, dental, and vision care.
Safety & Training: Extensive on-the-job training is provided, particularly for specialized roles like Aircraft Refuelers and Airfield Operators, ensuring everyone has the tools to work safely.

To apply for this job please visit www.efcaviation.ca.