Job Summary

The Data Entry & Customer Support Specialist at XBP Global is a high-accuracy, operational role within a global leader in workflow automation and business process management. Based in Calgary, you will be responsible for the “front-end” of the automation pipeline—transforming raw physical and digital documents into clean, actionable data. This position is ideal for a detail-oriented professional who enjoys the “grit” of high-volume processing and has the “wit” to troubleshoot complex data discrepancies before they impact the client’s workflow.

Job Details

Employer: XBP Global (A global leader in Business Process Automation).
Location: Calgary, AB.
Position Type: Full-time.
Compensation: $30,000 – $60,000 per year.
Corporate Culture: Fast-paced, technology-driven, and focused on precision.
Estimated Average Salaries: In the 2026 Alberta business services sector, specialized Data Entry Specialists at global firms typically earn between $42,000 and $50,000, with the higher end of the $60k bracket reserved for those who take on quality assurance (QA) or team lead responsibilities.

Core Responsibilities

Data Processing: Perform high-speed, high-accuracy data entry from various source documents into proprietary automation systems.
Document Batching: Organize and prepare physical and digital files for processing, ensuring that batch integrity and tracking standards are met.
Verification & QA: Cross-reference entered data against source documents to ensure 100% accuracy and compliance with client-specific rules.
Troubleshooting: Identify and resolve data entry errors or system “hiccups,” escalating recurring technical issues to the automation team.
Record Maintenance: Update and maintain digital records, ensuring they are searchable, organized, and properly archived.
Physical Handling: Assist in the movement and storage of document batches, which may include lifting boxes or navigating different warehouse/office environments.

Candidate Requirements

Education: High school diploma or GED is required.
Experience: Proven experience in data entry or a high-volume administrative role.
Technical Skills: Exceptional typing speed and accuracy (WPM targets often apply); proficiency in English.
Soft Skills: Adaptability to work in various environments (office vs. processing center) and a high level of self-motivation.
Physical Ability: Willingness to engage in physical activities related to document handling and batching.

Job Description

Are you a “data perfectionist” who thrives on organization and accuracy? XBP Global is seeking a Data Entry & Customer Support Specialist to join our Calgary team. We don’t just move data; we optimize the workflows that keep global businesses running. If you have the “grit” to manage high-volume document batches and the “wit” to catch a single digit out of place, you are a perfect fit for our automation-driven environment.

In this role, you are the foundation of our technology. You understand that “automation” only works if the initial data is perfect. That’s why we look for specialists who take pride in their “error-free” record. Whether you are troubleshooting a data mismatch or organizing a new batch of documents for the scanners, your goal is to ensure the highest level of record integrity. We value “Reliability-first” individuals who can adapt quickly to new tasks and maintain focus in a dynamic processing center.

Joining XBP Global means joining a global innovator that values your contribution to the digital transformation of our clients. We offer a competitive salary range and a work environment that is both challenging and rewarding. We provide the tools and training you need to become an expert in workflow automation, offering a stable career path in an increasingly digital world. If you are a self-motivated professional with a high school diploma and a passion for precision, we invite you to apply and help us power the future of business.

XBP Global | Calgary & Business Automation Hub

XBP Global (XBP Global Holdings, Inc.) is a multinational leader in business process automation (BPA) and workflow optimization. In July 2025, the company underwent a major transformation when XBP Europe acquired Exela Technologies BPA, LLC, rebranding the combined entity as XBP Global. In Calgary, the company operates as a key service delivery center, focusing on high-volume data management and digital transformation for global clients in banking, healthcare, and insurance.

Company Culture: “AI-Orchestrated Innovation”

The culture at XBP Global is characterized by the merging of traditional business processing with cutting-edge “Agentic AI.”

Hyper-Automation Mindset: The internal environment is driven by the goal of “hyper-automation.” Employees are encouraged to rethink manual workflows, using AI-powered tools to create smarter, faster, and more seamless processes for clients.
Supportive Diversity: With a workforce of approximately 11,000 professionals across 20 countries, the culture is inherently global. Team members are described as “curious experts” who are encouraged to collaborate across borders to share different viewpoints and innovative solutions.
Ethics and Transparency: The company places a high premium on integrity, operating under a robust set of ethics and compliance policies designed to earn the trust of its Fortune 100 client base.
Growth and Learning: XBP promotes a “Career Accelerator” environment. Through structured onboarding, mentorship programs, and internal mobility, the company focuses on helping both new joiners and experienced pros stay at the forefront of the technological revolution.

Location: The Calgary Service Center

XBP Global maintains a strategic operational footprint in Calgary, primarily focused on transaction processing and customer support services.

Calgary Operations Center

Located in the T2G 0H5 area of Calgary (near the downtown/Beltline district).
High-Volume Processing Hub: This site is a primary location for the company’s Enterprise Information Management and Digital Mailroom services. It serves as a staging ground where physical documents are digitized, categorized, and routed through AI-powered platforms.
Production Environment: Unlike a standard corporate office, the Calgary site includes production floors and computer rooms designed for rapid data entry, document batching, and high-security record management.
Local Employment Hub: The Calgary office is a consistent recruiter for the region, offering roles ranging from Customer Service Associates to specialized Data Entry and Workflow Coordinators.

Core Automation Solutions

Suite	Focus	Application
Bills & Payments	Financial Liquidity	Connecting buyers and suppliers to expedite payments and optimize cash flow.
Agentic AI	Enterprise Intelligence	AI virtual agents and chatbots that handle 24/7 customer engagement.
Digital Mailroom	Information Management	Securely digitizing and routing physical mail into searchable, digital workflows.
Healthcare AI	Revenue Cycle	AI-native coding that auto-suggests CPT/ICD codes to reduce claim denials.
IDP (Intelligent Document Processing)	Unstructured Data	Transforming complex documents into actionable data using proprietary AI.

Associate Benefits: “Empowering the Workforce”

XBP Global provides a “Total Rewards” package focused on stability and professional development for its Calgary-based team:

Career Development: A strong focus on internal promotion and “Learning & Development” modules that help employees transition from entry-level processing to technical and management roles.
Supportive Workplace: Recognition frameworks and “employee-first” solutions designed to enhance engagement and foster a sense of belonging in a multinational setting.
Health & Wellness: Comprehensive benefits including medical and dental coverage, along with a focus on safety awareness within the production environment.
Digital Work Options: While many Calgary roles are site-specific due to document security, the company’s “Agentic AI” shift supports a “work from anywhere” philosophy for various technical and support positions.

To apply for this job please visit xbpglobal.com.