Job Summary

The Engagement Centre Specialist at Avanti Software Inc. (supporting a prominent Calgary-based charity) is a mission-driven customer service role. You will serve as the primary point of contact for a community-focused organization, managing high volumes of inbound and outbound communication. This position is ideal for a “people-first” professional who can balance the technical precision of data management with the genuine empathy required to support a charitable cause.

Job Details

Employer: Avanti Software Inc. (on behalf of a Calgary-based Charity partner).
Location: Calgary, AB.
Position Type: Part-time.
Compensation: $15.00 – $18.29 per hour.
Requirements: Must successfully pass a Police Information Check (PIC) due to the sensitive nature of charitable donor and client data.
Corporate Culture: Community-focused, empathetic, and impact-driven.
Estimated Average Salaries: In the 2026 Alberta non-profit sector, entry-level engagement roles typically offer competitive hourly rates that include additional “soft benefits” such as professional development in CRM management and potential health spend accounts for part-time staff.

Core Responsibilities

Exceptional Service: Provide high-quality support to donors, volunteers, and community members via phone, email, and digital chat.
Call Management: Manage high-volume inquiries efficiently while maintaining a calm and professional demeanor.
Information Accuracy: Accurately record and update constituent information in the organization’s database or CRM (Customer Relationship Management) system.
Impact Advocacy: Communicate the charity’s mission and current initiatives to inspire continued community engagement and support.
Problem Resolution: Resolve inquiries or concerns with a “solutions-oriented” approach, escalating complex cases as necessary.
Documentation: Maintain detailed logs of interactions to ensure continuity of care and service for all community stakeholders.

Candidate Requirements

Communication: Exceptional verbal and written communication skills with a focus on active listening.
Character: A deep-seated dedication to making a positive social impact in Calgary.
Integrity: Must be able to handle sensitive information with total confidentiality and professionalism.
Tech Savvy: Ability to learn and navigate engagement software and database systems quickly.
Adaptability: Comfortable working in a dynamic environment where the needs of the community can shift rapidly.

Job Description

Do you believe that every phone call is an opportunity to change a life? Avanti Software is seeking an Engagement Centre Specialist to support one of Calgary’s most impactful charities. We aren’t just looking for a “call taker”; we are looking for a community advocate who has the “wit” to manage complex software and the “empathy” to connect with people from all walks of life. If you want a role where your work translates directly into community support, we want you on our team.

In this role, you are the voice of the organization. You understand that for many, you are the only point of contact they will have with the charity, and you treat every interaction as a chance to build trust. Whether you are assisting a donor with their contribution or helping a volunteer find their next opportunity, your goal is to provide “service with heart.” We look for “Integrity-first” individuals who thrive on building relationships and who can represent our mission with pride and professional excellence.

Joining this team means joining a collaborative environment that values your contribution to the greater good. We offer a competitive hourly wage and a workplace culture that prioritizes the well-being of its staff so they can best serve the community. If you are a self-motivated professional with a clean record and a passion for helping others, we invite you to apply and help us continue to make Calgary a more resilient and supportive city for everyone.

Avanti Software Inc. | Calgary & Fully Distributed Team

Avanti Software Inc. is a premier Canadian Human Capital Management (HCM) software provider headquartered in Calgary. Founded in 1980, the company specializes in end-to-end, cloud-based HR and payroll solutions tailored specifically for mid-sized Canadian organizations. Avanti is recognized for its deep expertise in Canadian legislative compliance, helping over 300 businesses navigate the complexities of payroll, benefits, and workforce management.

Company Culture: “Reshaping the Future of HCM”

Avanti’s culture is defined by a modern, high-growth tech mindset that balances technical rigor with a “human-first” philosophy.

Fully Distributed Mindset: In recent years, Avanti has transitioned into a fully distributed team. The culture is built on trust and accountability, allowing employees to work from anywhere in Canada while remaining deeply connected through digital collaboration tools.
Impact and Ownership: The workplace is characterized as one where “every person makes an impact.” There is a strong emphasis on moving fast, taking ownership, and delivering real-time value to clients.
Great Place to Work: Avanti is consistently certified as a Great Place to Work® in Canada, with high employee engagement scores. It has also been recognized as one of the Best Workplaces in Technology and Best Workplaces in Alberta.
Transparent Communication: The culture values openness, which is reflected in their hiring practices—they are one of the few tech firms that routinely include salary ranges in all job postings to ensure transparency from the first interaction.

Location: The Calgary HQ & Remote Connectivity

While the team is distributed across the country, Avanti maintains its strategic and historical roots in Calgary.

Avanti Head Office

Located at Suite 900, 140 10th Avenue SE, Calgary, AB.
Centralized Hub: This downtown Calgary office serves as the official headquarters and a collaborative space for leadership, though daily operations are managed via a “remote-first” workflow.
Canadian Sovereignty: Unlike many competitors that are US-owned, Avanti is proudly Canadian-owned and operated, with its data hosted securely within Canada to meet strict SOC 2 compliance and jurisdictional requirements.

The Avanti HCM Suite

Module	Key Functionality
Canadian Payroll	Unlimited pay runs, complex union rule handling, and automated tax updates.
Time & Attendance	Mobile geofencing, biometric clock integrations, and automated scheduling.
HR Management	Digital employee files, performance management, and organizational charts.
Talent Acquisition	Integrated applicant tracking system (ATS) with seamless onboarding workflows.
Avanti GO	A mobile app that empowers employees with self-service access to pay stubs and schedules.

Employee Benefits: “Supporting Life Outside of Work”

Avanti offers a comprehensive “Total Rewards” package designed to support a distributed workforce:

Flexible Time Off: A trust-based approach to PTO that allows team members to recharge and manage life commitments without rigid tracking.
Wellness Benefits: A flexible wellness account that covers diverse needs—from gym memberships and art classes to vet bills and new gear.
Parental Leave Top-Up: A supportive program that helps new parents focus on their families with financial confidence.
RRSP Matching: An employer-matched program to help employees invest in their long-term financial future.
Incentive Bonus: An annual program that rewards impact at the individual, team, and company levels, ensuring everyone shares in the “wins.”

To apply for this job please visit www.avanti.ca.