Contact Centre Agent – Aftermarket Sales

Job Summary: Contact Centre Agent (Aftermarket Sales)

The Electrolux Group is looking for an enthusiastic and customer-focused Contact Centre Agent to join our Aftermarket Sales team in Luton. If you are passionate about delivering top-tier service and enjoy the fast-paced nature of sales, this is an excellent opportunity to join a global leader in home appliances. In this role, you will be the voice of our brand, helping customers find the right solutions for their repairs and appliance care, while also identifying opportunities to provide value-added services.

Key Responsibilities

• Customer Engagement: Manage inbound and outbound calls, handling sales and service inquiries with a tailored, empathetic approach to meet diverse consumer needs.

• Solution-Oriented Sales: Expertly utilize our range of products and services to provide effective solutions, including upselling relevant service and insurance plans.

• Data Integrity: Accurately record consumer information, ensuring compliance with regulatory standards for insurance sales.

• Team Success: Collaborate with colleagues to exceed performance targets and ensure a seamless service experience from initial call to field team delivery.

• Continuous Growth: Demonstrate self-motivation in your daily tasks and active participation in your personal professional development.

Requirements

• Experience: Previous background in a sales or customer service-focused environment.

• Communication: Excellent verbal and written English skills; confidence and professionalism on the telephone.

• Mindset: A genuine passion for delivering a first-class consumer experience and working collaboratively within a team.

• Flexibility: Willingness to work core hours (Mon–Fri, 8:00 AM – 6:15 PM) and a 1-in-3 Saturday rotation (9:00 AM – 1:00 PM).

Salary and Benefits

• Base Salary: £24,570 gross per annum (for 37.5 hours/week).

• Incentives: Performance-based monthly commission.

• Work-Life Balance: Hybrid working scheme (available after probation), 25 days holiday plus Bank Holidays.

• Health & Wellbeing: Healthcare Cash Plan, Life Assurance (3x salary), 24/7 GP access, and a premium Calm App subscription.

• Discounts: 50% staff discount on Electrolux products (40% for friends and family).

• Pension: Company contribution of up to 8%.

Employer Information

• Employer: Electrolux Group

• Location: Luton (LU4 9QQ)

• Contract: Permanent

Market Context: Contact Centre Salaries (2026)

Roles in aftermarket sales often provide a stable base salary complemented by commission structures, making them attractive for high-performers.

Note: The Electrolux Group’s inclusion of performance-based commission, coupled with a generous 8% pension contribution and healthcare benefits, places this role well above the market average for standard customer support positions.1

Electrolux Group maintains a significant corporate and operational presence in Luton, United Kingdom, specifically at Addington Way (LU4 9QQ).

It is important to clarify that this location is not a manufacturing plant today. While Electrolux historically operated a major factory in Luton—which opened in 1927 and played a vital role in their international growth—that manufacturing facility has long since closed.

Today, the site serves as a key headquarters for Electrolux Professional UK. This branch focuses on the commercial side of the business, providing professional kitchen, beverage, and laundry solutions to sectors like hospitality, healthcare, and education.

Key Company Highlights: Electrolux Professional (Luton)

Important Context for Your Search

• Center of Excellence: The Luton site houses a “Center of Excellence,” which is a facility designed for partners and customers to receive hands-on training, view live product demonstrations, and explore the latest commercial appliances.

   

• Commercial vs. Domestic: It is worth noting that if you are looking for support for domestic home appliances (like a home washing machine or vacuum), this commercial office is generally not the point of contact. Domestic appliance support is handled through the main Electrolux UK customer service channels.