Website Ivy Rehab Network

Job Overview: Patient Engagement Advocate (Temp-to-Perm)

Ivy Rehab Network is looking for a talented Patient Engagement Advocate for a 90-day temporary assignment with a high potential to transition into a permanent role. In this remote position, you will act as the first point of contact for patients seeking physical, occupational, and speech therapy, as well as ABA services.

This is a high-empathy, results-driven role where you’ll manage multiple communication channels (phone, email, chat) to ensure patients get the care they need while supporting local clinics across the Ivy Rehab network.

Key Responsibilities & Daily Tasks

Patient Care & Scheduling

Inquiry Conversion: Effectively listen to patient needs and convert inquiries into booked appointments while maintaining high satisfaction scores.
Empathetic Engagement: Provide a caring, reassuring presence for patients who may be in pain or anxious.
Alternative Solutions: Proactively offer appointments at nearby clinics if a patient’s preferred location has limited availability.
Financial Guidance: Educate patients on insurance coverage and available financing or payment plan options.

Operations & Technology

Multi-Channel Support: Manage interactions via inbound/outbound calls, email, and live chat.
Data Accuracy: Follow protocols for capturing patient information and accurately categorizing interactions to aid in data analysis and service improvement.
Local Experience: Use internal knowledge bases to provide “local” details, such as pinpoint directions or specific provider information, to make the patient feel connected to their clinic.

Qualifications & Requirements

Professional Experience

Customer Support: Minimum 2–3 years of experience in customer support.
Call Center: At least 1 year of experience in an inbound contact center environment.
Sales Focus: 1–2 years in a sales-oriented role (telesales or call center sales preferred).
Tenure: Demonstrated history of staying at previous positions for at least 2–3 years.

Technical & Physical Needs

Home Office: Must have a dedicated, quiet workspace with a door.
Internet Speeds: Minimum 150 Mbps download and 10 Mbps upload; Latency <30 ms.
Typing Aptitude: Preferred speed of 50–70 WPM.
Education: High School Diploma/GED required; College degree preferred.

Schedule & Compensation

Assignment: Temporary (90 days) with an opportunity to become permanent.
Hours: Full-time (40 hours per week).
Availability: Must be available Monday–Friday, 7:00 AM – 7:00 PM EST.
Location: Remote (Must reside in Texas).

Why Choose Ivy Rehab?

Ivy Rehab has been recognized by Modern Healthcare as a “Best Employer,” highlighting a culture that values authenticity and growth. As a Patient Engagement Advocate, you aren’t just a “call taker”; you are a “teammate” empowered to provide best-in-class care through partnerships with leaders like the Hospital for Special Surgery (HSS).

Application Information

Interested candidates should apply through the Ivy Rehab careers portal. Your application should emphasize your ability to meet Key Performance Indicators (KPIs) and your experience multitasking across various software systems while maintaining a warm, empathetic tone.

The Company & Culture

Ivy Rehab Network is a leading national provider of physical, occupational, and speech therapy services. Their culture is centered on the “Ivy Spirit,” which emphasizes exceptional patient care, clinical excellence, and a fun, collaborative atmosphere. It is an environment that prioritizes professional development and mentorship, encouraging therapists and support staff to advance their skills through continuous learning. The company fosters a high-energy, community-driven workplace where the goal is not just recovery, but empowering patients to live their best lives through personalized, evidence-based treatment plans.

The Location

In Houston, TX, Ivy Rehab is strategically positioned within one of the world’s most influential healthcare ecosystems. Operating in a city home to the Texas Medical Center, the Houston clinics benefit from a culture of medical innovation and high standards of care. The location offers a vibrant, multicultural backdrop, reflecting Houston’s dynamic growth and diverse population. Whether situated in the bustling city center or a growing suburban neighborhood, the Houston teams embody a “Space City” resilience, providing essential rehabilitation services in a city that values both hard work and genuine Southern compassion.

To apply for this job please visit ivyrehab.com.