Remote Customer Support – HOUSTON, TX

Job Overview: Remote Customer Support (Medical Data Management)

RemX is hiring experienced call center professionals for a fast-paced Medical Data Management team. This role is specifically for residents within the Houston area and involves high-level attention to detail while managing medical charting inquiries.

This is a strictly remote position, but candidates must be local to Houston to meet the residency requirements.

Key Responsibilities & Daily Tasks

Communication & Research

• Call Management: Place and receive professional calls regarding medical charts, ensuring a high standard of patient and client privacy.

• Inquiry Handling: Navigate specialized call center software to perform research, answer specific questions, and update account information in real-time.

• Service Excellence: Provide supportive, clear, and professional customer service in a medical context.

Data Administration

• Technical Tasks: Perform high-volume, repetitive tasks such as copying and pasting data and extracting information for medical charting.

• Accuracy: Maintain extreme attention to detail to ensure medical records are updated correctly.

• Performance Metrics: Consistently meet or exceed call center metrics regarding call quality, handling time, and performance goals.

Requirements & Technical Specifications

Core Qualifications

• Experience: Minimum of 1 year of call center experience is required.

• Education: Completed High School Diploma or GED.

• Typing Speed: Must be able to type 25+ WPM with high accuracy.

Home Office Requirements

• Location: Must live within 30 miles of Houston, TX.

• Environment: A quiet, dedicated home office space free from distractions.

• Connectivity: High-speed internet with a requirement to be connected via Ethernet cable at all times (no Wi-Fi).

Compensation & Schedule

• Pay Rate: $16.00 per hour.

• Shift: Monday to Friday, 8:00 AM – 4:30 PM.

• Work Type: Full-time, Remote (Houston residents only).

Why This Role?

This position offers a stable, standard business-hours schedule in the growing field of Health Information Management. It is an excellent fit for a local Houston professional who excels at multitasking and wants to pivot their call center skills into the medical sector. RemX is known for connecting talent with fast-growing companies, providing a pathway into long-term medical data roles.

Application Information

Interested candidates should apply through the RemX website or the provided job board link. In your application, emphasize your 1+ year of call center experience and confirm that you meet the Ethernet connectivity and residency requirements.

The Company & Culture RemX isn’t your typical staffing agency; they position themselves as “The Workforce Experts.” Their Houston branch thrives on a culture of efficiency and advocacy, matching talent with clinical and administrative roles where precision matters. You’ll find an environment that values professional reliability and clear communication. It’s a fast-paced, “people-first” atmosphere where the goal is to bridge the gap between talented locals and top-tier Texas enterprises, ensuring a seamless fit for both the employer and the employee.

The Location Situated in the heart of Houston, TX, this role places you in one of the most diverse economic hubs in the country. Working in the “Energy Capital of the World” means you are part of a massive, interconnected professional network. Whether you are commuting through the bustling Energy Corridor or working near the vibrant Museum District, the Houston office offers a distinctly Texan blend of urban grit and southern hospitality.