Job Overview: Senior Officer – IT Park Support

This is an essential technical operations role at Real Madrid World, the world’s first football-themed park, managed by Dubai Holding Entertainment. As a Senior Officer – IT Park Support, you are the “Technical Engine” behind the guest experience. You will provide critical support for the systems that power park operations, retail outlets, and F&B (Food & Beverage) venues. This role is unique as it combines traditional IT troubleshooting with the high-energy environment of a world-class theme park, requiring you to be as comfortable in a server room as you are supporting frontline operations during peak visitor days.

Key Information

Employer: Dubai Holding Entertainment (Real Madrid World)
Location: Dubai, United Arab Emirates
Experience Level: 2–3 Years in Hospitality, Parks, or Retail IT
Education: Minimum Diploma in IT / Computer Science
Sector: Leisure, Entertainment, and Tourism

Key Responsibilities

You will ensure the digital infrastructure of the park remains “always-on” and guest-ready:

Operational IT Support: Delivering end-to-end support for park operations, including specialized systems for retail and F&B units.
Systems Troubleshooting: Diagnosing and solving complex hardware and software faults, as well as resolving network connectivity issues across the park’s vast footprint.
Service Desk Management: Ensuring every incident and request is logged in the Service Desk system and resolved within strict service-level agreements (SLAs).
Equipment Deployment: Managing the physical deployment and maintenance of IT hardware and software updates on-site.
Incident Escalation: Managing daily support tickets and escalating critical infrastructure blockers to the appropriate senior channels when necessary.
Operational Versatility: Stepping into various park operation roles during peak attendance days to ensure a seamless visitor experience.

Candidate Requirements

Dubai Holding seeks a “Hospitality-First” technical professional:

Experience Profile: 2–3 years of IT support experience specifically within high-volume environments like theme parks, F&B, or retail.
Technical Expertise: Proven experience handling Point of Sale (POS) systems and other retail-specific software.
Certifications: Must hold professional credentials such as CompTIA A+, MCP, or MCDST.
Education: Minimum of a Diploma in Information Technology, Computer Science, or a related field.
Communication: Ability to bridge the gap between technical jargon and business needs, communicating effectively with users at all levels.
Mindset: A proactive, “bright mind” who thrives in a collaborative, fast-paced creative environment.

Salary and Benefits

Joining Dubai Holding Entertainment means entering a culture of empowerment and innovation:

Monthly Salary (Est.): AED 9,000 – AED 13,000 (Tax-free, depending on experience and certifications).
Environment: A creative, discrimination-free workplace that celebrates unique talents.
Growth: Significant career development opportunities within the massive Dubai Holding portfolio (Global Village, Ain Dubai, etc.).
Welfare: Comprehensive benefits package including medical insurance, annual leave, and performance-based incentives.
Impact: A direct role in shaping “unforgettable entertainment experiences” in the Middle East’s largest leisure destination.

Market Context: Estimated Average Salaries

In the Dubai hospitality-tech sector, “Park Support” roles are valued for their requirement of both hardware knowledge and specialized POS software expertise:

Role Category	Monthly Salary (AED)	Context
IT Support Technician	6,500 – 8,500	General Office / Admin
Senior IT Officer (Park)	9,000 – 13,000	POS / Retail / F&B Expert
IT Operations Manager	18,000 – 25,000	Strategy & Team Leadership

Unique Job Description

Position: Senior Officer – IT Park Support — The Heartbeat of Real Madrid World

Are you a technical “Playmaker” who thrives in high-stakes environments? Dubai Holding Entertainment is looking for a Senior Officer – IT Park Support to join the elite team at Real Madrid World. We don’t just run a park; we deliver a “majestic experiential perspective” to millions of visitors. This isn’t a desk-bound IT job; it’s a mission for a “Digital Architect of Joy”—someone who understands that if the POS system or the park network pauses, the magic pauses too.

In this role, you are the technical backbone of the guest journey. Whether you are troubleshooting a complex hardware fault in a retail shop, deploying the latest software updates across the park, or ensuring our F&B systems are running at peak performance, your “2-3 years of hospitality IT experience” will be your greatest asset. You are a professional who balances “Microsoft-certified precision” with the “collaborative spirit” required to support park operations during our busiest, most thrilling days. You don’t just close tickets; you ensure that the future of entertainment in Dubai remains uninterrupted and extraordinary.

We are looking for a “Bright Mind” with a Diploma in IT and a passion for the world of leisure. If you have the “strong communication skills” to engage with business users and the “technical grit” to maintain a world-class destination, Dubai Holding offers you a global stage to grow. Join us at Real Madrid World, and help us engineer the thrills of tomorrow.

Dubai Holding, Dubai

The Company

Dubai Holding is a massive, diversified global investment conglomerate that acts as a primary engine for Dubai’s economic growth and social development. Established in 2004, it manages a colossal portfolio of assets worth over $76 billion across 10 key sectors, including real estate, hospitality, media, ICT, and education. The group is structured into specialized verticals such as Dubai Holding Real Estate (incorporating Nakheel, Meraas, and Dubai Properties), Dubai Holding Hospitality (led by the flagship Jumeirah brand), and Dubai Holding Entertainment . In early 2026, the firm made headlines by expanding its European hospitality footprint with the acquisition of Jumeirah Mallorca, reinforcing its status as a global powerhouse.

Culture

The culture at Dubai Holding is defined by the vision “For the Good of Tomorrow.” It is a high-caliber, institutional environment that merges the agility of a private equity firm with the strategic mission of a sovereign-linked entity. Internal life is characterized by a strong commitment to sustainability (Net Zero 2050 goals) and innovation , recently highlighted by partnerships with tech leaders like Palantir to integrate AI into their operational fabric. Employees describe a “One Dubai Holding” spirit that is professional, multicultural, and high-performance, offering a “clear sense of purpose” and significant opportunities for career advancement within its vast ecosystem of subsidiaries.

Location

Dubai Holding operates from several prestigious locations, reflecting its broad influence. Its primary corporate headquarters is located at Emirates Towers (Level 49) on Sheikh Zayed Road, placing it in one of the most iconic landmarks of the city’s financial district. Additionally, the Dubai Holding Corporate Office is located on Umm Suqeim Road , directly across from Madinat Jumeirah. Because the group manages 50+ master communities (including Palm Jumeirah and Bluewaters), it also maintains specialized site offices in major hubs like Dubai Design District (d3) and Business Bay , ensuring its leadership is physically integrated into the urban fabric it creates.

Dubai Holding: Core Business Verticals

Vertical	Key Brands/Focus
Real Estate	Nakheel, Meraas, Dubai Properties (Master Developing).
Hospitality	Jumeirah Group (29+ luxury properties globally).
Entertainment	Global Village, Ain Dubai, Dubai Parks and Resorts.
Asset Management	Residential, Retail (Dubai Retail), and Commercial destinations.
Investments	M&A vehicle focusing on global sustainable value.

To apply for this job please visit www.dubaiholding.com.